![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ers_sop_setting_up_iphone_repairs_in_ilog.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
cp1244_sop_iphone_service_strategy.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
cp1288_sop_running_diagnostics_for_apple_products.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht203977_how_to_back_up_your_iphone_ipad_and_ipod_touch.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204136_about_backups_for_ios_devices.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204518_back_up_your_apple_watch.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht203516_if_icloud_backup_couldn’t_be_completed_or_you_can’t_restore.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204055_archive_or_make_copies_of_your_icloud_data.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ph11835_reminders.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204215_locate_backups_of_your_iphone_ipad_and_ipod_touch.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204174_web_only_access_to_icloud.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204247_manage_your_icloud_storage.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht203033_about_privacy_and_location_services_in_ios_8_and_later.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht207092_turn_location_services_and_gps_on_or_off_on_your_iphone_ipad_or_ipod_touch.doc |
----------
https://support.apple.com/en-ph/HT201238
iCloud storage plans and pricingby cou
------
song
now im free free falling
she's a good girl
-------
add to wix icloud screen on iphone
--------
nawawala yung express replacement cp582 hi light prices etc
--------
how does iphoto library show up in time machine? sabi showing dates daw like masters
--------
NEED NEW WEBSITE LIKE WEEBLY FOR TIER 2
tier 2 techniques
gusto palit phone and upgrad then trade in phone for upgrade cs code for diag or anything you can cs code
service for a damaged screen, offer mail-in repair as the first option, where available. Advise customers who have AC+ that mail-in and carry-in service have lower fees than
https://www.apple.com/support/iphone/repair/screen-damage/
http://support.apple.com/kb/CP582
http://support.apple.com/kb/CP178
https://support.apple.com/iphone/repair/service
need the configuring website approved loan was the case
buy https://www.apple.com/mac/
------
em984 apple pay japan: suica balance not updated on apple watch after customer adds money
research: what is suica, research service mode
suica card shows incorrect balance
workaround
1. double click the side button on the apple watch
2. swipe until you get to the suica card that has the incorrect balance
3. press firmly on the screen
4. tap service mode to turn it on
5. turn off service mode. you can do this by waiting 60 sec. or by pressing one of the buttons on the apple watch.
-----
need an emerging issue in weebly
-----
yung ers sa taas cp582
HT204904 meron internet requirements for INTERNET RECOVERY MERON din filevault delete partition
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht201444_if_you_see_error_9__4005__4013_or_4014_when_you_restore_your_ios_device.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
if_you_forgot_the_passcode_for_your_iphone.doc |
study connect to itunes for passcode lock select restore
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht201412_if_your_iphone_ipad_or_ipod_touch_won.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
cp1422_sop_validating_a_proof_of_purchase_related_to_find_my_iphone_activation_lock.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204568_unpair_your_apple_watch_and_iphone.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht202039_view_change_or_cancel_your_subscriptions.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht201415_if_your_iphone_or_ipad_shows_no_service_or_searching.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht202061_create_a_netboot_netinstall_or_netrestore_image_that_supports_multiple_mac_models.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht201205_if_you_cant_connect_a_bluetooth_accessory_to_your_iphone_ipad_or_ipod_touch_.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204904_how_to_reinstall_macos.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
sp744_iphone_7_plus__technical_specifications.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
sp722_public_art_w_links_to_other_phones_iphone_6s_plus__technical_specifications.doc |
![](http://www.weebly.com/weebly/images/file_icons/pdf.png)
airport_utility_6.0_clickables_beta_copy.pdf |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
cp1292_sop_ios_classifications_for_ilog.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
cp1558_sop_macos_classifications_for_ilog.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
cp1462_sop_itunes_store_classifications_for_ilog.doc |
need reset password via terminal
http://www.livingly.com/The+Most+Popular+Christmas+Toy+from+the+Year+You+Were+Born/articles
------
you can check the total number of pictures and vids on the copied file
----------
https://www.tekrevue.com/tip/switch-command-control-keys-mac-modifiers/
----------
-------
icloud photo library when turned on on new phone will upload photos on the new phone first then download from icloud to new phone
----
https://www.tekrevue.com/tip/extract-text-pdf-mac/
--------
itunes encourages to call itunes first for unauthorized charges coz if call bank then bank might freeze credit card or a charge back which disables the appleid
account recovery stop subscriptions apple music and icloud storage
account recovery stop payment to telstra stay connected program
account recovery non working phone cannot setup appointment since the phone is activation lock
account recovery disassociate apple id pop only good if more than 1 trusted device.
to verify cx knows password
bn3203 the confirmation email that a customer receives after account recovery with 2fa NOW INCLUDES THE ACCOUNT RECOVERY COMPLETION DATE.
research ipad cannot be updated you will need to restore it to factory settings
http://www.iphoneincanada.ca/news/ios-10-recovery-mode-fix/
---------
--------
https://support.apple.com/en-ph/HT202038
Change your keyboard layout from the login window
https://support.apple.com/en-ph/HT202036
If there’s more than one user account on your MacIf there's more than one user account on your Mac, or you want to change only the language at the login screen, use these steps:
- Log in as an admin user.
- Open Terminal from the Utilities folder.
- Type or paste this command in Terminal:
sudo languagesetup - Press Return.
- When prompted for a password, enter an administrator account password and press Return.
- A list of available languages is displayed. Type the number that appears next to the language you want to use, then press Return.
- Quit Terminal.
https://support.microsoft.com/en-us/help/970299/keyboard-mappings-using-a-pc-keyboard-on-a-macintosh
Keyboard mappings using a PC keyboard on a Macintosh
---------
https://support.apple.com/en-ph/HT201436
Set up Visual Voicemail on your iPhone
https://community.giffgaff.com/t5/Help-Support/First-call-to-my-iPhone-line-appears-disconnected-or-goes-to/td-p/14127675
https://community.giffgaff.com/t5/Help-Support/iPhone-5-first-call-always-goes-to-voicemail-second-call-few/td-p/11608591
https://www.iphonelife.com/blog/30704/how-leave-family-sharing
https://support.apple.com/en-us/HT204283
Download iCloud for Windows
------------
also if it takes a long time to delete photo library it means it is open in other applications close finder and itunes and any other app that could access photo library
also
http://osxdaily.com/2014/05/07/make-copy-of-ios-backup-files/
how to copy iphone backup using itunes easier
https://apple.stackexchange.com/questions/211961/how-do-i-move-my-iphone-backup-from-one-machine-to-another
Find device backups in ~/Library/Application Support/MobileSync/Backup/
To locate a specific backup:
- Go to iTunes > Preferences.
- Click Devices.
- Control-click the backup you want and select Show in Finder.
How to back up your devices using iCloud or iTunes
https://support.apple.com/en-us/HT203977
https://discussions.apple.com/thread/4214342?start=0&tstart=0
This Apple doc provides the location of your iPhone backup -> iTunes: About iOS backups
Where iTunes backups are stored on your computerThe folder where your backup data are stored varies depending on the computer's operating system. Make sure the backup folder is included in your periodic data-backup routine.
iTunes places the backup files in the following places:
- Mac: ~/Library/Application Support/MobileSync/Backup/
- Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Note: To quickly access the Application Data folder, click Start, and choose Run. Type %appdata% and click OK. - Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
Note: To quickly access the AppData folder, click Start. In the search bar, type %appdata% and press the Return key.
For more info about moving your music to the new computer, see this -> iTunes: How to move your music to a new computer
Also, you'll have to move your photos over manually, iTunes has to do the one-way street syncing of potentially coyprighted data. It does allow you to transfer iTunes Store purchases that haven't been moved to your new computer though.
http://osxdaily.com/2016/03/04/backup-iphone-to-external-hard-drive-mac/
uses terminal vgvg
http://osxdaily.com/2012/02/07/iphone-not-in-itunes-easy-fix/
hide on sidebar
What's the Difference between the free version and paid version of iTunes Backup Extractor?
A: You can extract and recover notes, reminder, calendar, safari bookmarks with iTunes Backup Extractor for free. When it comes to recovering contacts, photos, videos, messages, etc. you'll have to pay for $29.95
--------
------
--------
ipv6 link local
https://superuser.com/questions/244395/what-are-the-differences-between-the-ipv6-options-in-airport-utility
- Link-local only: Only create a link-local fe80::/64 address via StateLess Address AutoConfiguration (SLAAC). Link-local addresses are not publicly routable. This is the IPv6 equivalent of IPv4's 169.254/16 link-local addresses. The base station will be reachable via IPv6 only from other devices on the data-link networks (wired and wireless Ethernet) directly connected to the base station. It will not act as an IPv6 router or gateway for any other devices. This is the closest you can get to "IPv6 Off" on an AirPort base station, because the AirPort Utility relies on IPv6 link-local as a last resort for connecting to a local base station even if there is an IPv4 subnet mismatch (IPv6 link-local was engineered with a concept of interface-scoped link-local addresses so that it can be active on all interfaces of all devices at all times and never suffer from subnet mismatches and other connectivity problems that IPv4, even IPv4 link-local, suffered from).
Use this option if you don't want your base station to be reachable from the IPv6 Internet. - Host: The base station will expect to find an IPv6 router on the network, advertising an IPv6 prefix. The base station will use the advertised prefix (and other information in the router advertisement multicast packets) and use SLAAC to create a publicly routable IPv6 address for the base station. The base station will be reachable via IPv6 over the Internet, but it will not act as an IPv6 router or gateway for any other devices on the network.
