emerging issues
bn3211
HT204266 use the app store on your ios devices apple tv or computer
If you have an issue with an app, contact the app developer for support. To find the app developer’s contact information, visit the app’s page in the App Store and tap Developer Website.
em967 - iphone 7s iphone 6s plus, iphone se intermittent no audio on calls
ts toggle speaker mode on and off during call, power cycle device
ht203800 - if you can’t hear a person on a call or voicemail or the sound isn’t clean on your iphone
ht203792 - get help with the microphones on your iphone ipad and ipod touch
em990 icloud for windows: outlook2007 aplzod.dll error or issues syncing contacts, calendars and reminders
workaround : https://support.office.com/en-us/article/Outlook-known-issues-in-the-June-2017-security-updates-3f6dbffd-8505-492d-b19f-b3b89369ed9b (see issue 6 this is an unregistered MAPI services)
is1784 icloud backup server down
bn3211
HT204266 use the app store on your ios devices apple tv or computer
If you have an issue with an app, contact the app developer for support. To find the app developer’s contact information, visit the app’s page in the App Store and tap Developer Website.
em967 - iphone 7s iphone 6s plus, iphone se intermittent no audio on calls
ts toggle speaker mode on and off during call, power cycle device
ht203800 - if you can’t hear a person on a call or voicemail or the sound isn’t clean on your iphone
ht203792 - get help with the microphones on your iphone ipad and ipod touch
em990 icloud for windows: outlook2007 aplzod.dll error or issues syncing contacts, calendars and reminders
workaround : https://support.office.com/en-us/article/Outlook-known-issues-in-the-June-2017-security-updates-3f6dbffd-8505-492d-b19f-b3b89369ed9b (see issue 6 this is an unregistered MAPI services)
is1784 icloud backup server down
![]()
|
![]()
|
![]()
|
![]()
|
![]()
|
![](http://www.weebly.com/weebly/images/file_icons/file.png)
mail_tip_delete.webarchive | |
File Size: | 136 kb |
File Type: | webarchive |
![](http://www.weebly.com/weebly/images/file_icons/file.png)
0_full_ios_mar_29.webarchive | |
File Size: | 458 kb |
File Type: | webarchive |
iphone 6 plus mail in wala rep see cp1563
space used by apps
http://osxdaily.com/2011/10/18/check-available-storage-space-and-how-much-space-an-app-uses-in-ios-5/
-------------
for
tech specs computer search in webstie for in the box
---------
need ipad character screen iba iba daw
-------------
----------------------
cannot connect to wifi
phone is ok can connect fine
mac took 6 minutes to detect the wifi name being broadcast by the airport time capsule
connected fine to the configured guest network of the time capsule
computer restarts when connecting to home network (broadcast by time capsule)
connecting to guest network seems fine
try to create new location > assist me >
tried new location for family home
once we tried to connect the computer rebooted again
current configuration changed the order of wifi networks to start with guest network (for now temporarily)
tier 2 tier 2 tier 2
Time capsule giving the wireless internet as well
when it happens airport utility pops up
turn off the mac
SMC / PRAM reset
try connecting to wifi
so far so good
try surfing around and doing a few things
google loaded slowly but emails not sending
who is the email
- activate me ( NBN provided )
does customer know their email settings
- seems to work now
------------------
Issue: red / white anomaly
- only happens on start up
Does not happen in recovery
happens when booting from macOS on ExHD
cx will attach video
- possibly issue from HT204752
will submit RTA to clarify
-------------------
iphone 6 smart battery case
sync lang pag connected ito
-------
https://support.apple.com/en-us/HT201557
Get your iPhone, iPad, or iPod touch ready for service
add to screens to open at beginning of shift
http://www.apple.com/au/retail/storelist/
https://support.apple.com/en-ph/HT201232
(list of applecare telephone numbers applecare)
https://iknow.corp.apple.com/library/APPLE/APPLECARE_ALLGEOS/SECRET_IMAGE/ht201419_mailts/en/
(mail guide ios)
https://iknow.corp.apple.com/library/APPLE/APPLECARE_ALLGEOS/SECRET_IMAGE/ht204892_osx_mail_ts/en/
(mail guide mac)
2302814723 Hlsdec2016!
https://totitapon.wixsite.com/test
afp://17.118.180.226
add cp513
cp1561
bn3046
2302814723 Hlsdec2016!
bomgar
variations appleadmin
5h-085 = apple admin Apple123
apple Apple123 5h-085
my second 5h-332
itunes below to copy music mp3 library study what is library
test creating multiple libraries
The iTunes Library.itl file is a database of the songs in your library and the playlists that you've created. Some song-specific data is saved in this file. If you delete this file, iTunes creates a new, empty copy the next time that you open it. Your playlists, song ratings, comments, or other information is lost.Nov 18, 2016
https://support.apple.com/en-us/HT201610 About the iTunes Library.xml fileThe iTunes Library.xml file contains some, but not all, of the same information that's stored in the iTunes Library.itl file. The purpose of the iTunes Library.xml file is to make your music and playlists available to other applications on your computer, such as iPhoto, Garageband, iMovie, and third-party software, in OS X Mountain Lion and earlier. These applications use this file to make it easier for you to add music from your iTunes library to your projects.
test creating multiple libraries
The iTunes Library.itl file is a database of the songs in your library and the playlists that you've created. Some song-specific data is saved in this file. If you delete this file, iTunes creates a new, empty copy the next time that you open it. Your playlists, song ratings, comments, or other information is lost.Nov 18, 2016
https://support.apple.com/en-us/HT201610 About the iTunes Library.xml fileThe iTunes Library.xml file contains some, but not all, of the same information that's stored in the iTunes Library.itl file. The purpose of the iTunes Library.xml file is to make your music and playlists available to other applications on your computer, such as iPhoto, Garageband, iMovie, and third-party software, in OS X Mountain Lion and earlier. These applications use this file to make it easier for you to add music from your iTunes library to your projects.
if you want to add new case for same cx use new case
![](http://www.weebly.com/weebly/images/file_icons/pdf.png)
2fa_best_practices.pdf | |
File Size: | 5375 kb |
File Type: |
Kindly refer to the table below regarding AppleCare’s Phone Number and Hours of Operation.
Active Link:
SOP: Phone Numbers: Apple Referrals
hours of operation
Active Link:
SOP: Phone Numbers: Apple Referrals
hours of operation
for a primary email that is not verified you can type in a new email BUT FIRST MAKE sure no devices using old apple id
new reset security questions screen on appleid website
cx clicked on this email and even is using two factor their password was changed
![Picture](/uploads/9/8/5/2/98521788/screen-shot-2017-02-21-at-8-16-04-am.png?250)
if you only see this in icst then apple id not signed in to icloud probably only using itunes and fmip is off
![](http://www.weebly.com/weebly/images/file_icons/pdf.png)
airport_utility_6.0_clickables_beta-1.pdf | |
File Size: | 8494 kb |
File Type: |
![](http://www.weebly.com/weebly/images/file_icons/file.png)
new_issue.webarchive | |
File Size: | 126 kb |
File Type: | webarchive |
![](http://www.weebly.com/weebly/images/file_icons/file.png)
0_full_ios_jan_21.webarchive | |
File Size: | 372 kb |
File Type: | webarchive |
![](http://www.weebly.com/weebly/images/file_icons/file.png)
0_full_mac_jan_21.webarchive | |
File Size: | 377 kb |
File Type: | webarchive |
![Picture](/uploads/9/8/5/2/98521788/screen-shot-2017-02-27-at-10-08-23-am.png?250)
delete keychain (drag to desktop) and delete from library to fix certificate error on safari
https://forums.macrumors.com/threads/safari-certificates-not-valid-please-help.1303281/
https://discussions.apple.com/thread/1828599?tstart=0
https://discussions.apple.com/thread/7692073?start=0&tstart=0
http://osxdaily.com/2014/03/26/fix-safari-cant-verify-website-error/
https://www.macissues.com/2015/09/10/fix-persistent-invalid-certificate-errors/
https://appuals.com/safari-cant-verify-the-identity-of-the-website-error-message/
https://superuser.com/questions/788082/https-certificates-invalid-on-safari-chrome-on-specific-user-account
error Word could not create the work file. Check the amount of disk space on your start up disk.
https://discussions.apple.com/thread/3201725?tstart=0
http://apple.stackexchange.com/questions/56684/is-there-a-way-to-stop-ms-word-from-automatically-opening-previously-opened-docu
http://apple.stackexchange.com/questions/79834/stop-office-for-mac-from-loading-with-earlier-documents-on-top-of-the-one-i-open
https://forums.macrumors.com/threads/why-am-i-getting-this-error-ms-office-and-what-can-i-do-about-it.1958827/
error Word could not create the work file. Check the amount of disk space on your start up disk.
https://forums.macrumors.com/threads/safari-certificates-not-valid-please-help.1303281/
https://discussions.apple.com/thread/1828599?tstart=0
https://discussions.apple.com/thread/7692073?start=0&tstart=0
http://osxdaily.com/2014/03/26/fix-safari-cant-verify-website-error/
https://www.macissues.com/2015/09/10/fix-persistent-invalid-certificate-errors/
https://appuals.com/safari-cant-verify-the-identity-of-the-website-error-message/
https://superuser.com/questions/788082/https-certificates-invalid-on-safari-chrome-on-specific-user-account
error Word could not create the work file. Check the amount of disk space on your start up disk.
https://discussions.apple.com/thread/3201725?tstart=0
http://apple.stackexchange.com/questions/56684/is-there-a-way-to-stop-ms-word-from-automatically-opening-previously-opened-docu
http://apple.stackexchange.com/questions/79834/stop-office-for-mac-from-loading-with-earlier-documents-on-top-of-the-one-i-open
https://forums.macrumors.com/threads/why-am-i-getting-this-error-ms-office-and-what-can-i-do-about-it.1958827/
error Word could not create the work file. Check the amount of disk space on your start up disk.
looping itunes
applecare plus no longer avail only app
ilog check history of all calls
reset password and email received
to redeem on 10.6 click on featured then select redeem
https://support.apple.com/en-us/HT202741 Do I need to register my Apple product?
