mac notes
note that you can copy paste these notes in notepad then arrange by subject like itunes in notepad then delete in icloud notes then paste the consolidated and arranged notepad
add to mac how to delete icloud photos en masse
http://ios.wonderhowto.com/how-to/turn-any-ipad-iphone-ipod-touch-into-airplay-receiver-without-jailbreaking-0156869/ d
apple watch what to do before taking it in
https://support.apple.com/en-ph/HT205009
test remove device from icloud do we need to erase first
test two factor with mayen phone reset password from another trusted device or reset from a mac
verifiy activation lock reset password to remove activation lock
for store
turn around time
ways to backup
ways to install os
add to connection problems eliminate any sort of vpn or proxies
flash how to (like the xmas card situation) screens
how to set default browser
full explanation on screenshot about the partitions how to
determine if occupied freespace or not
system information on recovery mode
for me how to check hd health
does diagnostic run on the recovery partition
create multiple separate screens for airport
factory reset soft reset from beginning to enda
COMPLETE STEPS COMPLETE STEPS COMPLETE STEPS
1 SCREEN TO CREATE NETWORK
1 TO JOIN NETWORK
GIF SCREENS ON YOUTUBE HOW TO CMD R
SCREEN FOR BLUETOOTH PAIRING
ADD ITUNES SERVER CANNOT CONNECT (SET DATE AND TIME)
NEED MORE TWO FACTOR
study more ios file system
get pictures of ports and what to connect to them
imac macbook etc
take note of what is inside box
take note of sections of technical specs (site maybe)
About Activation Lock on your Apple Watch
https://www.igeeksblog.com/how-to-set-up-new-macbook-pro/
How to Set Up New MacBook Pro 2016
macbook stuck on initial setup screen need to find out how they click the trackpad
- first time set up
- looks like customer is not familiar on how to use the track pad w/out the tap to click option enabled
- disable voice over - cmd+F5 keys
- guide cx on how to use the track pad
- advise cx to click on the area of the trackpad that is closest to her. She should feel a click on the track pad
- able to run through the set up
- confirm that cx is connected to wifi
- email https://support.apple.com/explore/new-to-mac
need numbers for third party
safety issues has its own escalation department cp513 safety cpu watch iphone
note mail not even creating account issue port 25 (same network) must be on same network cx was using vpn so cannot create the mail account even
note that any potential connection problem check for vpn issue happened for email not able to create account (using port 25 for outgoing), or not able to connect to any apple services app store itunes etc
add to apps screens pres home button to minimize call screen and see home screen then press the green to get
add iphone 7 restart to what in box
study customer wants imessage not to use icloud email address on all devices mac and ipad and iphone
https://discussions.apple.com/thread/4718118?start=0
deleted photos using windows (different and you wont see in recently deleted folder that is reseved for photos deleted using the phone itself) test on your iphone using view then delete in windows
COPY THE FULL MAC WEBARCHIVE YESTERDAY
technique close photo if customer asking it isdoing something in background like exporting then it will show you that it is doing something and if you want to quit
technique drag photo or video onto desktop you will then see a plus sign while dragging to desktop
technique back to mac if they are forgetfull about the user account used on back to mac is to make a textedit file with login details user account and password
telstra does not block any ports for back to my mac just setup ba
http://www.techbout.com/delete-documents-data-iphone-11719/
to free up space on phone delete app then download it again
also find out how big is one photo (is it related to 6megapixel value of camera)
ALSO STudy the itunes way of how to remove songs from phoe using itunes
study again how iphoto for mac if you delete a photo on iphot will it be deleted on icloud same for iphone
note that signing out of mac on icloud is same as iphone since signing back in will bring back sync calendars contacts etc
how do ou know if icloud is still syncing in backgound on you iphone
add to migration assistant pics multiple ways to connect two computers because wifi works you can also ping the other computer. also take note that the other computer MUST NOT GO TO SLEEP
how to delete documents and data on iphone and ipad
drag video from photo app to desktop
wifi from sleep ht204760
ht207100
initial setup macbook can skip migration assistant and sign in to apple id , but not the computer account
transfer photo from computer to phone can create a single sync folder but must choose it always folder can maintain different folders for different devices