Use this option if you already have an IPv6 router on your network, and you want your base station to be reachable from the IPv6 Internet. - Router: The base station will expect to have native IPv6 service out its WAN port, and will act as an IPv6 router for devices out its LAN/WLAN ports. (Note: This mode is only in the late-2009 and newer revisions of the AirPort Extreme and Time Capsule)
- Manual: The base station will use the (typically publicly-routable) IPv6 static configuration information you give it, to act as an IPv6 router for devices connected via LAN/WLAN (LAN and WLAN are bridged together at the link layer, so they're a single network). The LAN/WLAN-side IPv6 prefix is determined from the IPv6 LAN address you give it, and the prefix length is fixed to /64 (/64 is the minimum prefix length allowed on a single LAN).
Use this option if your upstream network provides native IPv6 connectivity, and they have given you a public routable IPv6 prefix to use on your LAN/WLAN. - Automatic: The base station will attempt to use DHCPv6 Prefix Delegation (RFC 3633) to request that an upstream DHCPv6-PD server delegate a publicly routable IPv6 prefix to it. It will take the prefix it is delegated and act as an IPv6 router for the devices on the LAN/WLAN side of the base station.
Use this option if your upstream network provides native IPv6 connectivity, and they have a DHCPv6-PD server set up to delegate a public routable IPv6 prefix for your base station to use on your LAN/WLAN.
- Manual: The base station will use the (typically publicly-routable) IPv6 static configuration information you give it, to act as an IPv6 router for devices connected via LAN/WLAN (LAN and WLAN are bridged together at the link layer, so they're a single network). The LAN/WLAN-side IPv6 prefix is determined from the IPv6 LAN address you give it, and the prefix length is fixed to /64 (/64 is the minimum prefix length allowed on a single LAN).
- Tunnel: The base station will expect to establish a connection to the IPv6 Internet via an IPv6-in-IPv4 tunnel out the WAN port, and will act as an IPv6 router for its LAN/WLAN-side clients.
- Manual: The base station will take the information you give it and try to establish a generic tunnel interface (GIF) IPv6-in-IPv4 tunnel to the tunnel broker/server you specify. It will determine the LAN/WLAN-side prefix from the LAN IPv6 address you give it, and will advertise a /64 prefix on the LAN/WLAN side. It will act as an IPv6 router for any LAN/WLAN-side clients.
Use this option if you don't have native IPv6 service, and if you're connecting to Hurricane Electric's IPv6 tunnel broker at tunnelbroker.net, or SixXS, or similar for manually tunneled IPv6 service. - Automatic: The base station will use 6to4 to automatically create an IPv6-in-IPv4 tunnel to whatever 6to4 gateway it is able to reach via the 6to4 anycast address. The base station will advertise the appropriate 6to4 prefix to its LAN/WLAN-side clients, and act as an IPv6 router for them.
Use this option as a last resort for IPv6 Internet connectivity, I suppose. It's for when you don't get native IPv6 service on your upstream network, and you don't want the hassle and learning curve of setting up a tunnel broker account and a manually-configured tunnel. It'll probably work unless your ISP or network administrator has blocked 6to4 tunnels.
- Manual: The base station will take the information you give it and try to establish a generic tunnel interface (GIF) IPv6-in-IPv4 tunnel to the tunnel broker/server you specify. It will determine the LAN/WLAN-side prefix from the LAN IPv6 address you give it, and will advertise a /64 prefix on the LAN/WLAN side. It will act as an IPv6 router for any LAN/WLAN-side clients.
https://www.macissues.com/2014/10/31/fix-or-help-stem-wi-fi-connectivity-problems-in-os-x/
http://tidbits.com/article/13059
http://www.dslreports.com/forum/r26686287-IPv6-Modes
http://www.cisco.com/c/en/us/support/docs/ip/ip-version-6-ipv6/113328-ipv6-lla.html
--------
https://support.apple.com/en-gb/HT207213
Use mailboxes to organize emails on your iPhone, iPad, and iPod touch
------
REINSTALL applications built in
https://support.apple.com/kb/PH18868?locale=en_US
OS X Yosemite: Reinstall apps that came with your MacTo reinstall iTunes, download it from the Apple Downloads website.
To reinstall Pages, Numbers, Keynote, iMovie, or GarageBand, use the Mac App Store.
https://support.apple.com/kb/PH25608?locale=en_US&viewlocale=en_US
macOS Sierra: Reinstall apps that came with your Mac
itunes cannot play video
https://discussions.apple.com/thread/5009697?tstart=0
has many links
My computer will play itunes songs, but not videos purchased through itunes. The screen just goes black. What to do
https://support.apple.com/en-us/HT203375
About downloading HD video from the iTunes Storehttps://support.apple.com/en-us/HT203180
If you can‘t play videos from iTunes on your iPhone, iPad, iPod, or Apple TV
https://www.cultofmac.com/90060/how-to-completely-uninstall-software-under-mac-os-x-macrx/
Preferences and Application Support Files (has pics)
There are two locations on your hard drive, both named Library, where programs store their preferences and supporting files. Kernel Extensions and Hidden Files
If you’ve deleted everything from the Applications and Library folders and some vestiges of old software still remain, you may be dealing with a kernel extension or hidden file.
Software that uses background processing – anti-virus and security programs, printers, device sync software – often install one or more kernel extensions. If your old installation of Symantec Utilities keeps telling you it’s out of date six years after you’ve deleted the program, chances are there’s still an old kernel extension loading up.
Warning: kernel extensions are necessary for correct operation of your system. Do not move or delete any items unless you have the ability to redo changes made by booting from a second Macintosh or drive and restoring changes made to the first hard drive.
Kernel extensions are located in /System/Library/Extensions and end with the extension .kext. Again you are looking for items with the name of the program or vendor in the name. For example, with old copies of troublesome Symantec software you might find SymEvent.kext and SymOSXKernelUtilities.kext lurking on your system.
hidden files are items whose name starts with a period (.) They don’t display in the Finder by default.
-------
beta ios beta
Some Customers who have installed the iOS 11 beta software may experience difficulties in downgrading back to iOS 10. In such cases please refer Customers to the following links:
- For general Apple Beta Software Program information:
https://beta.apple.com/sp/betaprogram/iosimagerestore
- For instructions on Restoring Shipping Software (iOS):
https://beta.apple.com/sp/betaprogram/restore#ios
HT203282 About iOS beta software
- Additional useful resource: CP1447 - SOP: Beta Software Scope of Support
Please do not refer Customers to AppleCare Partner Relations for technical support for beta software, as they are a non-technical administrative group. Beta software is supported by the group that supports the product on which the software is installed, as described in CP1447.
-------
test app generated password 2 factor
for forgot appleid password on mail
-----
-------
HT201089
Request and make purchases with Ask to Buy
------
selection circle for ihave read and agree
----
you can use manage storage on iphone to delete icloud backup made by other devices to free up space on icloud
------
is1784
is1779 - Cannot edit payment information due to error "There was a problem validating the information you provided" tier 2
em967 - iphone 6s iphone 6s plus iphone se intermittent no audio on calls
support article ht203800 (if you can’t hear a person on a call or voicemail or if the sound isn’t clear on your iphone.)
support article ht203792 get help with the microphones on your iphone ipad and ipod touch.
------even if no itunes or apple id and the report is credit card information stolen then itunes tier 2
-----------
time machine create new sparse bundle for every new machine, time machine can be turned off after a successful backup.
----
add same w
------
post sales
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https://www.imore.com/apple-music
what is apple music
In non-marketing lingo, Apple Music is built around two major components: iCloud Music Library, which combines your purchased music library and ripped tracks in one place; and the Apple Music streaming catalog, where you can find more than 10 million tracks from artists around the world.
These two parts live side by side in the Music app: You can keep each separate by only streaming the Apple Music catalog, or you can add streaming songs to your offline Music library, where they can be mixed into playlists (offline or publicly shareable) or shuffled amongst the rest of your music.
-------
best way can restore old backup without signing in apple id on the initial setup screens (the one with hello)sim required when you do erase from general > reset > erase content settings
to avoid the asking for sim card portion do the
-----
---
get information > open with > set default application to open files rtf etc.
--------
proof of purchase if it mentions company on name on receipt it goes to enterprise
if person name is on receipt then normal activation lock
--------------
note maybe gather there is no error message on reset password using apple id if the apple id is ds lockout it just keeps spinning
--------
airport time capsule
https://discussions.apple.com/thread/4060327?start=0&tstart=0
https://apple.stackexchange.com/questions/70506/apple-time-capsule-will-not-start-up-light-stays-amber
https://www.ifixit.com/Answers/View/213723/My+apple+time+capsule+has+a+yellow+flashing+light
time capsule hd or tc itself failing
need definitive ts to eliminate other issues before i consider this
need to eliminate all causes of amber or flashing amber light
https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Unable-to-connect-Airport-Express-to-Technicolour-TG582n/td-p/34336Re: Unable to connect Airport Express to Technicolour TG582n
Options
03-03-2013 04:44 AM
Hello,
I figured it out and here is the solution:
1. Log into your router's setup page http://192.168.1.254/login.lp
- try username and password empty, or username admin and password empty or "password". Otherwise contact your broadband supplier to find out what it is. For Tesco broadband in the UK username is Administrator and password is your WIFI password
2. Go to the wifi network setup page at Home Network > WLAN
3. Click configure at top right
4. Change WPA-PSK Version to WPA2 (if it is set to WPA+WPA2)
5. Click apply
Now you can hopefully configure your Airport Express using the Airport Utility wizard. If you need to, reset it by holding a pen in the reset hole until it flashes and then the Utility should pick it up on its temporary wifi network or via ethernet.