PULL UP ASK TIER 2 PAGE
-------------
search top draw
applewatch screens
xerox 2 govt. id
-------
preview not working
100161586746
time machine restore
-------------
many ways of force recovery
while on press home and power once you see apple logo then release power keep pressing on home then see itunes logo with lightning connector
other way force recover device unplugged from computer and iphone is off then press home button while device is off then connect to computer
----------
need in weebly apple store pop what is needed if device bought from apple store
---------------
cp1416 need in weebly apple store pop what is needed if device bought from apple store
b) If the customer purchased their device from the Apple Online Store or Apple Retail Store, they must be able to provide their payment method (cash, credit card, etc.), store location, or receipt/web order number. If the customer can provide one or more of these pieces of information and an approximate date of purchase, continue to section 6B.
-----------
https://support.apple.com/en-us/HT202574
about fusion drive
-----------
mac osx utilities reinstall osx gives the option to select an external hd to do the install
--------------
100162279226
charles austin
loosing cursor focus tried boot manager end with aasp
----------
message will keep spinning on the tel number if there is no network or sim was removed and still has old number
------------
startup disk full
https://macpaw.com/how-to/startup-disk-full-on-mac-os-x
http://osxdaily.com/2012/11/11/tips-free-up-disk-space-mac-os-x/
http://www.easeus.com/mac-cleanup/fix-mac-startup-disk-low-disk-space-issue.html
----------
create ipa from witv then how to install ipa
-------------
RESTRICTION EFFECTS
------------
mail search not working nvram daw
what does nvram do articles how to geek
-------------
what does first aid do article
what is disk utility first aid how to geek
-----------
try create 2 photo library see if when you sync the second library if it erases contents in icloud of the first
also check if while updating icloud if notes updates
----------
need ht's for articles
-----------------
bomgar description
upper right hand corner of your safari window you will see an arrow pointing down with a circle around it OR a bar below it indicating the progress of the download
latest downloaded file from apple
--------
steps to set up as new iphone "first time setup"
the "do not have appleid"
------
test user account solved the issue about cannot sign out icloud account (just spinning)
--------------
diagnostic change privacy > analytics
-----------
need alternative ways to backup icloud contacts reminders notes pages etc. besides the icloud way
------------------
https://tunesgo.wondershare.com/iphone-tips/edit-playlist-on-iphone.html
------------------100160712245
> Resolution
1. Power off your Mac: done
2. Power on and hold Command-Alt-R buttons: done
3. Mac boot with EFI PIN lock (padlock icon with bar): done
4. Enter your 4-digit iCloud PIN or your Apple ID password and press Enter: done
5. Internet Recovery process can take about 10-15 min then Mac will boot normally.: done
6. Remove it from iCloud.com Find My Mac: failed
7. Remove it from iCloud Settings: done
8. Entered internet recovery again and was asked:
“Enter your system lock PIN code to unlock this Mac”: failed
9. Find orig proof of purchase of the product.
10. Take it to ARS/AASP
------------------
HT205787
What Reset All Settings does
- Resets all of your device’s settings like Wallpaper, Sounds, Display & Brightness, Background App Refresh, Date & Time, and more.
- Removes all of your previously used Wi-Fi networks and passwords.
- Removes your Apple Pay cards.
- Deregisters your device from iMessage and FaceTime.
- Removes your Touch ID & Passcode.
- If Restrictions are turned on, it resets all of your restrictions.
- Removes any music from Apple Music that was downloaded for offline use.
What Reset All Settings doesn’t do
- It doesn’t remove content stored on your device like apps, music, photos, or videos.
- Your settings from built-in apps, like Safari and Mail will be the same.
- The settings of any third-party apps that you’re using won't be changed.
- Your iCloud settings will be the same.
- It won't remove any of the trust tokens that your computer is associated with.
- It doesn’t reset your iTunes & App Store settings.
- Your social media settings will remain the same.
- Your Privacy settings won't be changed.
===========
http://www.dummies.com/consumer-electronics/smartphones/iphone/how-to-create-a-playlist-on-your-iphone/
https://www.gadgetdaily.xyz/how-to-make-a-music-playlist-on-iphone-and-ipad/
http://www.tech-recipes.com/rx/44888/ios-7-create-edit-delete-manage-playlists-and-songs/
http://www.idownloadblog.com/2015/05/18/how-to-sync-music-playlist-apple-watch/
-----------
need clickable apple links to ALL
----------
https://support.apple.com/en-us/HT203977
How to back up your iPhone, iPad, and iPod touch
-----------
https://www.howtogeek.com/171924/how-to-reset-your-web-browser-to-its-default-settings/
need safari
----------
add quit safeview before lunch on textedit with bomgar
------------
wirelesskeyview
http://www.nirsoft.net/utils/wireless_key.html
show wireless password
need equivalent on mac
-------------
study ringtones create and transfer and move
https://discussions.apple.com/docs/DOC-3792
http://osxdaily.com/2010/09/04/make-free-iphone-ringtones-in-itunes-10/
https://discussions.apple.com/thread/3633319?start=15
http://osxdaily.com/2010/09/04/make-free-iphone-ringtones-in-itunes-10/
---------
computer is disabled try again in 60 minutes
suspect filevault
---------
need for safari capture whole page like fscapture
===========
word in safe mode
http://smallbusiness.chron.com/start-ms-word-safe-mode-60323.html
http://smallbusiness.chron.com/reset-ms-word-its-default-settings-55135.html
------------
HT201322
Hide and unhide iTunes Store, App Store, or iBooks Store purchases
--------------
HT202222
How to troubleshoot Wi-Fi connectivity
HT201542Potential sources of Wi-Fi and Bluetooth interference
TS3611
Mac OS X v10.6: Exclamation icon displayed in Wi-Fi menu after entering a WEP password
SymptomsWhen you attempt to connect to a Wi-Fi network that requires a WEP password by using the correct password, you may not be able to connect to the Internet or other Wi-Fi devices on the same network.
You may note that the Wi-Fi Menu Extra shows a Wi-Fi icon with an exclamation point () and that your computer has a self-assigned link local address (such as 169.254.x.x). The Wi-Fi menu may also indicate that there is an "Alert: No Internet connection...".
This may occur if the password isn't provided in the format required by the network.
To learn how to adjust the format of the password so that it will be accepted, see this article: Joining an encrypted wireless network.
