If your Apple ID is locked or disabled
If your Apple ID is locked for security reasons, you might see one of these alerts:
If you use two-step verification, you need to use your recovery key and a trusted device. And if you use two-factor authentication, you need a trusted device or trusted phone number to unlock your Apple ID.
If you see a message that is different from the alerts above and you can't reset your password, contact us for help.
Learn moreAfter you change your password, you might need to update it in your iCloud settings and in any Apple services that you sign in to with your Apple ID. Learn more about Apple ID and where you can use it.
See if the customer's account is in DSLockout:
If the account remains in DSLockout after the customer resets their password with My Apple ID, an escalation to Apple ID SSE is required. Tier 2 Advisors can send an Apple ID RTA using iLog after classifying the case as:
If the customer is only getting an "Account Disabled" message when they try to buy from the iTunes & App Stores or when they try to update an app, and the Apple ID doesn't show as being in DSLockout, then the customer's iTunes Store account is most likely disabled. Contact iTunes Store Customer Support to fix this issue.
If the customer receives a message saying “Transaction Declined,” contact iTunes Store Customer Support to resolve the issue.
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If your Apple ID is locked for security reasons, you might see one of these alerts:
- “This Apple ID has been disabled for security reasons”
- "You can't sign in because your account was disabled for security reasons"
- "This Apple ID has been locked for security reasons"
If you use two-step verification, you need to use your recovery key and a trusted device. And if you use two-factor authentication, you need a trusted device or trusted phone number to unlock your Apple ID.
If you see a message that is different from the alerts above and you can't reset your password, contact us for help.
Learn moreAfter you change your password, you might need to update it in your iCloud settings and in any Apple services that you sign in to with your Apple ID. Learn more about Apple ID and where you can use it.
See if the customer's account is in DSLockout:
- Find the account in the iCloud Support App.
- Confirm that "Yes" appears in the DSLockout field, indicating that the account is locked.
If the account remains in DSLockout after the customer resets their password with My Apple ID, an escalation to Apple ID SSE is required. Tier 2 Advisors can send an Apple ID RTA using iLog after classifying the case as:
- Affected Product: Apple ID
- Component: Blocked or Disabled for Security Reasons
- Issue: Apple ID Disabled for Security Reasons
If the customer is only getting an "Account Disabled" message when they try to buy from the iTunes & App Stores or when they try to update an app, and the Apple ID doesn't show as being in DSLockout, then the customer's iTunes Store account is most likely disabled. Contact iTunes Store Customer Support to fix this issue.
If the customer receives a message saying “Transaction Declined,” contact iTunes Store Customer Support to resolve the issue.
need transfer to itunes transfer to iphone from itunes transfer ripped cd to iphone to icloud, transfer tv shows to iphone to icloud,
https://support.apple.com/en-ph/ht204247
Manage your iCloud storage (need screen)
Select which iOS apps to back up
Many apps automatically back up to iCloud after you install them. You can change which apps back up to iCloud and remove existing backups from your storage.
Use these steps on your iPhone, iPad, or iPod touch:
Tap Settings > iCloud.
If you're using iOS 8 or later, tap Storage > Manage Storage.
If you're using an earlier version of iOS, tap Storage & Backup > Manage Storage.
Tap the name of your iOS device.
Under Backup Options, turn off any apps that you don't want to back up. When you're asked to confirm, choose Turn Off & Delete to turn off Backup for that app and remove all of its data from iCloud.
ibooks included here (data of apps that is backed up)
https://support.apple.com/en-ph/HT204136
iTunes backups
From your Mac or PC, you can make a backup of your device in iTunes. Syncing your device with your computer isn't the same as making a backup. An iTunes backup includes nearly all of your device's data and settings. An iTunes backup doesn't include:
Content from the iTunes and App Stores, or PDFs downloaded directly to iBooks (You can back up this content using Transfer Purchases in iTunes.)
https://support.apple.com/en-ph/HT201267
(From the menu bar at the top of your computer screen or at the top of the iTunes window, choose File > Devices > Transfer Purchases from "[device name]".)
Content synced from iTunes, like imported MP3s or CDs, videos, books, and photos
Photos already stored in the cloud, like My Photo Stream, and iCloud Photo Library
Touch ID settings
Apple Pay information and settings
Activity, Health, and Keychain data (To back up this content, you'll need to use Encrypted Backup in iTunes.)
when connecting phone to itunes on comp for first time
and your get option to setup as new OR restore from backup
select set up as new (for phone with content the contents will not be erased)
first time a phone connects to computer select set up as new
https://discussions.apple.com/thread/4094634?tstart=0
Supposedly, clicking on "Set up as new phone" will only ask me to change the phone's name and not actually delete the content.
where are sync photos in itunes google it