I have looked into this for you and can suggest that you please try the following:
Disconnect the TG582n Gateway
- Disconnect the Airport Express
- Re-connect your TG582n Gateway and make sure its fully connected onto your BigPond ADSL service
- Then, re-connect Airport Express, and ensure that all the boot up sequence is successfully done
- Relaunch Airport utility
https://community.plus.net/t5/Fibre-Broadband/Using-airport-express-as-an-extender/td-p/1254404
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--------
apple id error screen
-------------
https://support.apple.com/en-us/HT202794
Get Apple apps on your iPhone, iPad, iPod touch, and Mackeynote, pages, imovie, numbers, garageband
--------
https://www.apple.com/retail/storelist/
every apple store in the world with store hours and directions
https://www.lifewire.com/back-up-ipod-music-to-mac-2260107
2302814723
Hlsmay2017!
-------
need summary express replacement and mail in
--------
is1779
Customers have been reporting that they are receiving the following error when attempting to save their payment information. If the customer attempts to edit the payment information through appleid.apple.com, the error says:
Payment information could not be updated. There was a problem validating the information provided.
If the customer attempts to save the payment information through the iTunes & App Stores, the error says:
Your request is temporarily unable to be processed. Please try again later.
classify the case with the following iLog classification:
Affected Product : Apple ID
Component : Edit/Manage Account
Issue : Edit/add personal info for Apple ID
Tier 1 advisors, please contact Tier 2 about these cases. Tier 2, please send an RTA about the error. Please turn on Escalation Mode (CP1481) on the Apple ID in question and include the following information in your RTA:
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---------
all the internet recovery screens
http://www.idownloadblog.com/2016/02/25/how-to-start-up-your-mac-in-internet-recovery-mode/
http://en.stealthsettings.com/cum-putem-reinstala-os-x-folosind-internet-recovery.html
-------
add research wix open window of site at specified zoom and specified size of window
test icloud photo library
turn off then erase photos from phone does it remain on icloud after turning on= no
------
add the other smc reset technique by os version
add the other hard reset technique in iphone sir krantz technique
add the other nvram reset technique by os version
------
https://news.ycombinator.com/item?id=12054778
keychain access hashed
-------
what happens when turning off icloud photo library then erase photo in icloud does it reflect back (on the device that took the photo) when icloud photo library is turned back on = no (the photos on the phone go back to icloud) verify 3 times
-------
bluetooth in sierra monitor screens
-------
airport express does not support wifi connection to 3rd party router only wired connection
previous airport ok but not new ones
------
applemusic
icloud
itunes
affected by bn3180 bbn3200
---------
https://www.cultofmac.com/48911/100-tips-19-what-are-smart-folders/
https://support.apple.com/kb/PH19078?locale=en_AM
http://www.makeuseof.com/tag/set-windows-smart-folders-saving-searches/
The first thing to bear in mind is that a smart folder is not actually a folder at all. It is a saved search.
http://www.addictivetips.com/windows-tips/smart-folders-for-windows-addictivetips-apps/
t’s a free application for Windows that lets you create folders via simple drag & drop of file(s) over another.
http://www.it-support.com.au/how-to-use-smart-folders-in-windows/2014/06/
-------
status of photo library upload download on iphone mac
macOS Sierra: Change the user picture
-----------
https://support.apple.com/en-us/HT205409
Check the status of your library in Photos for macOShttps://support.apple.com/en-us/HT204264
---Pause library uploads to iCloud
https://forums.macrumors.com/threads/icloud-photo-library-uploading-for-over-a-week.1810190/
You just have to ensure that the photos app is open so the uploading process can continue, otherwise, it will just time out after a while.
Also, if you had turned it off, you may need to wait for all your photos to delete themselves (about a month) before trying again.
------
https://support.apple.com/kb/PH25797?viewlocale=en_AM&locale=en_AM
--------
https://www.howtogeek.com/293476/how-to-install-and-use-macos-sierra-on-an-external-drive/
discusses compatible computer with sierra
100212127180 - customer wants to boot from external hd (new 2017 imac) with os installed from a different mac
http://www.online-tech-tips.com/mac-os-x/install-boot-and-run-mac-os-x-from-an-external-hard-drive/
--------
100226738949
Explained to cx that disabled means the incorrect password may have been entered too many times
- asked if cx had been receiving requests to allow a sign in at all as this may also cause it
- cx said he received loads
While on hold cx has reset the password
---------
100225890511
The customer should upgrade their Apple computers to El Capitan or later, and all iOS devices to iOS 9 or later and syncing will resume. If the customer needs to access iCloud notes on Windows, or on older unsupported macOS versions, they can do so via icloud.com.
import photos from iphone to mac
------
100221624528 no usef1,f2 etc keys on keyboard sys pref
https://discussions.apple.com/thread/3994285?tstart=0
I had this problem with the Matias One Keyboard (FK301MI) and solved it.
Plug in an Apple keyboard IN ADDITION TO your keyboard.
The check box for "Use all F1, F2, etc. keys as standard function keys" will reappear.
Check the box, unplug the Apple keyboard, and your keyboard will work just fine.
---------two factor ALWAYS CHECK WORK PHONES AND APPLE ID
always tell customer who use two factor to not use two factor on work phones unless they add more trusted devices
=====
100222630939 - price discrepancy with photo book photobook creation called post sales then pre-sales then itunes then tier 2
Referred https://www.apple.com/nz/macos/print-products/
Calculated the costs for the customer. Adv that based on the cost, cx must have purchased extra large hardcover and previously she must have purchased large.
As there is considerable price difference, adv cx that this is the reason for the increase.
Cx udnestaood.
Adv cx the method to change the format as well. Cx understood.
Sharing contact details as well.
------
properly label all ios phone screens in wix
ram add it
--------
The last time I had a greyed out encrypted backup it was because the customer had a Profile installed.
https://www.blackbagtech.com/blog/2016/11/18/troubleshooting-ios-10-devices-with-mobile-device-management-configurations/
---------
refurbished
--------
bluetooth update sierra wix
https://discussions.apple.com/thread/7675634?start=0&tstart=0
While good general advice, the reply from Ms. Samit does not specifically answer the question which centers on RSSI (signal strength meter). Here is the specific answer...
In MacOS Sierra 10.12.x, hold down the OPTION key and click the Bluetooth icon in your menubar. If you then mouse-over your mouse in that menu, for example, in the pop-out menu you will then see RSSI.
https://www.macissues.com/2014/05/22/troubleshooting-bluetooth-connections-in-os-x/
The RSSI is sort of utter rubbish. Bluetooth is a technology developed in Europe (Ericsson & Nokia) for mobile phones. It uses the 2.4GHz frequency – same as WLAN. BT use “frequency hopping” derived from DECT cordless handset. So the 2.4GHz does not have “channels” but unique RF frequencies. A “magic number” that is exchanged during set-up is used to calculate the next frequency, that will change all the time. The “sender” will listen to the “next” frequency before using it, and skip should it be used, so should a packet not arrive, the next will be used. Connected devices can thus communicate safely, it is possible to listen-in, but very difficult. The frequency hopping allows this to coexist with WLAN – as long as not all channels are taken. It also provides a warranted “Quality of Service” (unlike WLAN) which allows streaming transfer.
Since this is a standard technology with approved “profiles” – Apple cannot make their own, and the “empire cannot rule” – just adhere.
-------
contacts
https://apple.stackexchange.com/questions/55597/how-to-backup-iphone-contacts-no-icloud-itunes-or-outlook
https://apple.stackexchange.com/questions/31656/how-do-i-move-my-iphone-contacts-to-gmail
https://www.tekrevue.com/tip/share-contacts-mac/
multiple files getinfo
https://www.tekrevue.com/tip/get-info-multiple-files-mac/
digital signature
https://www.tekrevue.com/tip/sign-pdf-mail-mac/
windows create another user account
search by email attachment
https://www.macobserver.com/tmo/article/mavericks-search-by-mail-attachment-type
smart mailboxes from Mail Helphttps://help.apple.com/mail/mac/10.10/index.html?localePath=en.lproj#/mlhlp1190
spotlight quick re-index youtube it
ms office installer how to
https://software.berkeley.edu/ms-mac-install
https://www.tekrevue.com/tip/mail-filters-mac-sierra/
customization
https://www.tekrevue.com/tip/custom-folder-icons-mac/
https://www.tekrevue.com/tip/show-path-finder-title-bar/
----------
100214970022 - question about installer icon
Apple id is on 2Fa and does not recognise the download. Got cx to turn off 2DA. started the OS Sierra download then turned on 2FA again.