------------
test iphone erase all content and setting if it erases data on icloud
test on itouch sign in same apple id as iphone then erase photo from icloud does it erase on the itouch or photo app on mac
also
erase sync photo from icloud on itouch does it erase on icloud
also
test erase photo on photo app with photo library turned on does it erase on icloud
------------
https://support.apple.com/en-us/HT204055
Archive or make copies of your iCloud data
-------------
https://support.apple.com/en-us/ht204095
If iTunes doesn‘t recognize your iPhone, iPad, or iPod (win and mac)
https://support.apple.com/en-us/ht201412
If your iPhone, iPad, or iPod touch won‘t turn on (ito yung update will not delete contents)
-------------
itunes ask if there are other backups on other computers
---------------
freeing up space
after deleting from omnidisksweeper it updated finder then and only then did the free space show up
-----------
itunes backup cannot be moved
http://osxdaily.com/2011/03/05/how-to-move-the-iphoneipad-itunes-backup-folder-to-an-external-hard-drive/
https://discussions.apple.com/thread/5525309?start=0&tstart=0
Mac - How to Move the iPhone & iPad iTunes Backup folder to an External Hard Drive
http://osxdaily.com/2011/03/05/how-to-move-the-iphoneipad-itunes-backup-folder-t o-an-external-hard-drive/
How to Change the Location of Your iPhone Backup (Mac)
http://ismashphone.com/2012/05/how-to-change-the-location-of-your-iphone-backup. html
Windows - Change iPad default backup location
http://apple-ipad-tablet-help.blogspot.com/2010/07/change-ipad-default-backup-lo cation.html
Windows - Changing IPhone and iPad backup location
http://goodstuff2share.wordpress.com/2011/05/22/changing-iphone-and-ipad-backup- location/
http://apple.stackexchange.com/questions/63207/what-is-mobile-sync-backup-and-why-is-it-taking-so-much-space
https://discussions.apple.com/thread/3833718?start=0&tstart=0
http://apple.stackexchange.com/questions/63207/what-is-mobile-sync-backup-and-why-is-it-taking-so-much-space
--------------
https://support.apple.com/kb/PH18899?locale=en_US
-----------------------
----------
disk utility partitioning windows and apple
using both yosemite (old) and el capitan (new)
need to know whether exfat can read and write
-------------
Related References
Internal ProceduresRefer to the following knowledge base articles:
- Knowledge base article CP1340, "SOP: Handling Apple ID Issues"
- Knowledge base article CP1322, "SOP: Verifying the Identity of Apple ID Accountholders"
- Knowledge base article CP1389, "SOP: Handling Apple ID Password and Security Questions"
How-To ArticlesRefer to the following knowledge base articles:
- Knowledge base article HT205286, "Internal: Common questions for two-factor authentication for Apple ID"
- Knowledge base article HT201487, "If you forgot your Apple ID password"
- Knowledge base article HT204915, "Two-factor authentication for Apple ID"
- Knowledge base article HT205520, "Set up your devices to use two-factor authentication"
- Knowledge base article HT205075, "Availability of two-factor authentication for Apple ID"
- Knowledge base article HT204974, "Get a verification code and sign in with two-factor authentication"
- Knowledge base article HT204921, "Regain access to your Apple ID with two-factor authentication account recovery"
- Knowledge base article HT204397, "Using app-specific passwords"
- Knowledge base article HT207198, "Switch from two-step verification to two-factor authentication"
- Knowledge base article HT201303, "Security and your Apple ID"
ClassificationsRead the following knowledge base article to review recent changes to iLog classifications:
- Knowledge base article CP1403, "SOP: Classifying Apple ID cases in iLog"
Other ResourcesRefer to these other resources online, consistent with your site's policies:
- AppleCare Launch Support
- Answers In Motion - Apple ID
- Answers In Motion - iOS
- Answers In Motion - CPU
- Answers In Motion - iTunes Store
----------
sgt
Related References
Scope of Support and Service Strategy ArticlesRefer to the following knowledge base articles:
- Knowledge base article CP202, "SOP: Discussing Announced—but Unreleased—Products with Customers"
- Knowledge base article CP1230, "SOP: iOS Scope of Support"
Troubleshooting ArticlesRefer to the following knowledge base articles:
- Knowledge base article HT201680, "Internal: iOS version history for iPhone" (Update available after product release)
- Knowledge base article HT202077, "Internal: iOS version history for iPad" (Update available after product release)
- Knowledge base article HT201708, "Internal: iOS version history for iPod touch" (Update available after product release)
- Knowledge base article CP1340, "SOP: Handling Apple ID Issues"
- Knowledge base article HT207581, "Find My AirPods" (Available after product release)
ClassificationsRefer to the following knowledge base article to become familiar with recent changes to iLog classifications:
- Knowledge base article CP1292, "SOP: iOS Classifications for iLog"
Public ResourcesRefer to the following public-facing resource online, consistent with your site's policies:
- "Download iOS 10.0 - iOS 10.3 Information" page (Update available after product release)
Other ResourcesRefer to these other resources online, consistent with your site's policies:
----------
sgt malwareRelated References
Knowledge Base ArticlesReview the following knowledge base articles:
- Knowledge base article HT203987, "Stop pop-up ads in Safari"
- El Capitan removes adware only at login. If you still see advertising on your Mac, contact Apple.
- Knowledge base article PH21797, "OS X El Capitan: What is malware?"
- Knowledge base article PH21768, "OS X El Capitan: Protect your Mac from malware"
- Knowledge base article HT201276, "Force an app to close on your Mac"
- Knowledge base article HT202491, "OS X: About Gatekeeper"
Knowledge base article HT202491, "OS X: About Gatekeeper," provides information about Gatekeeper.
- CP440, "SOP: Handling Calls About Apple Software Product Security"
- CP327, "SOP: The Difference Between Recommending and Informing"
- CP28, "SOP: Technical Support Advisor Call Handling "
------------
get bn3046 wifi ts screens
-----------------
price for full replacement
-----------
mac os sierra night shiftRelated References
Scope of Support and Service Strategy ArticlesRefer to the following knowledge base article:
- Knowledge base article CP202, "SOP: Discussing Announced—but Unreleased—Products with Customers"
How-To ArticlesRefer to the following knowledge base articles:
- Knowledge base article HT201314, "About macOS Recovery" (Update available after product release)
- Knowledge base article HT204904, "How to reinstall macOS" (Update available after product release)
- Knowledge base article HT207513, "How to use Night Shift on your Mac" (Available after product release)
ClassificationsRefer to the following knowledge base article to become familiar with recent changes to iLog classifications:
- Knowledge base article CP1558, "SOP: macOS Classifications for iLog"
Other ResourcesRefer to these other resources online, consistent with your site's policies: ----------
how to find out if cable if gig e (airport extreme and time capsule problem)
http://www.mactip.net/how-to-check-ethernet-connection-speed/
--------------
copy paste and trackpad
https://discussions.apple.com/thread/7803110?start=0&tstart=0
http://osxdaily.com/2011/07/29/cut-and-paste-mac-os-x-lion/
http://news.softpedia.com/news/How-to-Enable-Cut-and-Paste-in-Mac-OS-X-402905.shtml
http://techrail.in/how-to-cut-and-paste-files-and-folders-in-mac-os-x
https://support.apple.com/en-us/HT204609
https://support.apple.com/en-us/HT204895
https://support.apple.com/kb/PH25086?locale=en_US&viewlocale=en_US
https://support.apple.com/kb/PH25708?viewlocale=en_US&locale=en_US
http://apple.stackexchange.com/questions/42429/how-to-properly-use-drag-and-drop-with-macbook-pro-on-os-x-10-7
https://support.apple.com/en-us/HT204609
-------------
add photo to appleid profile
http://www.idownloadblog.com/2016/03/11/how-to-change-ios-icloud-profile-picture/
https://www.howtogeek.com/253370/how-to-manually-add-a-photo-to-a-contact-on-an-iphone-or-ipad/
http://www.imore.com/how-assign-photos-contacts-your-iphone-or-ipad
-----------
google calendar
https://www.howtogeek.com/tips/how-to-add-your-gmail-calendar-to-the-calendar-on-mac-os-x/
-----------
https://www.howtogeek.com/tips/how-to-add-your-gmail-calendar-to-the-calendar-on-mac-os-x/
------------
get reset safari pros and cons and consequences
reset chrome
also
delete cache safari and chrome and consequences
------------
search engine becomes bing
https://discussions.apple.com/message/18185908#18185908#18185908
https://discussions.apple.com/thread/6267214?start=0&tstart=0
-------------
---------------
https://discussions.apple.com/thread/7022243?start=0&tstart=0
messages are pushed to devices NOT retained on apple serversSo...
A New iPhone will not get "old" iMessages that still show on a Mac.
If the Mac is New (or the Mac User accounts is new) and the iPhone has the "old" iMessages the Mac will only see/sync the "new" iMessages.
There are ways of using iTunes to Save a Backup of the iPhone and tools that can be downloaded to "Save" older Messages to the Mac if they have not synced in Messages.
However there is no method to get older iMessages on the Mac to put them on an iPhone
sms does not migrate old messages to mac computer
only new messages
---------------
icloud drive behavior
all files downloaded from icloud are locally stored
try editing a note and adding to icloud drive is a goot ts step
------------
how to deauthorize all
cannot deauthorize by singles but can deauthorize all then just reauthorize the needed ones
------------
https://support.apple.com/en-us/HT204385#all
https://support.apple.com/en-us/HT204385
https://www.howtogeek.com/187607/what-you-need-to-know-about-deauthorizing-itunes/
deauthorize all
------------
HT204762
Enclosure separation due to expanded battery
------
stop notification updates
http://www.cultofmac.com/203546/get-rid-of-those-pesky-software-update-notifications-os-x-tips/
-----------
enlarge partition and move data
------------
https://support.wix.com/en/ticket/5e9bc99b-7106-4d6c-a850-ffa97bcb4642
wix download
-------------
flash on safari enable
-----------
tv input or souce
----------
apple tv
http://www.macworld.co.uk/how-to/apple/surf-web-on-apple-tv-browser-air-play-mac-iphone-ipad-3590395/
----------
airplay
https://support.apple.com/en-ph/HT201343
http://www.imore.com/how-airplay-mirror-your-mac-screen-your-apple-tv
http://www.macworld.com/article/2039770/how-to-get-started-with-airplay.html
--------------
https://www.tekrevue.com/tip/safari-private-browsing-mac/
--------------
https://www.tekrevue.com/tip/mac-quicktime-screen-recordings/
----------------
https://www.tekrevue.com/tip/mac-sierra-desktop-documents-syncing/
----------
https://www.tekrevue.com/tip/dropbox-file-request/
------------
ambient light research
--------------
update ios searcheable links
--------------
add to file sharing searcheable terms
quick way to share folder also smb also in big letters smb is for windows and afp
------------
http://apple.stackexchange.com/questions/148649/shared-devices-not-appearing-in-network
http://www.tildesoft.com/ Bonjour Browser
https://support.apple.com/kb/PH25269?locale=en_US
macOS Sierra: Connect to shared computers and file servers on a network
https://support.apple.com/kb/PH25344?locale=en_US&viewlocale=en_US
macOS Sierra: Network address formats for shared computers and servers
https://support.apple.com/kb/PH25605?locale=en_US&viewlocale=en_US
macOS Sierra: Use File Sharing to share files
https://support.apple.com/kb/PH25345?locale=en_US&viewlocale=en_US
macOS Sierra: If you can’t find the computer you want to connect to
https://support.apple.com/kb/PH25528?locale=en_US&viewlocale=en_US
macOS Sierra: Servers and shared computers that you can connect to
https://support.apple.com/kb/PH25331?locale=en_US&viewlocale=en_US
macOS Sierra: Connect to a WebDAV server
-------------
ht203207
Apple Portables: Troubleshooting MagSafe adapters
-------------
how to sort photos taken by photo stream isang malaki library on but photo stream off
test deleting photos from device and icloud if it syncs over
test
https://discussions.apple.com/thread/7120839?tstart=0
http://www.kirkville.com/how-to-display-the-sidebar-in-apples-photos-app-for-os-x/
https://discussions.apple.com/thread/6997768?start=0&tstart=0 Why are my Photo Stream photos not showing up in the new Photos app on my Mac?