itunes music can unsync some songs from device to free up some space on iphone
documents and data is data from apps
add to notes migration assistant should be on on both computersinit
study calendar import events
https://support.apple.com/kb/PH11524?locale=en_US&viewlocale=en_US
https://support.apple.com/kb/PH11512?locale=en_US&viewlocale=en_US
vpn check for wifi problem is under settings general vpn
view hidden apps in appstore >store > view my account >hidden item
ilife keynote garageband imovie numbers not on sierra even in hidden then transfer to itunes
em948 black screen with cursor on any mac
http://osxdaily.com/2012/06/14/how-to-back-up-your-iphone-contacts/
pics https://www.imobie.com/support/backup-iphone-on-itunes.htm
100108413676 two factor listing 2 devices but only one device
http://www.tomsguide.com/faq/id-2327837/export-music-itunes-google-play.html
disk utility disk lock what versions of support internet recovery in case disk is in use
terminal command to verify filevault is on or firmware password is on
study entering mac password 3 times and apple id
photo app on mac alamin kung ano ang nag si sync sa icloud para malaman kung ano ang nag delete verify two way delete
study photo sharing palaging tinatanong (pangsagot lamng)
to remove encryption backup to icloud then erases device then restore device test this
study migrating pc to mac manually
https://support.apple.com/en-ph/HT202910
to remove appleid (device) from icloud make sure phone is offline then remove then online again
test at home
study sending photos to email where do the photos go
study transfer photos from pc to iphone (many photos)
remember migration assistant pc to mac does not wor
>Asking for iCloud password when trying to remove iCloud in the settings.
-Set up screensharing > Was asking to create computer account password as customer sues apple ID to sign into mac.
-Adv to use the password that is used to sign into the mac for the “current password”
this is the two factor cannot sign out of icloud
-REsolved and signed out.
->Signed back in to current apple ID in iCloud.
- Called back the customer
- Customer has purchased a new HDD
- Guided the customer to E and I OS X on the ext hdd
- Downloading OS X in process
- Time consuming task
- Asked customer to give a call back on once completed
Next Advisor
Confirm OS X installed on ext hdd
Copy User folder, Library folder to the desktop/ext hdd
Perform E and I on Mac HDD
Once installation is complete
Copy user folder from ext HDD to Mac HDD
Case Contact
zehra kaya
Phone #
0405180096
[email protected]
Affected Product
OS X El Capitan 10.11
Configuration
Mac OS Version
Unknown
- T1 advisor was trying to perform A and I on the Mac HDD - 10.7 (OS X Lion)
- Disk Utility - Verify disk : Fails > Repair disk - Fails
- Customer wants to recover the data from the mac
- Suggested to get an empty external drive so that we can try and install OS X on the ext drive and backup the mac
- Customer will get the ext drive
contacts and calendars are the only apps that sync across itunes to iphone
make sure prevent sync in unticked
study what is the base system in disk utility
study lion boot from external
study boot from external install on empty partitioned hd
http://osxdaily.com/2015/06/15/dual-boot-os-x-el-capitan-partition-mac/
7
Hsalvojan2017
7
HT206182 Helping customers with a Mac that doesn't start up
issue with two factor osx should be 10.11
: HT204071
HT203828 If iCloud asks for the password to your previous Apple ID
https://www.technibble.com/forums/threads/becoming-an-apple-service-provider.16895/
thunderbolt 207256 Connect with Thunderbolt 3 on your new MacBook Pro
must have way to show extensions on external hd
study time machine restore email folders and contacts
study contacts for mail n icloud
family sharing screens how to
http://www.iphonelife.com/blog/30704/how-set-apple-id-child-under-13
http://www.iphonelife.com/blog/30704/how-set-family-sharing
90 days lock on signing in appleid TO ITUNES
3 tries to associate appleid to device to protect customer for security reasons
AFTER THAT THEN THE LOCK FOR 90 DAYS HAPPENS
HT204074 Sign in with a different Apple ID on your iPhone, iPad, or iPod touch
HT203983 View and remove your associated devices in iTunes
itunes can remove the 90 day lock
em943 if a customer installs windows on their macbook (retina, 12-inch, early 2015) running macos 10.12.1 and they get an error message. Fix update mac and reinstall windows
cp292 and cp513 both have numbers
apple care has purchase order number
to sync itunes in computer to iphone - icloud music library must be turned off settings > music > icloud music library. then reconnect to itunes. might need to quit itunes on computer then open itunes on computer
fix is turn of automatic login in users and groups
filevault encrypted drive reports on disk utility as full and reports question mark with black