100212545722 - how to transfer 10,000 synced photos on an ipad by turning on icloud photo library
Customer wants to transfer photos form iPad to Mac
advised customer to import but its only imports cameral role phtoos
Customer has got 6000 more photos except cameral role
Not letting icloud phtos library tuned on
Advised to airdrop photos
Mac is old airdrop does not work either
Advised that we need to look for 3rd part app
-------
100225809760
-had the cust back up Mail folder to the desktop
-removed account and re-add - all good
-all emails on webmail are now showing up as well on Mac Mail
-cust claims that are still some emails that are not showing
-advised cust that Mac Mail is dependent on the account and its server
-advised that whats on the webmail is the same that will be downloaded to Mac Mail
-if missing emails are not showing on webmail as well, we cannot do anything to bring it back unless its restored from TM back up
-cust claims to have a back up but drive is not mounting
-advised to contact her provider if they can recover emails from the server
-thanked cust and ended the call
------
100217565466 - airport express wants wireless connection with 3rd party router (technicolor)
- using a Technicolor router
- brand new Airport Express
- wants to connect via wifi using it as an extender
- informed customer that not all 3rd party router supports that
- setup screen sharing
- tried to reconfigure the Airport
- option to extend is not an option but to join the network is
- tried to join
- resolved
https://support.apple.com/en-us/HT201621
AirPort Express: How to join an existing Wi-Fi network in client mode
https://discussions.apple.com/thread/3952672?start=0&tstart=0
Extend Wireless Network using a Telstra technicolor Gateway wireless Router to Airpot extreme but Airport will only except join not extend and I can not get a network on the Airpor Extreme ethernet ports but can ping Airport extreme from Technicolor Rout/
-----
100217602849 - mail freezes system because customer has email in outbox with 500mb attachment
- have cx go to ~/library>mail>V4 and remove outbox.mbox from folder and onto desktop
- have cx launch mail again, seems to be working fine
- cx machine took some time to load up when i first spoke to him
- have cx remove login items
-------
beta ios cannot restore old ios
do force recovery
------
100217565466 - airport express wants wireless connection with 3rd party router (technicolor)
- using a Technicolor router
- brand new Airport Express
- wants to connect via wifi using it as an extender
- informed customer that not all 3rd party router supports that
- setup screen sharing
- tried to reconfigure the Airport
- option to extend is not an option but to join the network is
- tried to join
- resolved
----
mail transfer
on my mac (local mailbox folder)
can export then import email
has the option to import mbox format
https://support.apple.com/kb/PH19174?locale=en_US
Mail (Yosemite): Import or export mailboxes
http://www.techhit.com/outlook/export_import_outlook_to_entourage_apple_mac_mail.html
http://blog.systoolsgroup.com/how-to-import-mbox-file-into-mac-mail.html
ARCHIVING
https://discussions.apple.com/thread/5297812?tstart=0
Archiving removes messages from the server and saves them to the device itself. Archiving = storing messages locally. It reduces the size of your mailbox on the host server in doing so.
nbar is incorrect.
If your account is IMAP, the Archive feature will save your messages to a folder named "Archive" on the IMAP server. I just ran a test, and saw a new "Archive" folder pop up server-side and in my logs.
If youre account is POP, those messages were already off the server (assuming you purge your messages, which is the norm with POP).
I will say that on one of my email services, the email server itself moves sent messages older than 2 weeks old to "Archive/Sent Items", so that browsing your regular sent items folder is snappier since it doesn't have to load up the thousands of messages you've sent in the last two decades. This folder automatically appears in Apple's "Archive" area.
https://www.lifewire.com/archive-button-os-x-mail-1172726
What Does the "Archive" Button Do in OS X Mail?
https://www.lifewire.com/os-x-mail-background-1165025
How to See What Mac OS X Mail is Doing in the Background
https://www.lifewire.com/move-mail-to-favorite-folders-os-x-1172761
https://www.lifewire.com/export-mail-to-files-os-x-1172755
https://www.lifewire.com/popular-mac-mail-add-ons-1172708
https://www.lifewire.com/outgoing-mail-filter-os-x-1172900
https://www.lifewire.com/os-x-message-summaries-1165018
https://www.lifewire.com/print-multiple-emails-os-x-1172767
https://www.lifewire.com/rss-news-feed-os-x-mail-1172890
https://www.lifewire.com/default-signature-os-x-mail-1172831
https://www.lifewire.com/block-sender-os-x-mail-1172785
https://www.lifewire.com/group-message-by-thread-os-x-1172791
https://www.lifewire.com/outgoing-mail-filter-os-x-1172900
------
transfer itunes media folder access via pressing option
-----
downgrade
http://www.techradar.com/how-to/phone-and-communications/mobile-phones/how-to-uninstall-ios-10-and-downgrade-to-ios-9-1328740
------
need 2 step screens
-------
https://www.lifewire.com/recover-itunes-after-hard-drive-crash-2000588
-----
https://www.lifewire.com/upgrade-a-laptop-hard-drive-without-losing-data-and-programs-2378113
--------
http://www.idownloadblog.com/2016/03/11/how-to-change-ios-icloud-profile-picture/
https://discussions.apple.com/thread/4212206?tstart=0
how do i change my apple id photo on my ipad3
-----
add to bootcamp the drivers
https://support.apple.com/en-us/HT204923
If you don‘t see some Mac features when using Windows on your Mac
----------
safari clear cache
http://osxdaily.com/2016/01/17/empty-cache-safari-mac-os-x/
https://kb.wisc.edu/page.php?id=45060
https://discussions.apple.com/thread/4448839?tstart=0
https://www.apple.com/au/today/
for workshops
click on area ex queensland brisbane
scroll down
https://www.apple.com/au/today/
for workshops
click on area ex queensland brisbane
scroll down
email not showing up only new email message but old is not
shows up on webmail and test user account connection doctor is ok
shows up on webmail and test user account connection doctor is ok
best way can restore old backup without signing in apple id on the initial setup screens (the one with hello)sim required when you do erase from general > reset > erase content settings
to avoid the asking for sim card portion do the
to avoid the asking for sim card portion do the
- photo workflow
- transfer and photo library
- apple id error screens
- duplicate appleid etc
100222127573 - customer tc problem solid amber after factory reset does not want to ts anymore
customer calling back
customer unable to get in touch with telstra
customer unable to time machine back up
explained issue is expected behaviour with double nat
advised that if set up without the second network there would be no issue with double nat
advised customer to contact modem manufacturer
advised I would look into other options from time capsule end
customer calling back
customer unable to get in touch with telstra
customer unable to time machine back up
explained issue is expected behaviour with double nat
advised that if set up without the second network there would be no issue with double nat
advised customer to contact modem manufacturer
advised I would look into other options from time capsule end
Calling customer back as per voicemail request
customer was able to access modem
guided customer to set up time capsule to create network
guided customer to set up guest network
guided customer to enable bridge mode on modem
disconnected internet again
referred to modem manufacturer
guided customer to set up Airport to extend main network
guided customer to set up guest network as per PH22800
Double Nat
guided customer to enable bridge mode on modem
now unable to get internet connection over modem
attempted to access settings via LAN
unable to access modem
referred to telstra
provided contact details and schedule
customer calling back
customer unable to get in touch with telstra
customer unable to time machine back up
explained issue is expected behaviour with double nat
advised that if set up without the second network there would be no issue with double nat
advised customer to contact modem manufacturer
advised I would look into other options from time capsule end
customer calling back
customer unable to get in touch with telstra
customer unable to time machine back up
explained issue is expected behaviour with double nat
advised that if set up without the second network there would be no issue with double nat
advised customer to contact modem manufacturer
advised I would look into other options from time capsule end
Calling customer back as per voicemail request
customer was able to access modem
guided customer to set up time capsule to create network
guided customer to set up guest network
guided customer to enable bridge mode on modem
disconnected internet again
referred to modem manufacturer
guided customer to set up Airport to extend main network
guided customer to set up guest network as per PH22800
Double Nat
guided customer to enable bridge mode on modem
now unable to get internet connection over modem
attempted to access settings via LAN
unable to access modem
referred to telstra
provided contact details and schedule
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht201372_create_a_bootable_installer_for_macos.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht202944_tcp_and_udp_ports_used_by_apple_software_products.doc |
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ht204913_advanced_steps_to_help_customers_connect_an_ios_device_with_a_bluetooth_car_kit.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht202570_use_maps_on_your_iphone_ipad_or_ipod_touch.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204242_use_maps_and_bluetooth_on_your_iphone_and_ipad.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204220_help_customers_use_a_specific_bluetooth_profile_on_their_iphone_ipad_or_ipod_touch.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht201205_if_you_can.doc |
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ht202809_use_airplay_to_stream_content_from_itunes_on_your_computer.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht201577_airport_express_frequently_asked_questions_faq.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht201155_airport_base_station_isp_provisioning_may_prevent_internet_connection_via_broadband.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht202211_airport_base_stations_about_airport_base_station_status_lights_led.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht202068_recommended_settings_for_wifi_routers_discuss_802.11_bgn_recomment.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht200008_identify_your_apple_tv_model.docx |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht202076_wi.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht202192_wi.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204617_airport_base_stations_setting_up_and_configuring_an_extended_wireless_network.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht201506_airport_joining_an_encrypted_wep_or_wpa_wi.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht201621_airport_express_how_to_join_an_existing_wi.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204371_airport_express.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ph22800_airport_utility_set_up_a_guest_network.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht203017_about_the_buttons_and_switches_on_your_iphone_ipad_or_ipod_touch.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204291_get_help_with_airplay_and_airplay_mirroring_on_your_iphone_ipad_or_ipod_touch.doc |
this error need to logout appleid then log back in on computer
https://apple.stackexchange.com/questions/194500/how-can-i-tell-if-my-time-machine-backup-is-encrypted
https://discussions.apple.com/thread/5089375?start=0&tstart=0
How can I tell if my Time Machine backups are encrypted?
http://osxdaily.com/2017/02/01/verify-time-machine-backups-mac/
http://osxdaily.com/2013/08/06/remove-item-from-time-machine-backups-mac-os-x/
http://osxdaily.com/2012/01/27/exclude-folders-from-time-machine-backups/
vgvg
http://osxdaily.com/2013/07/07/move-time-machine-backup-new-drive/
https://support.apple.com/kb/PH25539?locale=en_US&viewlocale=en_US
macOS Sierra: Choose a backup disk and set encryption options
https://support.apple.com/kb/PH25615?locale=en_US&viewlocale=en_US
macOS Sierra: Keep your Time Machine backup disk secure
https://www.macissues.com/2014/11/07/how-to-encrypt-your-time-machine-backups/
http://osxdaily.com/2012/09/26/encrypt-time-machine-backups-mac-os-x/
hindi raw encrypted backup
https://discussions.apple.com/thread/5089375?start=0&tstart=0
How can I tell if my Time Machine backups are encrypted?