http://www.apartmenttherapy.com/step-by-step-how-to-add-photo-stream-to-your-mac-sidebar-169448
http://mashable.com/2014/06/16/my-photo-stream-camera-roll/#YQoUnS51oGqX has photostream in albums
http://www.imore.com/how-enable-or-disable-photo-stream-iphone-and-ipad
http://www.geek.com/apple/iphone-running-out-of-space-look-to-your-camera-roll-1564468/
http://apple.stackexchange.com/questions/123100/how-can-i-upload-my-camera-roll-to-my-photo-stream-retroactively
discuss shared photo stream
http://apple.stackexchange.com/questions/35125/pictures-from-photo-stream-back-to-camera-roll
https://forums.macrumors.com/threads/transfer-photos-from-photostream-to-camera-roll.1376199/
---------------
outlook 2013 does not show calendar then install reinstall icloud for windows
https://technet.microsoft.com/en-us/library/cc771878(v=ws.10).aspx
http://www.scrubly.com/blog/how-to-outlook/how-to-connect-an-icloud-account-to-outlook-2013/
https://support.apple.com/en-ph/HT204571
------------
http://www.kirkville.com/itunes-12-how-to-display-the-sidebar/
-------------
study the replacement programs what is covered
------------
mac will only show recent messages on iphone
---------
-----------
https://support.apple.com/kb/PH25451?locale=en_US&viewlocale=en_US
macOS Sierra: See recently used apps, files, and servers
-------------------
testmy.net
-----
song
standing in a crowded room and i cant see your face
-----------
HT204600 If you can't order prints or projects from Apple in iPhoto
-----------------
https://support.apple.com/en-us/HT201504
Preview a print project in Photos or iPhoto to avoid issues
-------------
screen and applelink for keychain
-------------
turn off auto adjust brightness
------------
did not register applecare for a specific machine
need updated address email tel no. click on the lock get picture
call agreement admin
did not register apple care needserial number on applecare box
pro registration number
update information address post code email etc
------------------
how to find if certain email are going to smart folders
---------------
icloud will start syncing
when this device finishes restoring from backup
showing up when turning on photo library in icloud on iphone
but doing this for several days
-----------
--------------
100147634666
-------------------
need to add online store link so i can copy paste it to email sent to customers
-------------
safari bookmarks
https://discussions.apple.com/thread/3443554?start=0&tstart=0https://discussions.apple.com/thread/3443554?start=0&tstart=0
https://discussions.apple.com/thread/3443554?start=0&tstart=0
http://www.idownloadblog.com/2016/02/04/how-to-safari-bookmark-folders/
How to use bookmark folders in Safarihttps://ipadacademy.com/safari-bookmarks-how-to-move-a-web-bookmark-to-another-folder/
---------------
http://apple.stackexchange.com/questions/232039/why-cant-i-left-click-on-my-macbook-pro
----------------
https://discussions.apple.com/thread/3654757?tstart=0
I cannot open files in excel with error message "The file name or path contains invalid characters
happened in word and excel cx cannot open file coz volume name was changed
-------------
IMPT when new photos do not show up in import in photos take a new photo while the phone is connected to computer to make the computer detect new photos WORKAROUND
------------
add to back to my mac port forwarding optional
dahil gumana sa telstra
---------------
how to do a transfer of selected files only
can i share the entire user folder? to wifi
--------------
need how to search for files in spotlight
rules conventions etc.
----------------
messages not working 2fa de - registered on icst
generated verifaction code first in settings icloud
entered apple id password in messages in iphone just password worked
----------
spotlight show in finder
----------------
finder show location of files
column view finder
--------------
click on service store locator and will show you link on name
----------------
how to do a transfer of selected files only
can i share the entire user folder?
----------------
--------------
personal hotspot for mail and internet ts
https://support.apple.com/en-ph/HT204023
Share your Internet connection with Personal Hotspot
------------
Locate and organize your iTunes media files
https://support.apple.com/en-ph/HT204668
also search for create new itunes library
Manage and back up your iTunes media library (has consolidate)
https://support.apple.com/en-us/HT201625
How to move your iTunes library to a new computer
https://support.apple.com/en-us/HT204318
Move your data from a Windows PC to a Mac (migration assistant which includes transfer of itunes)
https://support.apple.com/en-us/HT204087
About iTunes library files (which explains .xml files)
https://support.apple.com/en-us/HT201610
iTunes: Understanding iTunes Media Organization
https://support.apple.com/en-us/HT201979
---------------
bn3145 consumer rights china
-----------
tick on i have read and agree for bomgar
then ok
-----------------
for tech specs pase
search for in the box
osx
maybe default apps
-----------
shrink window so you can add comments to pictures like the itunes exclamation point comments like changed folder name etc.
-----------
https://discussions.apple.com/thread/7053531?tstart=0
why are my missed calls showing on another iphone
------------
all information you provided on our system is accruate?
--------------
Anti-reflective Coating Issues on Retina-based Mac Notebooks screens
service options
------------
cannot delete apps no x
restrictions
https://www.technipages.com/iphone-cant-delete-apps-x-doesnt-appear
https://www.igeeksblog.com/how-to-fix-unable-to-delete-apps-on-iphone/
-------------
dont have and apple id screen on iphone yet on wix.com
-------------
research icloud music library
can turn off in the middle of syncing with device
100150968534
betty
--------------
applecare Philippines [*]1800-165-107-69 must call from pldt
----------------
OS X Yosemite: Apps included with your Mac - Apple Supportneed apps included by default in all versions of osx
-------------
---------------
sign in to itunes store
https://support.apple.com/en-ph/HT201762
Sign in to the iTunes Store on your iPhone, iPad, iPod touch, Mac, PC, or Apple TV
-----------
performance articles
https://www.macbookproslow.com/guide-optimizing-slow-startup/
http://www.techradar.com/how-to/software/operating-systems/how-to-remove-startup-items-in-os-x-1305627
http://apple.stackexchange.com/questions/105892/disable-services-in-osx-services-msc
http://www.computerworld.com/article/2868812/os-x-yosemite-how-to-take-charge-of-mac-startups.html?page=2
---------
corrupt preference file
https://www.macobserver.com/tmo/article/mac_os_x_corrupt_preference_files
----------
research onlyhttp://www.macworld.com/article/2047747/take-control-of-startup-and-login-items.html
---------
time machine looking at specific computer backup cannot look at time machine backup of another computer
http://www.macworld.co.uk/feature/mac-software/complete-guide-time-machine-mac-backup-3626572/
http://apple.stackexchange.com/questions/119705/restoring-selected-files-from-time-machine-backup-of-a-different-mac
tier 2 says manual restore only
http://www.soma-zone.com/BackupLoupe/
------
paperwork for insurance claims like repair at applestore is
-----
google chrome how to reset
did for www.chumsearch.com browser hijacker
--------------
https://www.tekrevue.com/tip/mac-startup-options/
Examples of when you may need to use the Mac Startup Manager include booting to your Windows Boot Camp partition, booting to a complete cloned backup of your system drive, or reinstalling OS X from a DVD or USB drive.
When triggered, Safe Boot will force a check of your startup volume’s integrity, load only the minimum required OS X kernel extensions, disable all user fonts, clear font caches, and disable all startup and login items. All of these tasks equate to a significantly longer boot time compared to the default “normal” OS X boot process, so don’t panic if your Mac takes longer than usual to boot.
Enable Target Disk ModeTarget Disk Mode is a very useful feature exclusive to Macs that, in effect, lets you turn your Mac into an unnecessarily complex external drive. While in Target Disk Mode, you can connect your Mac to another Mac via FireWire or Thunderbolt and see the contents of the Mac’s drive mounted on the second Mac as if the drive were an external FireWire or Thunderbolt device. This not only lets you easily access data on a Mac’s hard drive, it also lets you use one Mac’s hardware to boot another Mac’s operating system and data.