100102765854 two separate email accounts separated on two user accounts previously on one account
- 4 Issues
- guided the customer to export / import mail boxes
- guided the customer to set up secondary click for trackpad
- guided the customer to set up a shared folder
- gave customer https://support.apple.com/en-au/HT201236
- customer happy
- emailed the customer this case no & my contact info
- Email sent trough iLog
study 100102599422 two factor using alternate apple id [email protected] and [email protected] wildcolonial is alternate previous sim is israel so cannot send sms but device still the same tier 2 cannot solve it. cannot generate verificaiton code fot 2fa
em948
if a customer’s mac starts up to a black screen with a cursor after updating to mac os sierra 10.12.2
fix is turn of automatic login in users and groups
filevault encrypted drive reports on disk utility as full and reports question mark with black
100102765854 two separate email accounts separated on two user accounts previously on one account
- 4 Issues
- guided the customer to export / import mail boxes
- guided the customer to set up secondary click for trackpad
- guided the customer to set up a shared folder
- gave customer https://support.apple.com/en-au/HT201236
- customer happy
- emailed the customer this case no & my contact info
- Email sent trough iLog
study 100102599422 two factor using alternate apple id [email protected] and [email protected] wildcolonial is alternate previous sim is israel so cannot send sms but device still the same tier 2 cannot solve it. cannot generate verificaiton code fot 2fa
phone cannot transfer photos to mac message says passcode lock informed cx that mac has to be 10.12 not 10.8
https://support.microsoft.com/en-us/kb/2439384 ms office installer for mac just enter product key
mail read messages not unbolding
first time setup screens on macbook setup assistant with explanation
place the time zone link to ios as well
connect airport express to telstra technicolor 2g797nb3
100100227619 safari not working only chrome can browse and mail not working and app store not working
new ipad that has the old
http://www.howtogeek.com/212505/how-to-restore-files-from-a-time-machine-backup-on-windows/
file by file basis
according to apple store 3 to 5 days to replace battery and that is dependent if they ALREADY HAVE BATTERY IN STOCK
family sharing to remove from one family need to make a member of another family
this macbook disabled for 1 hour message activation lock daw
issue: Mail box slow// all apps slow
reso:
- reset smc
- reset NVRAM
- remove all the folder from the desktop to documents
- clear cashes, launch agent & demonds & startup items
- remove login itmes
- empty trash advise to wait till it finished and test the app mail
apple id note changing primary email to a different one the old primary email will be locked for 30 days . if you delete the appleid then you can never ever use the email associated with that appleid so you really have to change primary email to release that primary email and use it on another appleid
two factor authentication has to turned on in icloud according to tier 2 verify this HT204915 my cx could not turn on 2 factor on appleid website. the appleid website only offers two step
really have to study time machine inconsistencies with photo library library could not be opened when trying to repair library study merge two libraries
_ Cx trasnfered content manually from other backup
- Photo library is under folder - MASTERS (with all jpeg files)
- Merge with photo library
-Create new photo library -> Merge photos with the folder
- Cant eject the hardrive
add safari change home page and show favorites
can test in recovery mode non working keyboard specific keys in get help online
slow computer was not slow but slow internet browsing
https://nakedsecurity.sophos.com/2014/03/04/anatomy-of-an-apple-theft-protection-bypass-and-how-to-avoid-it/
Anatomy of an Apple theft protection bypass – and how to avoid it HAS APPLE MAC LOST MODE SCREENS
for apple recall the email sent to customers is just the automated system with the price . the store has the notes that no charges will be made to customer for the replacement programs
apple family sharing only allows date of birth for child up to 13 years old other create a individual appleid
for file sharing apple admin username Apple123 pass 5h-332 or Computers on your local network can access your computer at:
5H-332.local
macOS Sierra: If your Mac runs slowly
- Article: PH25360
bn3120 helpful articles for handling issues during the holidays
bn3122 changes to airpods service strategy
with
cp1553 sop: airpods service strategy
share folder files between windows and mac
i read and agree
Transferring iTunes library to new computer
mail issue indexing nvram
- spotlight and mail search function doesn’t working.