http://osxdaily.com/2017/02/01/verify-time-machine-backups-mac/
http://osxdaily.com/2013/08/06/remove-item-from-time-machine-backups-mac-os-x/
http://osxdaily.com/2012/01/27/exclude-folders-from-time-machine-backups/
vgvg
http://osxdaily.com/2013/07/07/move-time-machine-backup-new-drive/
https://support.apple.com/kb/PH25539?locale=en_US&viewlocale=en_US
macOS Sierra: Choose a backup disk and set encryption options
https://support.apple.com/kb/PH25615?locale=en_US&viewlocale=en_US
macOS Sierra: Keep your Time Machine backup disk secure
https://www.macissues.com/2014/11/07/how-to-encrypt-your-time-machine-backups/
http://osxdaily.com/2012/09/26/encrypt-time-machine-backups-mac-os-x/
hindi raw encrypted backup
mail transfer
on my mac (local mailbox folder)
can export then import email
has the option to import mbox format
https://support.apple.com/kb/PH19174?locale=en_US
Mail (Yosemite): Import or export mailboxes
on my mac (local mailbox folder)
can export then import email
has the option to import mbox format
https://support.apple.com/kb/PH19174?locale=en_US
Mail (Yosemite): Import or export mailboxes
two step verification on device
icloud web only para lang daw sa computer hindi iphone result is verifying apple id ikot lang ng ikot
BELOW IS ISSUE BETWEEN ITUNES AND ANTI VIRUS
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht201413_resolve_issues_between_itunes_and_third.doc |
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ht204904_how_to_reinstall_macos.doc |
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ht202053_macbook_pro_how_to_determine_which_graphics_processor_is_in_use.doc |
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ht204319_macos_versions_and_builds_included_with_mac_computers.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
get_help_with_video_issues_on_external_displays_connected_to_your_mac.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht203549_icloud_isolating_icloud_issues.doc |
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ht203528_get_help_using_icloud_mail.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht206622_if_a_customer_doesnt_know_their_apple_id_to_remove_activation_lock.doc |
you can delete other iphone backup on manage storage
time capsule backup hindi naka power on ito yung message lumalabas sa finder
https://discussions.apple.com/thread/5418367?tstart=0
Itunes 11.1.1 Errors occurred during installation...
Itunes 11.1.1 Errors occurred during installation...
look at an email link
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht202649_if_you_cant_sign_in_with_two_step_verification_using_your_apple_id .doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204152_two_step_verification_for_apple_id.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204397_using_app_specific_passwords.doc |
remember for mail sometimes keychain access enters the wrong password so remove the entry
add airdrop how to mac and add
airdrop troubleshoot and airdrop requirements
https://support.apple.com/en-us/HT203106
Tips for sending itemsIf you don't see the recipient in the AirDrop window or sheet:
AirDrop system requirementsTo send items to an iPhone, iPad, or iPod touch, or to receive items from those devices, you need a 2012 or later Mac model with OS X Yosemite or later, excluding the Mac Pro (Mid 2012).
To send items to another Mac, you need:
Published Date: Mar 1, 2017
http://www.idownloadblog.com/2015/06/23/how-to-mac-compatible-airdrop/
with how to check via system information
How to tell if your Mac supports AirDrop, a device-to-device wireless file transfer feature
http://osxdaily.com/2011/11/14/how-to-use-airdrop-in-mac-os-x/
http://osxdaily.com/2011/09/16/enable-airdrop-ethernet-and-unsupported-macs/
try peer to peer file sharing website like the one on my windows
http://osxdaily.com/2015/11/30/enable-airdrop-new-mac-to-old-mac-support/
add to password problems caches
airdrop troubleshoot and airdrop requirements
https://support.apple.com/en-us/HT203106
Tips for sending itemsIf you don't see the recipient in the AirDrop window or sheet:
- Make sure that both devices have AirDrop turned on and are within 30 feet (9 meters) of each other.
- If you're sending to an iPhone, iPad, or iPod touch:
- Your Mac needs to be a 2012 or newer model with OS X Yosemite or later.
- The iOS device must be using iOS 7 or later and have Personal Hotspot turned off in Settings > Cellular.
- If you're sending to a Mac:
- If the receiving Mac is using OS X Mavericks, Mountain Lion, or Lion, it needs to have an AirDrop window open: choose Go > AirDrop from the menu bar in the Finder.
- If the receiving Mac is a 2012 or older model, click “Don't see who you're looking for?” in the AirDrop window or sharing sheet of the sending Mac. Then click “Search for an Older Mac.”
- Find out if the Mac has “Block all incoming connections” turned on in Security & Privacy preferences. A Mac won't receive items using AirDrop if this setting is turned on.
- If AirDrop on the receiving device is set up to receive items from contacts only, make sure that both devices are signed in to iCloud. Also make sure that the email address or phone number associated with your Apple ID is in the Contacts app of the receiving device.
AirDrop system requirementsTo send items to an iPhone, iPad, or iPod touch, or to receive items from those devices, you need a 2012 or later Mac model with OS X Yosemite or later, excluding the Mac Pro (Mid 2012).
To send items to another Mac, you need:
- MacBook Pro (Late 2008) or later, excluding the MacBook Pro (17-inch, Late 2008)
- MacBook Air (Late 2010) or later
- MacBook (Late 2008) or later, excluding the white MacBook (Late 2008)
- iMac (Early 2009) or later
- Mac Mini (Mid 2010) or later
- Mac Pro (Early 2009 with AirPort Extreme card, or Mid 2010)
Published Date: Mar 1, 2017
http://www.idownloadblog.com/2015/06/23/how-to-mac-compatible-airdrop/
with how to check via system information
How to tell if your Mac supports AirDrop, a device-to-device wireless file transfer feature
http://osxdaily.com/2011/11/14/how-to-use-airdrop-in-mac-os-x/
http://osxdaily.com/2011/09/16/enable-airdrop-ethernet-and-unsupported-macs/
try peer to peer file sharing website like the one on my windows
http://osxdaily.com/2015/11/30/enable-airdrop-new-mac-to-old-mac-support/
add to password problems caches
------
problem cannot connect 4k display to new imac usb-c
https://apple.stackexchange.com/questions/176135/how-to-connect-a-usb-c-based-macbook-to-a-thunderbolt-display
this is the answer maybe
https://support.apple.com/en-us/HT201177Get help with video issues on external displays connected to your Machttps://support.apple.com/en-us/HT207447Use the LG UltraFine 4K Display with your Machttps://9to5mac.com/2016/11/17/macbook-pro-external-display-requirements-4k-5k-adapters/
http://appleinsider.com/articles/16/11/17/how-to-connect-4k-monitors-to-your-mac-even-on-some-older-models-without-official-support
https://support.apple.com/en-us/HT206587Using 4K displays, 5K displays, and Ultra HD TVs with your Machttps://support.apple.com/en-ca/HT204360Using USB-C and Thunderbolt 3 (USB-C) ports and adapters on your Mac notebookUSB-C Digital AV Multiport Adapter
The USB-C Digital AV Multiport Adapter allows you to simultaneously:
problem cannot connect 4k display to new imac usb-c
https://apple.stackexchange.com/questions/176135/how-to-connect-a-usb-c-based-macbook-to-a-thunderbolt-display
this is the answer maybe
https://support.apple.com/en-us/HT201177Get help with video issues on external displays connected to your Machttps://support.apple.com/en-us/HT207447Use the LG UltraFine 4K Display with your Machttps://9to5mac.com/2016/11/17/macbook-pro-external-display-requirements-4k-5k-adapters/
http://appleinsider.com/articles/16/11/17/how-to-connect-4k-monitors-to-your-mac-even-on-some-older-models-without-official-support
https://support.apple.com/en-us/HT206587Using 4K displays, 5K displays, and Ultra HD TVs with your Machttps://support.apple.com/en-ca/HT204360Using USB-C and Thunderbolt 3 (USB-C) ports and adapters on your Mac notebookUSB-C Digital AV Multiport Adapter
The USB-C Digital AV Multiport Adapter allows you to simultaneously:
- Charge your Mac.
- Connect to other standard USB (USB-A) devices or hubs.
- Connect your Mac to external HDMI video devices such as a TV, projector, or display.
- TVs, displays, and projectors that you connect via HDMI
- HDMI 1.4b
- 720p and 1080p HDTVs, projectors, and displays at up to 1920 x 1200 resolution
- 4K Ultra-HD TVs and displays with the following resolutions (learn more):
- 3840 x 2160 at 30Hz
- 4096 x 2160 at 24Hz
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht_201441_turn_off_find_my_iphone_activation_lock_.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204597_if_you_cant_import_photos_from_your_iphone_ipad_or_ipod_touch_to_your_computer.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204055_archive_or_make_copies_of_your_icloud_data.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht203516_if_icloud_backup_couldn’t_be_completed_or_you_can’t_restore.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204136_about_backups_for_ios_devices.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204242_use_maps_and_bluetooth_on_your_iphone_and_ipad.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204220_help_customers_use_a_specific_bluetooth_profile_on_their_iphone_ipad_or_ipod_touch.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204387_ios_supported_bluetooth_profiles.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht201205_if_you_cant_connect_a_bluetooth_accessory_to_your_iphone_ipad_or_ipod_touch.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ph25835_messages_for_mac_make_a_phone_call_from_your_mac_using_messages.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ph25834_messages_for_mac_set_up_your_iphone_for_sms_text_messages_on_your_mac.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204689_system_requirements_for_continuity_on_mac_iphone_ipad_ipod_touch_and_apple_watch.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204681_use_continuity_to_connect_your_mac_iphone_ipad_ipod_touch_and_apple_watch.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204156_about_the_screens_you_see_when_your_mac_starts_up.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht203468_recovery_error_codes_you_might_see_when_reinstalling_os_x_on_your_mac.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204904_how_to_reinstall_macos.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht203096_about_core_storage_volumes_in_os_x.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204837_use_filevault_to_encrypt_the_startup_disk_on_your_mac_when_filevault_on_startup_disk_becomes_core_storage.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht201548_change_the_name_of_your_macos_user_account_and_home_folder.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht201349_add_or_remove_your_phone_number_in_messages_or_facetime.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204408_if_you_cant_sign_in_to_your_imessage_account_or_facetime_on_your_mac.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht202860_change_or_reset_the_password_of_a_macos_user_account.doc |
Can migration assistant be run a second time to transfer the same user to a new Mac ? On my first go it went to sleep an ... more
https://discussions.apple.com/thread/3225580?start=0&tstart=0
Yes, but you first need to remove the user or the next migration will create a different username for the same account.
http://www.mac-forums.com/switcher-hangout/273921-migration-assistant-twice-and-cant-files.html
But it depends on when you ran the Migration tool. If you ran it AFTER you had already completely set up an account, then the reason you can't find anything is because Migration Assistant will have moved your files into a DIFFERENT account (since it can't overwrite the one you are using!).
