ask tier 2
does account recovery give access back to account
ask tier 2
do safety issues need appointment or are they priority
no
yes
kbase
ask tier 2
can you sign in new apple id in itunes if the previous one has credit balance
no
yes
kbase
can you sign out apple id in itunes if it has credit balance
no
yes
kbase
does fmip also reset password for apple id that is activation lock
no
yes
kbase
does cheching iforgot.apple.com for account recovery status reset the timer for account recovery
no
yes
kbase
does backing up iphone 6 encrypted phone (encrypted via itunes) to icloud transfer the encryption to the iphone 7 when you restore that backup to the iphone 7
no
yes
kbase
cannot see summary to backup (phone is detected) but it does ask to update phone. do we have to update first to see summary and do backup of phone
why cant i send other emails after sending links to customer
-customer wants to remove the Apple ID associated with the iPhone but doesn’t know the password, doesn’t have access the email address, can’t verify the security questions & the email no longer exist
-customer says the Apple ID was misspelled leaving out one “d”
-advised customer the Apple ID was never verified
-customer was able to verify the Apple ID in ICST & a reset link was sent
-advised reset link will come to ([email protected]) in exactly 24hrs & he’ll hav 24hrs to use it.
-advised to change the Apple ID to the email the want to use & make sure to verify
-advised I’d sent instructions on how to change Apple ID