https://www.macobserver.com/tmo/answers/how-to-use-target-disk-mode-to-boot-from-another-macs-hard-drive
pwede boot from disk on target disk mode
https://www.macobserver.com/tmo/answers/how-to-use-target-disk-mode-to-boot-from-another-macs-hard-drive
STARTUPs KEYS DESCRIPTION
Command-R ---- Boot to OS X Recovery Mode
Alt/Option ------- Access Mac Startup Manager
C ----- Boot to CD, DVD, or USB
N ----- NetBoot
Shift ----- Safe Boot
Command-V ----- Verbose Mode
Command-S ----- Single User Mode
Command-Option-P-R ----- Reset PRAM
T ----- Enable Target Disk Mode
----------------
screens different ways to connect target display
do side by side comparison of tech specs
------------
add to keyboard not working press caps lock no light reset smc
--------------
clear history and website data because
http://www.techbout.com/reset-restrictions-passcode-iphone-ipad-ipod-8365/
https://discussions.apple.com/thread/5335426?tstart=0
http://www.techbout.com/clear-history-option-grayed-out-safari-iphone-12394/
----------
missing photos
need recently deleted folder in icloud photos
and how to navigate photos app in icloud
------
abnormal high kernel task (causing fan to spin at full speed starting at boot up)
https://forums.macrumors.com/threads/how-to-solve-kernel_task-high-cpu-usage.1706948/
http://hints.macworld.com/article.php?story=20090608090523834
https://forums.macrumors.com/threads/fan-running-all-the-time-heres-a-fix.1396656/
http://forums.imore.com/macbook-pro/304740-osx-yosemite-causing-fans-run-constantly.htmlhttp://forums.imore.com/macbook-pro/304740-osx-yosemite-causing-fans-run-constantly.html
------------
100150823766
cannot boot frozen
nothing in login
cs5 service
-------------
------
Use safe mode to isolate issues with your MacHT201262
---------------
need picture mouse magic mouse keyboard lights etc
------------
pages how to
-----------------
certificate problem
because wrong country and date and time
-------------
itunes
have to use itunes to change country
---------------------
decline email from activation team
We need the original sales receipt to show proof of purchase of the product. To be considered valid, the receipt must include this information:
• Reseller’s name, address, and phone number or website URL
• Date of purchase when the product was originally sold
• Itemized product information, including product serial number
Purchase Validation - Activation Unlock Denied
As per Section 6E of Article CP1416: "If a caller has already received a response, and the case notes indicate the request was denied, do not provide specific reasons why the request was denied. Instead, explain the request was denied because the information provided did not match Apple's records"
---------
https://www.apple.com/support/macbookpro-videoissues/
-----
tech specs and where is serial of cinema display
------------------
keychain access has itunes encrypted backup
http://osxdaily.com/2013/06/26/recover-lost-encrypted-backup-password-ios/
https://www.iseepassword.com/forgot-itunes-backup-password.html
https://gigaom.com/2011/04/29/how-and-why-you-should-encrypt-your-ios-backups/
-----------
does keychain access story itunes encrypted password
----------
version of pages
pages should be free
-----------------
HT204384 About the SD and SDXC card slot
-------------
bootcamp support software 5.1.5621
----------------
HT204065
If you can't send or receive messages on your iPhone, iPad, or iPod touch
HT201422
If you get an error when trying to activate iMessage or FaceTime
CP1217
SOP: Troubleshooting Screen Sharing
Ensure you are using the correct login information, as follows:
- Username: Your DSID as shown in My Profile in iDesk (Tools > My Profile).
- Password: The password you created via Remote Advisor Reset Password.
HT204065
If you can't send or receive messages on your iPhone, iPad, or iPod touch
HT201422
If you get an error when trying to activate iMessage or FaceTime
----------
research
See a voicemail transcription on your iPhone
Set up Visual Voicemail on your iPhone
Share your Internet connection with Personal Hotspot
Get help with Personal Hotspot in iOS
----------------
add consolidate to menu of photo transfer to external
------------------
mail quit unexpectedly
try safe mode if not working remove login items
try test user
pag gumana test user tier 2
pad di gumana archive and install
---------
screen spotlight reindex
need how to transfer tv show itunes to external
-----------
100147483443
100147557056 install el capitan on ex hd
----------
https://www.android.com/filetransfer/
-------
http://www.macworld.com/article/3147786/displays/how-to-connect-apple-cinema-displays-to-the-new-macbook-pro.html
-----------
vpn for mac setup, disable, remove, edit
----------
transfer kbases ,
when saving kbases need date and, searcheable (many)terms (that include model)
---------
need bluetooth pairing video, also for car, bluetooth problems
-----
before processing applecare ALWAYS RUN DIAGNOSTIC FIRST
---------------
SP743
https://support.apple.com/kb/SP743?locale=en_US
- iPhone 7 - Technical Specifications
- iPhone 7 Plus - Technical Specifications
- iPhone 6s - Technical Specifications
- iPhone 6s Plus- Technical Specifications
- iPhone 6 Plus - Technical Specifications
HT204023
Share your Internet connection with Personal HotspotGet help with Personal Hotspot in iOS
----------
HT201680Internal: iOS version history for iPhone
---------
you can select during installation where to install os need video
----------------------
update ios and mac rtf
continuity requiremnts
windows keyboard
library launch daemons HT201262
-------------------------
study ibooks if syncing on icloud drive
http://apple.stackexchange.com/questions/138925/resetting-pram-without-an-apple-keyboard
You can recreate the NVRAM reset's ⌘-⌥-P-R with a PC keyboard by pressing:
Windows Key + Alt + P + R
need windows keyboard (mapping) all keyboard
https://support.apple.com/en-gb/HT202676 Use your Apple Keyboard in Windows with Boot Campvintage imac cannot do internet recovery
-------------------
you can select during installation where to install os
kapag hindi gumana ang internet recovery mag duda ka na hindi compatible yung hardware
internet recovery does not work on imac 2010 below
internet recovery is built into rom
http://www.idownloadblog.com/2016/02/25/how-to-start-up-your-mac-in-internet-recovery-mode/If your Mac is one of the models listed below, or older, you may upgrade it to use OS X Internet Recovery by downloading and installing an updated EFI Firmware ROM:
- MacBook Pro (13-inch, Early 2011)
- MacBook Pro (15-inch, Early 2011)
- MacBook Pro (17-inch, Early 2011)
- iMac (21.5-inch, Mid 2011)
- iMac (27-inch, Mid 2011)
- MacBook (13-inch, Mid 2010)
- MacBook Pro (13-inch, Mid 2010)
- Mac mini (Mid 2010)
- MacBook Pro (15-inch and 17-inch, Mid 2010)
- iMac (21.5-inch and 27-inch, Mid 2010)
- MacBook Air (11-inch and 13-inch, Late 2010)
- WEP
- WPA-Enterprise
- Certificate-based authentication / 802.1x
- Proxies (where specific proxy servers must be configured in network preferences)
- Captive Wi-Fi networks (where you click an “Agree” button to access the Internet)
- PPPoE (where there is no router handling the PPPoE connection)
If your Internet connection has requirements that are unsupported by OS X Recovery, change the settings to a supported configuration for the duration of the OS X installation.
---------------------------
you can remove apple id rescue email by clicking on x on email in edit
verified rescue emails cannot be used as an appleid for 30 days
need ios 8 mail screens and ios 7
------------------------- ACCOUNT RECOVERYCan you please check your email to see if there is any emails regarding account recovery, if yes can you please press "Verify Email” this step will help speed up the process.
The status on my end is that the account recovery is still pending which means Apple is still reviewing the information provided and is being monitored for any activity, all this information proves that you are the account holder and helps the account recovery process.
So please still be patient and we should be seeing some progression shortly.
Case Number: 100138385998 Hello Jeff, Thank you for contacting Apple. I have tried calling you to let you know on how the account recovery is going but unfortunately i have been unable to reach you, thus why sending this email. The status on my end is that the account recovery is still pending which means Apple is still reviewing the information provided and is being monitored for any activity, all this information proves that you are the account holder and helps the account recovery process. So please still be patient and we should be seeing some progression shortly. Please reply back to this email or contact me on my extension details below if you have any further enquires. Kind Regards, Codie Roy Apple P.S
called up customer
continued ownership
positioned to customer that the account recovery process is still going
advised to turn off the trusted device and await further instructions
will be checking on customer daily to see if any progress has been made
provided contact phone number
account recovery still pending, i will prob need to call the customer to check on how things are going. and to double check to make sure a trusted device isn’t restarting the process
-----------------------------
need info screen on phone
get number of workforce for absent
WIFI ISSUE connecting to a wifi reboots computer
tier 2 did smc and nvram (power issue)
booking dont press for email or serial just book it
https://support.apple.com/en-us/HT204915 Two-factor authentication for Apple ID
change password is on computer even if not trusted
---------------------
safari customized download location should be added to bomgar
create a horizontal picture list of the general tab where you can find download locations (different versions)
also pics of general, appearance, bookmark, security, tabs, privacy, extensions, security, extensions, advanced
-----------
study certificates what it is, how to, symptoms not working
-----------
study email inline attachments how to stop
also mail folders OR SMART FOLDERS created in mac do not transfer to ipad, only folders created on webmail
http://www.cultofmac.com/265299/add-mailboxes-ios-7-mail-app-ios-tips/
https://discussions.apple.com/thread/5134025?tstart=0
post sales 3rd party product and bought from apple online store covered by consumer law and apple assumes responsibility for product
itunes transfer from library to ipod nano or device
https://tunesgo.wondershare.com/iphone-transfer/podcasts-from-itunes-to-iphone.html
after change of apple id cannot sign out sometimes internet connection problem (error connecting to icloud server)
vpn screens ios
need screens safari downloads configuration
new sched thur fri off 6:30
need mail folder structure
one of your pics is about icloud drive archive (when icloud drive turned on for computer desktop and documents)
new resetpassword on sierra procedure one cx had appleid and filevault as part of process
http://apple.stackexchange.com/questions/219926/where-has-keychain-first-aid-gone
gone
multitouch problem (no factory reset just force restart if still happening then hardware repair)
icloud drive can be turned off once back on it will start sync again bird is the process backend
134.95 1tb price in rundle place
developer support
developer.apple.com/contact
http://apple.stackexchange.com/questions/180129/xcode-update-would-not-work-and-now-wont-leave-the-app-store-update-queue
100141114308
yianni zinonos
HT201322 Hide and unhide iTunes Store, App Store, or iBooks Store purchases
HT203167 If you see an exclamation point next to your items in iTunes
icloud drive has a desktop and documents sync also has icloud archive on macintosh hd user folder sometimes
use activity monitor to check bytes written and read
what happens if the screen is zoomed and you take a picture
for itunes
order receipt number 476124000
order id 68d090024fc7
iphone takes low res photos
email saves attachement as low res photos
need to test photo stream pictures how to access import download they said only with icloud tool
need to add keywords for ios 9 and 10 screens
keyboard not working mousekeys wireless and other settings and symptons need screens
HT204540 If your wireless or USB keyboard doesn‘t work
Positioned 10-14 days TAT, but CX may consider getting Joint-Venture to take advantage of loaner machine.