This is EXACTLY why Migration Assistant is intended (and even asks you!) to be used BEFORE you set up your new account and start using it. It's not a case of "do it our way" it's a case of "if you do things your way, we MAY NOT be able to figure out what you've done and automatically put things right."
It would be nice if Apple had a "merge accounts" feature for people who make this mistake, but again the same problem rears its head: once you've started using an account, you've already generated new prefs, new files, new data and new settings. Which one -- on a case-by-case basis -- should Migration Assistant use?
Luckily this is a pretty easy problem to fix. Move just the data from your Home folder in (your new and fairly empty account) into the Shared folder in Users. Sign out of your new account. Log into the "old" (migrated) account and pull the moved data from Shared into your own Home folder in the same location it was in the old account, carefully overwriting when you are sure that's what you want to do. Then restart.
PS. Just to be perfectly clear: do NOT move stuff from any folder OTHER than your own home folder.
"Share folder in Users" - that's Mac HD/Users/Shared
"Home" - that's the one with the house icon; house = home - you named it, so we don't know what to call it, but it's also in Users
http://lowendmac.com/2009/step-by-step-guide-to-manual-mac-system-migration/
https://www.podfeet.com/blog/2013/11/443-how-to-migrate-to-a-new-mac-without-migration-assistant-taming-the-terminal-manual/
http://pondini.org/OSX/MigrationProblems.html
https://discussions.apple.com/thread/3225580?start=0&tstart=0
Yes, but you first need to remove the user or the next migration will create a different username for the same account.
http://www.mac-forums.com/switcher-hangout/273921-migration-assistant-twice-and-cant-files.html
But it depends on when you ran the Migration tool. If you ran it AFTER you had already completely set up an account, then the reason you can't find anything is because Migration Assistant will have moved your files into a DIFFERENT account (since it can't overwrite the one you are using!).
This is EXACTLY why Migration Assistant is intended (and even asks you!) to be used BEFORE you set up your new account and start using it. It's not a case of "do it our way" it's a case of "if you do things your way, we MAY NOT be able to figure out what you've done and automatically put things right."
It would be nice if Apple had a "merge accounts" feature for people who make this mistake, but again the same problem rears its head: once you've started using an account, you've already generated new prefs, new files, new data and new settings. Which one -- on a case-by-case basis -- should Migration Assistant use?
Luckily this is a pretty easy problem to fix. Move just the data from your Home folder in (your new and fairly empty account) into the Shared folder in Users. Sign out of your new account. Log into the "old" (migrated) account and pull the moved data from Shared into your own Home folder in the same location it was in the old account, carefully overwriting when you are sure that's what you want to do. Then restart.
PS. Just to be perfectly clear: do NOT move stuff from any folder OTHER than your own home folder.
"Share folder in Users" - that's Mac HD/Users/Shared
"Home" - that's the one with the house icon; house = home - you named it, so we don't know what to call it, but it's also in Users
http://lowendmac.com/2009/step-by-step-guide-to-manual-mac-system-migration/
https://www.podfeet.com/blog/2013/11/443-how-to-migrate-to-a-new-mac-without-migration-assistant-taming-the-terminal-manual/
http://pondini.org/OSX/MigrationProblems.html
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ph5836_disk_utility_12x_repair_a_disk.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht201668_if_you_cant_install_or_update_itunes_for_windows.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
if_you_see_a_0xe_error_when_you_connect_your_ios_device_to_a_pc.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204095_if_itunes_doesnt_recognize_your_iphone_ipad_or_ipod.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
if_you_see_a_windows_installer_package_error_message_when_you_try_to_reinstall_or_remove_apple_software.doc |
![](http://www.weebly.com/weebly/images/file_icons/pdf.png)
bluetooth-5-faq.pdf |
there is a problem with this windows installer package
https://support.apple.com/en-us/HT205788
If you see a ‘Windows Installer package‘ error message when you try to reinstall or remove Apple software
https://support.apple.com/en-us/HT205788
If you see a ‘Windows Installer package‘ error message when you try to reinstall or remove Apple software
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht201406__if_the_screen_on_your_iphone_ipad_or_ipod_touch_doesn.doc |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht204306_if_you_forgot_the_passcode_for_your_iphone_ipad_or_ipod_touch_or_your_device_is_disabled.doc |
https://support.apple.com/kb/PH22318?locale=en_US
Mail for Mac: Import or export mailboxes
Mail for Mac: Import or export mailboxes
delete time machine bakcup
https://support.apple.com/kb/PH25630?locale=en_US
macOS Sierra: Remove a backed-up item from your backup disk
https://apple.stackexchange.com/questions/39287/how-can-i-manually-delete-old-backups-to-free-space-for-time-machine
http://osxdaily.com/2015/07/27/delete-old-backups-time-machine-mac/
http://osxdaily.com/2013/08/06/remove-item-from-time-machine-backups-mac-os-x/
http://www.techradar.com/how-to/computing/apple/how-to-delete-time-machine-backups-on-mac-1304268
https://support.apple.com/kb/PH25630?locale=en_US
macOS Sierra: Remove a backed-up item from your backup disk
https://apple.stackexchange.com/questions/39287/how-can-i-manually-delete-old-backups-to-free-space-for-time-machine
http://osxdaily.com/2015/07/27/delete-old-backups-time-machine-mac/
http://osxdaily.com/2013/08/06/remove-item-from-time-machine-backups-mac-os-x/
http://www.techradar.com/how-to/computing/apple/how-to-delete-time-machine-backups-on-mac-1304268
add to itunes gift card cannot be used for photobook according to post sales
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht201357_ios_7_understanding_location_services.doc |
gps wrong
better to use cellular gps service
https://www.payetteforward.com/my-iphone-location-is-wrong-heres-fix/
https://support.apple.com/en-us/HT201357
https://support.apple.com/en-us/HT202588
https://support.apple.com/en-us/HT201357
https://apple.stackexchange.com/questions/136034/iphone-shows-wrong-location
https://apple.stackexchange.com/questions/13309/update-find-my-iphone-location-with-new-wireless-network-setup?rq=1
https://apple.stackexchange.com/questions/22599/ipod-touch-location-services-issues?rq=1
https://apple.stackexchange.com/questions/52582/why-do-location-services-turn-off-on-its-own-sometime?rq=1
https://apple.stackexchange.com/questions/205692/make-iphone-use-gps-only-location-services?rq=1
https://en.wikipedia.org/wiki/Assisted_GPS
better to use cellular gps service
https://www.payetteforward.com/my-iphone-location-is-wrong-heres-fix/
https://support.apple.com/en-us/HT201357
https://support.apple.com/en-us/HT202588
https://support.apple.com/en-us/HT201357
https://apple.stackexchange.com/questions/136034/iphone-shows-wrong-location
https://apple.stackexchange.com/questions/13309/update-find-my-iphone-location-with-new-wireless-network-setup?rq=1
https://apple.stackexchange.com/questions/22599/ipod-touch-location-services-issues?rq=1
https://apple.stackexchange.com/questions/52582/why-do-location-services-turn-off-on-its-own-sometime?rq=1
https://apple.stackexchange.com/questions/205692/make-iphone-use-gps-only-location-services?rq=1
https://en.wikipedia.org/wiki/Assisted_GPS
bn3167 there is a service policy (cp1576 SOP: Smart Keyboard Functional Issues Service Policy) that covers affected smart keyboards for 3 years after the first retail sale of the device
The affected products are:
The affected products are:
- Smart Keyboard for 9.7-inch iPad Pro (Early 2016)
- Smart Keyboard for 12.9-inch iPad Pro (Late 2015)
keyboard plist
I'm currently on a windows computer, and I don't remember the exact path, but could you post the contents of com.apple.keyboard.plist or com.apple.universalaccess.plist (or something similar; see note above)? I believe you will find the files in ~/Library/Preferences/.
I'm currently on a windows computer, and I don't remember the exact path, but could you post the contents of com.apple.keyboard.plist or com.apple.universalaccess.plist (or something similar; see note above)? I believe you will find the files in ~/Library/Preferences/.