- indexing doesn’t work.
- NVRAM
- RESOLVED
for battery issue include in your notes how to check login how to check energy saver how to check activity how to check full cycle and article on maximizing battery life
REALLY REALLY NEED TO UNDERSTAND THE FILE SYSTEM PICTURES USERS LIBRARY (MAIL FILES FOR INDEXING)
ADD TO NOTES target disk mode connections and full video of target disk maybe add to migration assistant ALSO TARGET DISK BOOT FROM OTHER COMPUTER
TIER 2 CAN MAYBE DISABLE TWO FACTOR
add to migration assistant ALL POSSIBLE CABLES how to WITH EXTERNAL AND COMPUTER SHOW ALL CABLES
file sharing files to transfer to windows computer extensively study share any file or folder and how to view on widnows
heavily study mail family sharing itunes filevault two factor on phone to remove two factor turn off
https://www.macobserver.com/tmo/answers/how-to-create-out-of-office-auto-email-replies-with-os-x-mail
auto reply
mail mac not on icloud drive
mail need to check the name on phone settings if sending wrong name
two factor on mac
has to be signed in to same appleid as phone for example
two factor on mac
has to be signed in to same appleid as phone for example
familysharing
https://support.apple.com/en-ph/HT201085
https://support.apple.com/en-us/HT201454
https://support.apple.com/en-us/HT204976
100093918893
jet shapiro
- customer spoke to advisor this morning - started screen sharing, line disconnected
- started screen sharing with customer - unable to get it started
- customer advising the pop up message issue has been fixed
- advising customer to see if he can connect to a proper wifi network and update the operating system of the Mac
- advising customet to backup the back if possible before doing the update
- email Case ID - customer calling back when he can do the update
add to mac pressing sh while safari is loading
need to test mail name what name shows up when you send email icloud name or name configured on client
get the big applepay to mail then to icloud drive
study itunes mac de-authorize all devices itunes > accounts > view accounts
internet recovery prompts for volume (macintosh hd) to install to
need to study using appleid as login password
need to study all possible effects of filevault
when to release key in safemode some say on progress bar some say when you see login screen
need to study timemachine maybe create a time machine with new install of mac osx
https://support.apple.com/en-ph/HT201997
Change the name of your iPhone, iPad, or iPod
still need to make pop account for ios mail screen
100092689802
when you resetpassword in terminal if you dont see a volume then probably filevault
study time machine and make one on your drive
Case ContactAnton maksoutov
Phone #0401 932 373
[email protected]
Affected ProductiCloud
Configuration
> changed primary apple id
> now unable to sign out of iCloud on mac
> advised to turn off wifi
> changed password to user account / created new user account login password
> signed out of icloud
> issue resolved
> cs acknowledged resolution
> thanked and emailed case #
sign out of icloud on mac ok to delete documents they will reenable 100092479234
http://osxdaily.com/2013/01/14/set-mtu-size-from-the-command-line-of-mac-os-x/f
for wifi disconnections
http://www.mseri.me/fixing-wifi-on-os-x-by-tweaking-the-mtu/
http://osxdaily.com/2015/03/24/use-icloud-password-as-mac-login-unlock-os-x/
study plugins
add safeboot remove all connected devices
osx10.5 wont
pia vpn blocking apple ports
startup disk selection multiple ways
need way to determine latest date of iphone photo when connected to windows
HT207037 touch id or touch bar on new macbook pro 2016 wont work after reboot (apple logo restart while connected to internet)
filevault behavior after booting into safe mode message says enter password to unlock volume
https://support.apple.com/en-ca/HT204655 Updating from iPhoto to Photos for macOS
add https://checkcoverage.apple.com to check app coverage
FaceTime/iMessage relies on having the correct Date and Time settings to authenticate its connection. Make sure that "Set date and time automatically:" is selected, and that the selected server is set to your region in System Preferences > Date & Time.
Prompts to call Apple with a specific code
If the customer is reporting they are being prompted to call Apple with a specific registration code, see KB article HT202566 - OS X: Customer Code prompt appears when using Messages or FaceTime for further information.