get the location of iphone backup files and media in itunes windows
for the a case where you need to make a backup of iphone backups
windows airprint has bonjour print services and i dont know if uninstalling itunes (bonjour) will interfere with bonjour print services
HT207262 If your iPhone 7 or iPhone 7 Plus enters recovery mode as you try to update
HT201263 If you can't update or restore your iPhone, iPad, or iPod touch
need to send howtogeek performance for customer who is curious
get serial again C39SP32MHFY9
and case id 100130076711
get sample of print out checkrepair and site and wix it
when returning phone
clear cache and cookies on mac and ios
HT204921 Regain access to your Apple ID with two-factor authentication account recovery
add this to process for 2fa
check ian faulkner
need to study how to transfer itunes library to another computer via migration assistant and via external hd and via wifi ethernet to router
100139097651
https://support.apple.com/en-ph/HT204318 How to move your iTunes library to a new computer
https://support.apple.com/en-us/HT204668
transfer music from acer win vista to macbook pro
informed he can look for the itunes data in C:\Users\username\My Music\iTunes\ and transfer to home folder > music on mac
possible way of transferring
https://support.apple.com/en-us/HT201267 Redownload or transfer your iTunes Store purchases from an iPhone, iPad, or iPod to a computer
https://support.apple.com/en-ph/HT201265 Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch
need complete safari ios screens including clear cache cookies
explanation of trusted sites certificates and ts
HT201611 About renting movies from the iTunes Store
Mac OS X 10.6.8 Update Combo v1.1
100138380411 yung ibibigay na appleid
on your ios misc add the bomgar screens to bomgar
add to email setup mac need to force quit mail app after entering new password or new settings, also remember bigpond account you need the complete email for username
HT201769 iPhoto 6 and later: Rebuilding the iPhoto library
HT203828 If iCloud asks for the password to your previous Apple ID (has change apple id temporarily) this only works if you still have access to old email
kailangan icloud website (dahil wala icloud sa office) computer and iphone or ipad
erasing device and disassociating from apple id, maildrop,
properly turned off
test with time machine run photo app with time machine, run itunes app with time machine, run mail with time machine
ask kranz kung hindi alam apple id at di makita sa icst meron ba tool and tier 2
update notes on smc reset
optimize performance screens
100135899540
optimize what spotlight searches
icloud drive is indexed
outlook does not use icloud servers for calendar
mac 10.9 can go directly to sierra if el capitan wont download
HT204770 Get help with iOS update and restore errors
if apple id disabled in itunes but icst does not say ds lockout then the problem is probably itunes billing related
projector connected mac screen flickering
http://www.projectorcentral.com/pdf/projector_manual_3689.pdf
https://discussions.apple.com/thread/3682821?start=0&tstart=0
http://apple.stackexchange.com/questions/220752/macbook-pro-screen-flickering-when-using-hdmi-to-vga-adapter-to-connect-to-exter
mac hdmi is dvi-d implementation
Thunderbolt (Mini DisplayPort) to VGA cable, then using the Thunderbolt port on your Mac to link to your monitor instead. (this works)
http://apple.stackexchange.com/questions/164753/are-hdmi-to-vga-converters-adapters-compatible-with-mac?rq=1
http://osxdaily.com/2014/01/04/fix-flickering-screen-external-display-mac/
https://www.apple.com/support/exchange_repair/
research joint venture
express replacement or ror (do factory reset on some issues)
CP582 ror
Australia
1. give repair id to cx
2) After receiving the Repair ID, direct the customer to checkrepair.apple.com to print a shipping label.
3) Advise the customer to take the label and product to Australia Post, who will package and ship the product to the AppleCare Repair Center.
4) Remind them to get a receipt from Australia Post to serve as proof of collection.
New Zealand
1) The customer will receive a box from TNT within 2-3 business days. Advise them to call TNT at 0800 275 868 to schedule pickup when they receive it.
2) Advise the customer to tell TNT they are using a prepaid return service, and give them the following information:
Apple Account Number: 320 792
Customer Collection Address
3) Explain that TNT will arrange for collection and provide them with a booking reference number.
express replacement replaces phone
itunes dept shows old apple id history even if it does not show up on our icst >general system, example 100134470455
win xp and old internet explorer not working on bomgar
restored device to old apple id
PH21338 Photos for Mac: Create a photo book
ilog photo category > Organizing/Editing & Projects for photo book
warning "credit registered to australian apple store" means photo book order did not go through
https://support.apple.com/en-au/HT204600 If you can‘t order prints or projects from Apple in iPhoto
sh K to stop pop ups study also need screens for malwarebytes
appointments online show the entire day for customers for the seventh day of the week for us it only shows appointments available on hourly basis ex 9am appointments show up on 9am and 10am appointments show up on 10am of the seventh day of that week
song i believe, i believe, i believe
heat issue iphone diagnostic and close running programs
in your misc screens on ios it has bomgar screens for the applescreensharing
cmd + q = start safari without popup
cmd t = new tab and cursor on addressbar
change color of laptop silver instead of space grey
someone else to pickup on his behalf
with order number then post sales
https://technet.microsoft.com/en-us/library/mt269079(v=office.16).aspx Upgrade to Outlook 2016 for Mac
migrate outlook 2011 messages and folders and contacts to outlook 2016
note have to stop processes:
syncservicesAgent
microsoft database daemon
stop in activity monitor
or boot into safe mode
http://www.officeformachelp.com/2016/01/how-to-quit-sync-services-agent/
restore photos from photo app to iphone
need better search term for battery cost battery price iphone on ios
vintage producs apple stores no longer have parts in stock try aasp
generate verification codes when offline only work if the device is listed as trusted on icst
100134654603
password reset yung meron filevault daw
cx na hindi raw ma
password to mac is fine
logged in now
apple id is issue
logged out
created new account
issues resolved
advised on FMIP on iphone and options
100131310292
you can drag photos out of photo app
erasing phone removes device from trusted device list if using two factor. but erasing phone turns off location services and you wont be able to track phone
need airdrop from to computer airdrop only works in yosemite and above add
http://osxdaily.com/2015/11/30/enable-airdrop-new-mac-to-old-mac-support/
this is compatibility mode
http://www.computerworld.com/article/2474590/mac-os-x/quick-guide--airdrop-for-os-x-mavericks-and-ios-7.html
has compatible os and hardware list
new watch tuesday last week
https://www.howtoisolve.com/how-to-apple-watch-not-showing-caller-id-on-incoming-calls/
https://www.howtoisolve.com/how-to-restart-apple-watch-force-restart/
http://applesos.net/2015/apple-watch-not-ringing/
recovery mode apple logo and language chooser only on top research
https://www.howtoisolve.com/to-reset-apple-watch-to-factory-settings-how-to/
https://www.macrumors.com/how-to/apple-watch-phone-calls/
https://discussions.apple.com/thread/6571760?start=0&tstart=0 (video playing in landscape mode)
I *think* the reason this issue seems particular to iPhone 6 Plus' is because of their size. On one video I could see some evidence that I had actually started the video in portrait mode, but then ended up in a landscape orientation. The clue was subtle. But as my friend pointed out...the truth is the location of the video playback controls on the screen. The video playback controls appear at the "bottom" of the video (not to be confused with the screen) according to how the phone was oriented at the moment the record button was pressed. I could see this behavior clearly on several videos. Look at the location of the video playback controls and you will know what orientation the video was recorded in.