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
core_storage_and_filevault.doc |
missing documents after migration look for the original user account
https://discussions.apple.com/thread/5015909?tstart=0
cannot connect quick fix
renew dhcp lease
create new location
connect to hotspot turn off hotspot then connect again to router
turn off bluetooth
cannot connect quick fix
renew dhcp lease
create new location
connect to hotspot turn off hotspot then connect again to router
turn off bluetooth
maccommon
https://www.obdev.at/products/littlesnitch/index.html
but paid alternative to
https://www.obdev.at/products/littlesnitch/index.html
but paid alternative to
performance
activity monitor vgvg
https://computers.tutsplus.com/tutorials/activity-monitor-demystified--mac-30611
activity monitor vgvg
https://computers.tutsplus.com/tutorials/activity-monitor-demystified--mac-30611
ht203042
Deregister iMessage on your iPhone or online
https://selfsolve.apple.com/deregister-imessage/
but mostly done on icst
Deregister iMessage on your iPhone or online
https://selfsolve.apple.com/deregister-imessage/
but mostly done on icst
http://www.macworld.co.uk/how-to/mac/mac-not-connecting-wifi-web-internet-3605043/
turn off bluetooth
http://www.chriswrites.com/how-to-fix-wifi-connection-problems-in-mac-os-x-lion/
https://community.linksys.com/t5/Wireless-Routers/MacBook-Pro-Retina-cannot-connect-to-EA6900-5ghz-network/td-p/884203
enable Re-enabled WPA2 after testing.
turn off bluetooth
http://www.chriswrites.com/how-to-fix-wifi-connection-problems-in-mac-os-x-lion/
https://community.linksys.com/t5/Wireless-Routers/MacBook-Pro-Retina-cannot-connect-to-EA6900-5ghz-network/td-p/884203
enable Re-enabled WPA2 after testing.
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
how_to_reinstall_macos.doc |
https://support.apple.com/en-ph/HT204204
Update the iOS software on your iPhone, iPad, or iPod touchUpdate your device using iTunes
research update ios apps on itunes on computer and country setting for apps
You can follow these steps:
- open iTunes
- login in store with the same account you used to purchase your apps
- in "Apps" tab, click on the bottom right "nn updates available" notice
- here the updated apps are listed, you can now click on the upper right "download free updates" button. It may happen some updates are not free, and you need purchase them.
- after downloads ended, you can sync your iPhone, all updated apps installed on your phone will be refreshed on sync
Edit: lan was faster in the draw
In iTunes click on 'Apps' in the list on the left of the screen in iTunes.
Then at the bottom of the screen it will show you have 7 Apps to update, click on '7 updates available'.
Then you will get a screen to do the updates.
You can follow these steps:
- open iTunes
- login in store with the same account you used to purchase your apps
- in "Apps" tab, click on the bottom right "nn updates available" notice
- here the updated apps are listed, you can now click on the upper right "download free updates" button. It may happen some updates are not free, and you need purchase them.
- after downloads ended, you can sync your iPhone, all updated apps installed on your phone will be refreshed on sync
How many ID Apple have you got? more than one?
If so, in you Itune go to Store->Account
Log-in using the same email and password you used in your Iphone and click on see account.
There you will see all your account information... Look for Purchase History and see if the apps your iphone is saying you have to update is on the list. If they are not listed on the Purchase History is probably because you got them using another ID Apple.
But on the other hand if you see your apps on this list, try to click on "RESET ALL WARNIGS FOR BUYING AND DOWNLOADING ITEMS".
Log-out and try again to update your apps using your Iphone.
By all mean if you have to change you ID Apple in your Iphone go to SETTINGS->STORE on the botton you will see your ID Apple (click on it and a pop-up will show asking you to change you ID Apple) change for your new ID Apple and try all again.
If any path I described here looks different in you Itune is because mine is in Portuguese
"Apps item in the left-hand menu column, under Library. Not the Apps Tab!"
it is also important to make sure the itunes store is not 'Disabled' in your 'Parental Controls' otherwise you will not be signed in thus, not allowing you to get your updates through itunes.
Update the iOS software on your iPhone, iPad, or iPod touchUpdate your device using iTunes
research update ios apps on itunes on computer and country setting for apps
You can follow these steps:
- open iTunes
- login in store with the same account you used to purchase your apps
- in "Apps" tab, click on the bottom right "nn updates available" notice
- here the updated apps are listed, you can now click on the upper right "download free updates" button. It may happen some updates are not free, and you need purchase them.
- after downloads ended, you can sync your iPhone, all updated apps installed on your phone will be refreshed on sync
Edit: lan was faster in the draw
In iTunes click on 'Apps' in the list on the left of the screen in iTunes.
Then at the bottom of the screen it will show you have 7 Apps to update, click on '7 updates available'.
Then you will get a screen to do the updates.
You can follow these steps:
- open iTunes
- login in store with the same account you used to purchase your apps
- in "Apps" tab, click on the bottom right "nn updates available" notice
- here the updated apps are listed, you can now click on the upper right "download free updates" button. It may happen some updates are not free, and you need purchase them.
- after downloads ended, you can sync your iPhone, all updated apps installed on your phone will be refreshed on sync
How many ID Apple have you got? more than one?
If so, in you Itune go to Store->Account
Log-in using the same email and password you used in your Iphone and click on see account.
There you will see all your account information... Look for Purchase History and see if the apps your iphone is saying you have to update is on the list. If they are not listed on the Purchase History is probably because you got them using another ID Apple.
But on the other hand if you see your apps on this list, try to click on "RESET ALL WARNIGS FOR BUYING AND DOWNLOADING ITEMS".
Log-out and try again to update your apps using your Iphone.
By all mean if you have to change you ID Apple in your Iphone go to SETTINGS->STORE on the botton you will see your ID Apple (click on it and a pop-up will show asking you to change you ID Apple) change for your new ID Apple and try all again.
If any path I described here looks different in you Itune is because mine is in Portuguese
"Apps item in the left-hand menu column, under Library. Not the Apps Tab!"
it is also important to make sure the itunes store is not 'Disabled' in your 'Parental Controls' otherwise you will not be signed in thus, not allowing you to get your updates through itunes.
Can someone please tell me if updating the apps on itunes (using the computer) followed by syncing the computer and the iphone will update the apps without using 3G Data on my phone plan.
Yes. The apps will get copied over from iTunes' local cache without the carrier even knowing. Unless, of course, it's a hardazz and has put the phone on a real tight clampdown of a lock.
window server
I'll attempt to answer, though someone else may be able to provide more detail.
kernel_task is the first process that is run by the kernel (core of the OS) during system startup. It is responsible for system initialization and starting up further process in the system init process. I'm not sure if it does anything after system startup - it may well be what controls basic operations such as disk / file access, etc, which make the computer do its thing. I'm not really sure if that stuff is in kernel_task or if it's buried deeper within the kernel itself. But rest assured that this process is vital to your machine being able to do anything at all!
WindowServer draws everything you see on the screen. It acts as a mediator between applications that want to draw on the screen and the graphics hardware. When an application wants to draw something, it establishes a connection with WindowServer, tells WindowServer what to draw, and WindowServer handles the drawing / compositing / Quartz Extreme hardware acceleration to finally produce what's seen on the entire screen.
That's basically at a high level, and about the extent of how much I know about this stuff. Like MoparShaha said, don't touch either one, or you'll be in big trouble...
If anyone wants to add anything or correct anything I've said, feel free.
https://www.macissues.com/2014/10/20/prevent-the-windowserver-process-from-dragging-yosemite-down/
for now you can help stem it without restarting your Mac by turning off some of Yosemite’s advanced graphics settings. In most cases these will not show any significant change to the look and feel of Yosemite, but can take WindowServer from using a regular 40-80 percent CPU down to between 7 and 15 percent.
1. Reduce transparencies
2. Turn off Automatic Graphics Switching
3. Hide the Dock
This is a problem on my early 2011 MBP with dual graphics. When using an external monitor it always uses the discrete graphics, not the integrated. I verify this by using gfxCardStatus.
https://gfx.io/
https://gfx.io/switching.html
Do you have a lot of items stored on your desktop? That can make WS work harder. Use desktop folders to consolidate.
WS sees every desktop item as a potential window. If you have 150 items on the desktop but consolidate into, say 10 folders. WS sees only the ten folders, not all the indivual files as it did when they weer "loose" on the desktop.
It "used" to be the case the desktop icons were implemented as windows in Mac OS X, so that a large number of icons on the desktop did in fact mean a heavy resource usage and a drop in performance (it could even result in spinning beachballs). But that implementation was changed completely some revisions back (I think it was Leopard), and now it doesn't matter at all how many icons you have on your desktop.
I have almost 200 objects on my Desktop and note no WS or other performance issues. However, I have no login items or those 3rd-party apps you're using.
https://discussions.apple.com/thread/6835704?start=0&tstart=0
I'll attempt to answer, though someone else may be able to provide more detail.
kernel_task is the first process that is run by the kernel (core of the OS) during system startup. It is responsible for system initialization and starting up further process in the system init process. I'm not sure if it does anything after system startup - it may well be what controls basic operations such as disk / file access, etc, which make the computer do its thing. I'm not really sure if that stuff is in kernel_task or if it's buried deeper within the kernel itself. But rest assured that this process is vital to your machine being able to do anything at all!
WindowServer draws everything you see on the screen. It acts as a mediator between applications that want to draw on the screen and the graphics hardware. When an application wants to draw something, it establishes a connection with WindowServer, tells WindowServer what to draw, and WindowServer handles the drawing / compositing / Quartz Extreme hardware acceleration to finally produce what's seen on the entire screen.
That's basically at a high level, and about the extent of how much I know about this stuff. Like MoparShaha said, don't touch either one, or you'll be in big trouble...
If anyone wants to add anything or correct anything I've said, feel free.
https://www.macissues.com/2014/10/20/prevent-the-windowserver-process-from-dragging-yosemite-down/
for now you can help stem it without restarting your Mac by turning off some of Yosemite’s advanced graphics settings. In most cases these will not show any significant change to the look and feel of Yosemite, but can take WindowServer from using a regular 40-80 percent CPU down to between 7 and 15 percent.