-customer is unable to log in to her mac unless she is in safe mode
-when in normal mode and the customer is attempting to log in, the password box will show nothing when is typing
-advised customer to boot in to safe mode and then started screen sharing
-checked apps and all look good
-checked for log in items and none look out of place
-presents as a possible malware infection
-guided customer in downloading malwarebytes
-ran malwarebytes and it found 24 items
-guided customer in removing the items and restarted her mac
-started mac in normal boot
-customer can log in to her user
-ran malwarebytes > nothing found
-guided customer in removing the test user
-gained agreement and ended the call
research how to share files in mac
Help https://support.apple.com/en-us/HT202819 Safari > preferences > plug ins > safe mode is not showing
Run in Safe Mode: If you allow the plug-in to run in safe mode, Safari lets the website use the plug-in and runs the malware safety checks built in to your Mac. If you run in unsafe mode, Safari lets the website use the plug-in, but doesn't run the malware safety checks. This is a security risk, so don't disable safe mode unless you trust the website and have no other way to view the content. -------------- not seeing safe mode
time machine be default
You can also drag the library you’d like to open to the Photos icon in the Dock. Or you can click Create New to create an all-new, empty library.
also
You can do that through the File > Import menu item, or by dragging and dropping IMAGES from one library into another using the file system.
ALSO To manually migrate an iPhoto library to Photos, drag the library file inside your Pictures folder and drop it on the Photos app’s icon in the Dock. Photos will launch, load the selected library and save it in its new format, leaving the original iPhoto library file intact.
You shouldn’t really feel tempted to delete your original iPhoto or Aperture libraries after migrating them to Photos, Apple argues, because “the migrated library takes little additional space.” To reiterate, all of your original images and previews exist only in one library file on your Mac, regardless of whether or not you have seemingly duplicate Photos/iPhoto libraries.
And due to the nature of hard-linking between Photos and iPhoto, deleting your old iPhoto library won’t remove migrated images in your Photos library.
To learn more about hard-linking between iPhoto and Photos, check out an informative backgrounder published on Six Colors.
I, for one, prefer not having duplicate libraries because hard links that point to the original images reduce the reported and usable free storage space like real files do.
Took over call, screensharing already started.
Previous advisor didn’t grab Apple ID nor IMEI.
PROBE:
The phone is on Activation Lock and customer Apple ID account is 2 Factor Authentication and is on Recovery Mode.
IMEI: 358764059607118
Apple ID: [email protected]
Setting expectation:
-Explain that this process is Automatic by Apple System
-Explained to cx that if the customer have the password/number/other device, to end the Account Recovery, is to login with the right Apple ID on the trusted device.
-Explained if there are no other devices approve cx may need to just put more info to help fasten the process
TS: Trying to unlock the account without waiting for Account Recovery to be done.
-Guided cx to iforgot.apple.com
-Entered the [email protected]
-Account is on recovery and a verification code has been sent to +64 211775414
-The phone did receive the SMS, but it doesn’t unlock nor can read the verification code
-Inform cx to get the Sim Card out and put on another phone
-Cx phone disconnected.
-Call back to 0211566855 - success
-Cx doesn’t know why it disconnected.
=Continue TS
-back to iForgot.apple.com, entered Apple ID
-Confirm Phone Number, Continue
-Click “Have additional information?”
-SMS was sent and Verification code is entered
-Enter Password, press continue, it has progress wheel but then it stopped and not going anywhere
-“Too many attempts”
-Inform cx that the only thing we can do is to wait and
Give cx case number and email address for follow up.
-cx will email when she received instructions on SMS
Next step: Help cx guide through the instruction that is going to be sent by the system.