song i believe, i believe, i believe
HT205401 Use Terminal to recover an unusable Fusion Drive or SSD disk partition and reinstall macOS Sierra or OS X El CapitanHT204706
OS X Mountain Lion v10.8.3 and Boot Camp: Use Terminal instead of Disk Utility to format non-Fusion Drive 3 TB HDD
HT203521 Get help using iCloud Contacts, Calendars, or Reminders
first time setup iphone 7
after wifi asking insert sim card location services , touch id, restore from icloud backup, 2factor ,learn more ,other options >upgrade account security or do not upgrade,
tier 2 change credit card to work with change of country ito yung credit card icloud storage bought with germany credit card
com.apple.bird
research icloud alternate login email yung compromised account
paano upload photos sa icloud.com
need screens for keychain access
imap behavior explanation
https://support.mozilla.org/t5/Thunderbird/When-using-IMAP-cannot-find-the-option-to-set-quot-leave/m-p/899766
add to itunes: itunes can disabled an appleid for billing ddiscrepancy
check 2fa get (offline) verification code is protected by passcode verified by qc
where to check changelog of ios updates
https://support.apple.com/kb/DL1893?locale=en_US
https://support.apple.com/en-us/HT207482
dvd player saying not permitted
http://hometheatercookbook.com/play-dvd-vlc-mac/
https://support.apple.com/en-ph/mac-notebooks/repair/service
photos preferences icloud pause it to pause icloud uploads
iphone 4s screens get or iphone 4 screens
migration assistant should transfer ms office to other ocmputer without any problems
idvd supported by tier 2 install uninstall n import export
must be like the cool kids
battery tech specifications page specify no of hours battery life is (recommendations on playing movie file)
apple screen sharing open
telstra and bigpond settings
https://www.telstra.com.au/support/category/email/set-up/imap-pop-and-smtp-information-for-manual-email-set-up (vg need to explain startttls)
http://www.itandcoffee.com.au/blog/telstra-mail-changes-and-how-they-affect-bigpond-email-accounts
http://www.conferencesthatwork.com/index.php/technology/2014/01/how-to-delete-all-mail-messages-from-iphoneipad-in-one-step/
http://www.tapsmart.com/tips-and-tricks/delete-emails/
sabi tier 2 settings general storage
bulk delete emails test this
cannot turn off and multitouch not responding
let battery run down
add to battery testing mac 2016 10 hours movie playback
taleo hipolito.salvo nov
test icloud for windows calendar events to iphone if propagating system requirments is win 10 daw verify
HT203586 iCloud: Making sure that iCloud works with security software in Windows
100128175977 cx knew appleid password but forgot security questions and using icloud as primary email and rescue email not verified so password reset is being sent to an email that is also locked (cx cannot get billing emails)
password
reset security
get email (rescue email) w verification code or text message to a phone
reset security questions
mouse keys all versions from lion pretend you dont have mouse , spotlight (all versions shortcut key)
also how to close windows alt tab and navigate active window
http://stackoverflow.com/questions/9171613/right-click-shortcut-for-mac-lion-os
http://etc.usf.edu/techease/4all/input-devices/what-are-mouse-keys/#html
https://support.apple.com/kb/PH18381?locale=en_US
http://apple.stackexchange.com/questions/61626/unchecking-enable-mouse-keys-using-keyboard
https://support.apple.com/kb/ph18799?locale=en_US OS X Yosemite: Spotlight keyboard shortcuts
http://osxdaily.com/2015/08/15/import-images-into-photos-app-mac-os-x/
image capture
how does the iphone delete photos and bulk delete
password
reset security
get email (rescue email) w verification code or text message to a phone
reset security questions
2factor too many verification codes sent (have to wait 8-12 hours according to tier 2)
snow leopard has to go through el capitan then sierra
https://tunesgo.wondershare.com/ipad-transfer/transfer-photos-from-mac-to-ipad.html#method1
https://computers.tutsplus.com/tutorials/quick-tip-how-to-use-safaris-reading-list--mac-47349
remove item from reading list
fix duplicate calendar events mac
Customer stated he is trying sync his photos from his iMac to iPad
-verified contact details with T1
-offered my contact details
-set up screen sharing
-had customer click to include videos
-the photos were not edited
-resolved
undelete item in trash
http://www.howtogeek.com/228044/how-to-make-sure-your-mac-and-iphone’s-photos-sync-to-icloud/
research continuity
http://www.howtogeek.com/228044/how-to-make-sure-your-mac-and-iphone’s-photos-sync-to-icloud/
need all links to keyboard not working all links
photos greyed out
-Set up screen sharing
Customer will plug into Photos, and go to import. They then see some photos, but others have just a grey boxes.
-Advised a lot of the boxes are videos
-Confirmed if the videos are able to play on the iPhone
Customer mentioned they’re using an iPhone 6s Plus.
-Advised they might be Live Photos in this case
-Advised Yosemite might not support live photos
-Advised that we would want to update to Sierra and then try
Customer has not backed up in some time.
-Advised to backup to Time Machine
-Explained how to update to Mac OS Sierra
Provided Contact Information for customer to contact me directly
CP295 - Extension 91021139025
Zachary Negomir
7:00 a.m. - 4:00 p.m. Sydney time
Sunday/Saturday Off
-Gained agreement on customer reaching out if issues occur
get screens system pref of all mac os versions
http://www.macworld.com/article/3101345/macs/how-to-restore-deleted-files-in-os-x.html
https://support.apple.com/en-us/HT204655
Updating from iPhoto to Photos for macOS Starting with OS X Yosemite v10.10.3, your Mac includes the Photos app.When you install OS X Yosemite v10.10.3 or later, Photos is part of the update. In many cases, if you had a single iPhoto library in your Pictures folder, your entire library
How to add or disable Touch ID fingerprints, Apple Pay cards & view transaction history on MacBook Pro w screens
https://9toimp5mac.com/2016/11/16/how-to-setup-touch-id-fingerprint-apple-pay-cards-transaction-history-macbook-pro/
add to first time setup mac apple pay does have option to skip after create computer account
seems to have also skipped diagnostic and siri unless cx just did not mention it
imessage
http://apple.stackexchange.com/questions/222899/imessage-keeps-popping-up
https://discussions.apple.com/thread/6512440?start=0&tstart=0
need reset password screens recovery mode since magkakaiba
http://www.howtogeek.com/230468/how-to-mount-isos-and-other-disc-images-on-windows-mac-and-linux/
http://pondini.org/OSX/DU1.html 1. Format, Erase, or Reformat a Drive
compatibility with data that is displayed when going to icloud.com and using internet explorer
study startup items
https://www.apple.com/support/usbadapter-european/
Apple 5W European USB Power Adapter Exchange Program
https://portal.my-tss.com/knowledgebase/346/Mac-duplicate-emails-downloading.html
http://www.macworld.com/article/2046576/how-to-delete-duplicate-email-messages.html
http://osxdaily.com/2013/08/01/rebuild-mailbox-reindex-messages-mail-mac-os-x/
force mac mail to download only new mail
https://support.apple.com/en-us/HT202796 How to set up and use an external Mac startup disk
http://www.insanelymac.com/forum/topic/280756-guide-the-all-in-one-guide-to-vanilla-os-x-including-chameleon-dsdt-for-beginners-updated-for-yosemite/
need a more full step by step of partitioning guid
http://forums.macrumors.com/threads/edit-master-boot-record-partition-scheme-map.872009/
video is better
research mail client downloading emails again after restore from time machine backup
study calendar and calendar sharing contacts too
HT203521
other way to see downloads on dock when using chrome or safari
firefox downloads folder
safari downloads folder
study if possible install multiple versions of safari
multiple safari n chrome and firefox
http://apple.stackexchange.com/questions/45988/how-can-i-use-multiple-browser-versions-at-one-time
https://www.amazon.com/Plugable-Headphone-Microphone-Aluminum-Compatibility/dp/B00NMXY2MO
-customer wants to remove the Apple ID associated with the iPhone but doesn’t know the password, doesn’t have access the email address, can’t verify the security questions & the email no longer exist
-customer says the Apple ID was misspelled leaving out one “d”
-advised customer the Apple ID was never verified
-customer was able to verify the Apple ID in ICST & a reset link was sent
-advised reset link will come to ([email protected]) in exactly 24hrs & he’ll hav 24hrs to use it.
-advised to change the Apple ID to the email the want to use & make sure to verify
-advised I’d sent instructions on how to change Apple ID
study master password
computer encountered problem need to restart
first aid, diagnostic,
installing printer same windows some have option to set wireless after installing drivers or installer
http://www.theverge.com/2015/2/5/7982517/apple-photos-mac-iphoto-replacement-explainer-faq
http://www.theverge.com/2015/2/5/7982517/apple-photos-mac-iphoto-replacement-explainer-faq
if can still use phone double double check icst activaiton lock
need screens mac sierra install especially filevault
https://derflounder.wordpress.com/2014/10/25/new-filevault-2-enablement-option-in-yosemites-setup-assistant/
vg has why filevault is offerred
http://osxdaily.com/2016/09/26/clean-install-macos-sierra/
http://osxdaily.com/2016/10/12/reinstall-macos-sierra/
https://support.apple.com/en-us/HT202860 Change or reset the password of a macOS user account
itunes on ipad only shows purchased apps not free downloaded apps
click on more ...
http://www.macworld.co.uk/how-to/mac/how-set-up-new-mac-how-start-new-mac-set-up-user-accounts-more-3589654/
finished downloading then installation takes 12 minutes
ano ulit upgrade path
edit picture airport utility screens dhcp static ppoe mali yung arrow also add text for ctrl f
omnidisk how to use screens
first time setup get new screens dahil forced na ang two factor
first time setup mac forced din ang filevault get screens
The only time you get the Spinning globe from the Command+r keys is when there is NO built in recovery HD partition on a drive connected, internally or externally, to the system.
So it would seem you do not have a recovery HD partition on your internal drive.
You can use this to rebuild it but then that only get you the Lion Recovery HD.
where are sync photos in itunes google it
any form of exemption defer price tier 2
consumed battery past life of battery not covered under consumer law
pag single owner pop then us
pas company owned phone yung pop then enterprise
https://support.apple.com/en-us/HT205856
Delete photos on your iPhone, iPad, and iPod touch
has undelete 30 days to recover daw from recently deleted album
make easy on screen keyboard screencaps
http://osxdaily.com/2013/06/21/mac-virtual-keyboard-os-x/
https://support.apple.com/en-us/HT204156 About the screens you see when your Mac starts up
include prohibit symbol
logout weebly wix or login on only one screen
when editing click on
change pass wix
call para yung account mo ang
select
make facebook
question mark with update to el capitan
leave for jan to july and sched
check two factor entering passcode of other device instead of verification code
time machine to an external with existing data
need screens on how to change appleid from itunes or appleid website using phone
https://totitapon.wixsite.com/test
totiweebly2016 pasS
totiweebly pas
totiweebly
totisalvo1964
[email protected]
http://totitapon.wixsite.com/test
[email protected]
totiweebly2016
https://toticentrix.000webhostapp.com
www.000webhost.com
research cannot access some (not all) https websites
100122174705 serial c1mqq65kg940 computer
-clear safari history (make sure how to add to screens)
-auto login website-crashes page
-got cx to retype in the website again
-resolved
research
https://support.apple.com/en-us/HT204839
add to iOS "location of backup" 204215
https://support.apple.com/en-ph/ht204215
add to iOS full "backup to external" 201625
https://support.apple.com/en-ph/HT201625
- Windows Vista or later: \Users\username\Music\
- Windows XP: \Documents and Settings\username\My Documents\My Music\
https://www.omnigroup.com/more
https://www.imobie.com/support/delete-synced-photos-on-iphone-ipad-ipod.htm
Method 2. Delete iPhone Synced Photos by Syncing No Pictures
review iPhone backup extractor (paid)
what is camera roll
https://discussions.apple.com/thread/3030024?tstart=0Camera roll pics are backed up with the normal backup that itunes makes when syncing. These pics are not viewable and are not meant to be. They are a data backup for iphone.
The pics are not saved/synced to your computer. You should be importing them regularly as you would from any digital camera:
I had this problem until I followed your advise ktobah and downloaded iPhone backup extractor, problem solved!
You're a legend ktobah. Thank-you
http://support.apple.com/kb/HT4083
https://www.quora.com/How-can-I-remove-photos-synced-from-iTunes-library-in-iPhone (with pics)
this is with the applied that photos is partially updated to iCloud and some photos partially in iphoto
https://support.apple.com/en-us/HT201313 Keep your photos safely stored and up to date on all of your devices
Each time that you sync your iOS device with iTunes, the photos and videos on your iOS device update to match the albums on your computer. If you have photos on your iPhone, iPad, or iPod touch that aren't on your computer, follow these steps to import them.
https://support.apple.com/en-us/HT201302 Import photos and videos from your iPhone, iPad, or iPod touch
customer has some pics in iPhoto some in iCloud and some in iPhone
https://support.apple.com/en-us/HT203787 = iMac (27-inch): AMD Radeon 6970M Video Card Replacement Program (past already and cx informed in store)
add to smc reset notesThe SMC is responsible for these and other low-level functions on Intel-based Mac computers:
Responding to presses of the power button
- Responding to the display lid opening and closing on Mac notebooks
- Battery management
- Thermal management
- SMS (Sudden Motion Sensor)
- Ambient light sensing
- Keyboard backlighting
- Status indicator light (SIL) management
- Battery status indicator lights
- Selecting an external (instead of internal) video source for some iMac displays
need the many ways to turn off file vault
for mail wix also really need new email
add keywords incoming, outgoing, smtp, server port ssl
add these websites
http://davemeehan.com/technology/how-to-reset-an-apple-wireless-bluetooth-keyboard-mouse-or-trackpad
http://osxdaily.com/2014/06/09/install-os-x-yosemite-on-external-drive/
vg add to screens
google "chang mac wifi to 5ghz
google "mtu 1453" fix for dropping wifi connections
http://osxdaily.com/2013/01/14/set-mtu-size-from-the-command-line-of-mac-os-x/
https://supportforums.cisco.com/discussion/9211546/why-mtu-size-1500
just info on why
https://support.apple.com/en-au/iphone/repair/service/pricing
has price cost battery and AirPods other damage n screen repair
https://support.apple.com/en-au/iphone/repair/screen-damage
https://support.microsoft.com/en-us/help/10762/windows-use-on-screen-keyboard
http://osxdaily.com/2013/06/21/mac-virtual-keyboard-os-x/
http://etc.usf.edu/techease/4all/input-devices/how-do-i-use-the-onscreen-keyboard-in-mac-os-x/
need how to do it for recovery mode or login screen
http://apple.stackexchange.com/questions/87349/how-do-i-get-into-boot-options-with-a-non-mac-keyboard
note that there is a specific port that word (different for every model)
https://support.apple.com/en-us/HT202038 Change your keyboard layout from the login window media useless since kailangan mag login bago i-setup
http://www.macstrategy.com/article.php?37
http://www.kenstone.net/fcp_homepage/partitioning_tiger.html
killall Finder
Your Terminal window should look like this:
http://www.macworld.co.uk/how-to/mac-software/how-show-hidden-files-in-mac-os-x-finder-funter-macos-sierra-3520878/
tlscentrix.weebly.com
need screen blank ilog for "take note" like enterprise or education which qualifies for onsite repair
maxicare
how to find out sched
The Apple Filing Protocol (AFP), formerly AppleTalk Filing Protocol, is a proprietary network protocol, and part of the Apple File Service (AFS), that offers file services for macOS and the classic Mac OS.
https://www.weebly.com/?path=free-trial&c=mkt_w_nwk:Affiliate_cat:NaturaInt_type:top10_camp:NI-INTL_ag:2-3_subid:sv_4-7vTMOdSRDu
add to full battery
https://support.apple.com/en-us/HT204054
HT207239
If the screen on your MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports) or MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports) is black after waking it from sleep
apple should set fixed policy if helping customer with installation of os is chargeable or not
add internet recovery connect via ethernet if wifi does not work
make nice spiel for taking to store and doing free software install or backup
add hardware test usb find out what hardware test does report
hardware test kailangan ba partition or rom ito
backup via wifi or ethernet investigate
pressing shift again and opening safari a SECOND TIME allow cx to open safari and
question sir jon about fusion drive how to format or erase partition is it different or is installation
signing out of calendar should it be part of signing out of appleid
usb internet stick not supported refer to third party
cannot connect to itunes server even if can surf check date time and location in settings general
need full steps to configure airport timecapsule
pag fusion drive at erase partition ang gagawin then tier 2
issue where new macbook cannot click when doing 3 finger swipe
two issues. Issue 1 is CX is not able to click on anything and finger swipe is not working. Issue 2 is EHD with TM backups constantly causing system to crash. Work around for both issues is to restart machine constantly.
Guided CX to recovery mode. Filevault is enabled. Got CX to enter Filevault password and mount disk. Running first aid on macintosh HD — issue 1 is resolved. (trackpad gestures not working, problem accessing desktops)
mail setup try quit and restart mail app
ambient light sensor turns monitor to yellow
http://osxdaily.com/2010/05/22/where-is-the-ambient-light-sensor-on-a-macbook-pro/ location is near the camera on macbook
Bluetooth pairing to car does not turn off how to turn off
Apple ID signing in when changing
Removing two factor insist on strong password then a rescue email (EXTRA)
https://totitapon.wixsite.com/test
[email protected]
totiweebly
add to iOS notes price of battery (keyword cost battery)
https://support.apple.com/en-au/iphone/repair/service/pricing
Need to add battery diagnostic phone has to be on the diagnostic screen
http://www.idownloadblog.com/2015/10/23/add-remove-trusted-devices-apple-id-two-factor-authentication/
Set up your devices to use two-factor authenticationHT205520 my notes to add Mac as trusted device must sign in 2fa applied on Mac then when
Set up your devicesTo trust a device, simply make sure that your iPhone, iPad, or iPod touch has iOS 9 or later and that your Mac has OS X El Capitan 10.11 or later. Then sign in to iCloud from your device Settings or System Preferences.
If you're already signed in to iCloud, tap or click your name to access your Apple ID account details. Enter your Apple ID password, then enter the six-digit verification code you get on your devices that are already trusted. Once you successfully sign in, your device is trusted.
http://www.macrumors.com/how-to/digitally-sign-a-pdf-using-preview-on-mac/
HT203565 if you see duplicate contacts after setting up iCloud Contacts
research target disk mode on disk with firmware lock
These computers are protected by the firmware password. This prevents you from booting up into Single User Mode, Verbose Mode, Safe Mode, Target Disk mode, and boot off of an external hard drive or network. There is a very simple
iCloud does not backup music ripped from cd
also test music added to library how to transfer to iphone en masse and selections and via a sync folder
photo sync folder WINDOWS should only contain photos (NOTHING ELSE) NEED SCREENS
ask again what to do if cannot download el capitan
study image capture
ALSO GET SCREENS FOR APPS LOUDSPEAKER WHEN THEY ONLY SEE THE PHONE NUMBER DIALING AND THE LOUDSPEAKER SCREENS HOW TO GET BACK TO HOME SCREEN
https://discussions.apple.com/thread/6787725?tstart=0
http://www.wikihow.com/Use-the-iPhone-Speakerphone
locate.apple.com cx need to enter applied
HT207104 Start up your MacBook Pro by opening it or plugging it in HT207256 Connect with Thunderbolt 3 on your new MacBook Pro
need screens 2fa on phone "did not get verification code" option to get call
time machine can do backups to 2 or 3 hd since 10.8 in preferences
add activate flash on your screens
http://osxdaily.com/2013/12/18/enable-flash-plugin-specific-websites-safari-mac/
erase process for returned macbook pro in rundle place
if you have order number or already made payment status of order call post sales cp513
apple.com/au/retail = workshops
previous 100113712032
reference photo book 2 100116688368
add to how to erase
https://support.apple.com/en-ph/HT201441
add screens on resetting password via security questions on iphone or ipad seems to be different than what you see on computer
<
![Picture](/uploads/9/8/5/2/98521788/7-erase-then-remove-to-remove-appleid_orig.jpg)