Next enrichment: teach cx on how to add more devices to the account. Or other security options, if desired
mackeeper malware cannot enter anything in login password box fix download malwarebytes tried safemode and can login password
how to recover a
disk utility what is apple osx base system disk image of external physical volume 2.15gbexternal 5.5 gb osx install esd
https://www.quora.com/Can-I-safely-delete-OS-X-Install-ESD-and-OS-X-Base-System-as-shown-on-this-capture-What-are-they
time machine backup from recovery partition should run if it detects a valid os
research migration assistant using time machine backup
get the 2 factor webarchive and put into icloud drive download from mail and full ios and full mac dec 12 and migration assistant
bomgar
magic mouse compatibility list works only with 10.11
add to full stuck at apple logo safe mode then recovery partition
research change wifi to 5ghz http://www.macworld.co.uk/how-to/mac/how-fix-mac-wifi-problems-get-online-no-wifi-connection-or-wifi-down-3605043/
wifi ts create new location
change computer to connect only to 5ghz channel research
need table of bootcamp assistant mac machines or maybe os or bootcampt ver compatible with which windows version
ram hd and other requirements for sierra and el capitan
location of download for other os mountain lion maveric snow leopard
option to keep original os dual boot for itunes issue and iphoto issue
vpn for mac ts
wifi ts remove wifi and add
copy user folder to second computer or just migration assistant which is better or which options on migration assistant and time machine backup
time machine backup performs zip (according to tier 2) verify this
iphone connect to itunes goes to apple logo then restarts then lost data
going straight to internet recovery even doing choose partition or cmd r
bomgar Hlsdec2016!
100084012828
ms office only installs on one user account
ms outlook case if using another user account look for third party app on applications folder since it might not show up on dock.
pressing shift on safari while loading a webpage will suppress pop ups?
photo copy master folder after right click photo library show package content. copy the master folder into the blank screen of new photo app
finder > pictures > r click photo library > show package contents > masters >
activation lock after changing sim and cannot remember appleid put back old sim to see if it will remove activation lock
for a phone in lost mode just enter the correct passcode
remotely erasing a phone REMOVES TRACKING CAPABILITY
photo
migration assistant
time machine
case id
https://support.apple.com/en-ph/HT201314
205769 mail sir jake
cp1217 troubleshooting screen sharing
100084012828 migration assistant critical error
https://support.apple.com/en-us/HT202910 OS X: Manually migrating data from another Mac
eject external drive drqag to trash right click on the icon of you external drive that appears on the screen and click "eject device"
Eject external hard drives, memory cards and more by clicking on the Eject icon next to the name of the device in the Finder window. Look on the left side.
Drag the device to the Trash on the desktop to eject it, as an alternative.
add to two factor
for old phones enter the password with verification code (no spaces)
suggestions
http://www.macworld.com/article/2909654/software-photography/how-to-import-merge-and-consolidate-your-libraries-in-photos-for-os-x.html
http://www.macworld.com/article/2978319/software-photography/how-to-merge-large-iphoto-and-photos-libraries.html
https://support.apple.com/en-us/ht201419
research root user on mac
study filevault on and off sierra and less may ways turning off from recovery screen
need all mail screens mac
need sample email that is pop configured on my apple
applesupport screen sharing (name of file bomgar)
ctrl + click trackpad same as right click mouse
printer need screenshare
Apple admin
Apple123
research resolve printer issues
study keychain
need excel battery full charge and cycle count
mam shane
two factor authentication can change password
but need to know previous password
need screen for 2 factor forgot apple id password
2 factor offer option to reset password using trusted device
you can check icst for trusted devices
getting the most performance from your mac not yet on full HT204013 mother link to safe mode new user application monitor
still need organized way for startup failure
add to nvram reset external 4k display slow response time when it comes to apps
research error ACCEPTANCE (make into situation) when os is updated but apps like (imovie, garageband ) is not
synnex.learn.taleo.net
fraud prevention should be completed
SCREEN OF SPECS IN ILOG
SCREEN OF SHARING IN FINDER
need screens cx sees when connecting iphone to computer for first time
el capitan cannot be search on app store
mavericks can upgrade itunes to
google snow leopard installer disc
boot straight to recovery cannot unmount . why not a and i? recommend e and i
malware suspected tier2 did not find malwaare but recommend time machine backupthen erase and install
why not check backup in time machine before erase and install
iphone not recognized by macbook pro was recognized before
apple logo app store option to install sierra
GET CP74 MAYBE ABOUT WIFI
duplicate
does bootcamp require genuine windows
interactive guide
separated into hardware
boot issue
google solved by smc nvram / pram
google which osx need appleid
issue sound not working what happens after smc and pram fails then service options ba?
what to do before smc
reset smc portable and desktop youtube video
service options research need
hindi pa nakikita Ai archive and install(just installs system critical files) or alin ulit
Ei erase and install