1. Reduce transparencies
2. Turn off Automatic Graphics Switching
3. Hide the Dock
This is a problem on my early 2011 MBP with dual graphics. When using an external monitor it always uses the discrete graphics, not the integrated. I verify this by using gfxCardStatus.
https://gfx.io/
https://gfx.io/switching.html
Do you have a lot of items stored on your desktop? That can make WS work harder. Use desktop folders to consolidate.
WS sees every desktop item as a potential window. If you have 150 items on the desktop but consolidate into, say 10 folders. WS sees only the ten folders, not all the indivual files as it did when they weer "loose" on the desktop.
It "used" to be the case the desktop icons were implemented as windows in Mac OS X, so that a large number of icons on the desktop did in fact mean a heavy resource usage and a drop in performance (it could even result in spinning beachballs). But that implementation was changed completely some revisions back (I think it was Leopard), and now it doesn't matter at all how many icons you have on your desktop.
I have almost 200 objects on my Desktop and note no WS or other performance issues. However, I have no login items or those 3rd-party apps you're using.
https://discussions.apple.com/thread/6835704?start=0&tstart=0
https://etrecheck.com/features
What does EtreCheck report?
What does EtreCheck report?
- Exact Macintosh model.
- Installed RAM size and speed.
- RAM upgrade instructions from Apple (if applicable to your machine)
- Link to Apple technical specifications for your machine.
- Link to Apple user guide for your machine.
- Link to Apple service and warranty information for your machine.
- Installed hard disk model, manufacturer, size, type, and free space.
- Video graphics card and attached displays.
- Attached USB, Firewire, and Thunderbolt peripherals and external hard drives.
- 3rd party kernel extensions.
- Hidden software that is always running in the background.
- Information about your Time Machine backup.
- Any unusual system modifications.
- Tasks sorted by CPU usage.
- Tasks sorted by RAM usage.
- Free and used RAM.
- Kernel panic reports, crash reports, and other diagnostics.
- Failing hard disk drive.
- Insufficient RAM.
- Failed background tasks.
- Potential security risks.
- Lack of Time Machine backup.
- Runaway processes.
- Obsolete software.
- EtreCheck detects common adware.
- EtreCheck identifies unknown files that could be new adware.
- EtreCheck allows you to delete adware or unknown file.
- Legitimate software is protected from accidental deletion.
check sms messages on backup
https://support.apple.com/kb/PH2702?locale=en_US
iCloud: Remove your device from Find My iPhonethis has the erase device first (for devices you no longer have)
also has
iCloud: Remove your device from Find My iPhonethis has the erase device first (for devices you no longer have)
also has
research youtube online ads
gather.corp.apple.com
filevault gather
Hey all,
So last night I had a discovery, they changed Disk Utility again, this time in regards to FileVault. (Possibly more, but this is what I came across so far)
Normally when in Recovery trying to fix a Mac that isn’t booting up correctly, you open Disk Utility, then select Macintosh HD. But now instead of File>Unlock…, what you do instead is click the Mount button in the top of the DU window. This will get you a password prompt. Enter the Mac admin password and now Macintosh HD is unlocked and you can run First Aid on it.
Also if you need to unlock the Mac HD to reinstall OS X, you do the same thing. Select Mac HD, Mount, password, then quit DU and go to Reinstall OS X.
Article I'm following is: https://idesk.corp.apple.com/portal/auth/portal/view?articleID=HT4741 in the blue section underneath for 10.7 and 10.8. I tested a filevault erase and reinstall of a 10.10 partition inside the 10.7 recovery mode. You are able to still go disk utility and erase a 10.10 disk however it requires you to make a new password for the disk to keep it encrypted. Running these steps on any recovery version will not require the disk to be encrypted still.
I made this to help explain about the way to reinstall the mac OS if the customer has forgotten the recovery key, nor the password.
Note: This must be done in recovery otherwise they wouldn't be able to load into the disk that is locked. I just recorded this in the system so it's a clean representation.
Steps:
1. Boot to recovery Command-R or Internet recovery Option-Command-R
2. In the Mac Os Utilities click on the 4th box, disk utility
3. Click on the Disk that has the lock on it, will usually say Macintosh HD most times
4. Look at the top make sure that the mount is showing, have the customer click on that to ensure that they don't know it. Try iCloud password if they haven't done that yet
5. Close out of disk utility
6. Top left go to Utilities>Teriminal
- To the right of the Logo say Mac OS Utilities. Go to the further one by it's self that's NOT bolded
7. Type in diskutil cs list
8. If the disk is showing it will show a big list. The first item that says "Logical Volume Group" There's a long string to the right of that
9. Copy or write this number and include the dashes
- the article calls it UUID
10. Have the customer put in diskutil cs delete
- Either have the customer hit the Up arrow key 1 time which will cycle between all the previous commands which was diskutil cs list and just delete list and type in delete
11. Make sure there's a space after delete and paste or type in the number with the dashes
12. Hit return and the disk is now wiped
13. Close out of terminal from menu Terminal>Quit
14. Make sure the customer has an internet connection
15. On the Mac OS Utilities you should be able to click on reinstall and the disk will show as "Untitled" now click that and reinstall
Done!!!
Any question for me just reply here or reach out thank you for your time.
Please note that per HT204904 these steps only apply to Lion and Mountain Lion.
Thanks,
Adam Vigna
SAS - AiM Moderator
When FileVault is enabled, and the password needed to unlock the disk is forgotten, the methods available to reset the password depend on which option was selected when FileVault was enabled.
This information has been provided by Site Support Engineering
PRODUCT(S) AFFECTED:
OS X 10.7 or later
SUGGESTED TROUBLESHOOTING:
T1 troubleshooting:
If FileVault was enabled in OS X 10.7 - 10.9.5, with the option "Store the recovery key with Apple" selected Use the process described in SOP: Handling Requests to Retrieve a FileVault 2 Recovery Key to look up the customer's Recovery Key in iLog. If the customer isn't sure if they selected this option when FileVault was enabled, or they aren't sure how to locate the Record Number that is requested in iLog, complete these steps:
If the recovery key was not stored with Apple, " Type the recovery key " will be displayed on-screen, without showing a Serial Number or Record Number.
If FileVault was enabled in OS X 10.10 or later, with the option " Allow my iCloud account to unlock my disk " selected Complete the steps shown under "Reset using the Reset Password assistant (FileVault must be on)" in HT202860: Change or reset the password of an OS X user account . Select the option "I forgot my password" in Reset Password assistant, to reset the password needed to unlock the disk.
If "Allow my iCloud account to unlock my disk" was not selected when FileVault was enabled, Reset Password assistant will display "You do not have iCloud FileVault recovery setup for this volume."
If neither of the options described above were selected when FileVault was enabled
T2 troubleshooting:
Same as T1 troubleshooting.
RTAs REQUESTED: (Y/N)
N
INFO TO GATHER BEFORE ESCALATING (IF APPLICABLE):
N/A
filevault gather
Hey all,
So last night I had a discovery, they changed Disk Utility again, this time in regards to FileVault. (Possibly more, but this is what I came across so far)
Normally when in Recovery trying to fix a Mac that isn’t booting up correctly, you open Disk Utility, then select Macintosh HD. But now instead of File>Unlock…, what you do instead is click the Mount button in the top of the DU window. This will get you a password prompt. Enter the Mac admin password and now Macintosh HD is unlocked and you can run First Aid on it.
Also if you need to unlock the Mac HD to reinstall OS X, you do the same thing. Select Mac HD, Mount, password, then quit DU and go to Reinstall OS X.
Article I'm following is: https://idesk.corp.apple.com/portal/auth/portal/view?articleID=HT4741 in the blue section underneath for 10.7 and 10.8. I tested a filevault erase and reinstall of a 10.10 partition inside the 10.7 recovery mode. You are able to still go disk utility and erase a 10.10 disk however it requires you to make a new password for the disk to keep it encrypted. Running these steps on any recovery version will not require the disk to be encrypted still.
I made this to help explain about the way to reinstall the mac OS if the customer has forgotten the recovery key, nor the password.
Note: This must be done in recovery otherwise they wouldn't be able to load into the disk that is locked. I just recorded this in the system so it's a clean representation.
Steps:
1. Boot to recovery Command-R or Internet recovery Option-Command-R
2. In the Mac Os Utilities click on the 4th box, disk utility
3. Click on the Disk that has the lock on it, will usually say Macintosh HD most times
4. Look at the top make sure that the mount is showing, have the customer click on that to ensure that they don't know it. Try iCloud password if they haven't done that yet
5. Close out of disk utility
6. Top left go to Utilities>Teriminal
- To the right of the Logo say Mac OS Utilities. Go to the further one by it's self that's NOT bolded
7. Type in diskutil cs list
8. If the disk is showing it will show a big list. The first item that says "Logical Volume Group" There's a long string to the right of that
9. Copy or write this number and include the dashes
- the article calls it UUID
10. Have the customer put in diskutil cs delete
- Either have the customer hit the Up arrow key 1 time which will cycle between all the previous commands which was diskutil cs list and just delete list and type in delete
11. Make sure there's a space after delete and paste or type in the number with the dashes
12. Hit return and the disk is now wiped
13. Close out of terminal from menu Terminal>Quit
14. Make sure the customer has an internet connection
15. On the Mac OS Utilities you should be able to click on reinstall and the disk will show as "Untitled" now click that and reinstall
Done!!!
Any question for me just reply here or reach out thank you for your time.
Please note that per HT204904 these steps only apply to Lion and Mountain Lion.
Thanks,
Adam Vigna
SAS - AiM Moderator
When FileVault is enabled, and the password needed to unlock the disk is forgotten, the methods available to reset the password depend on which option was selected when FileVault was enabled.
This information has been provided by Site Support Engineering
PRODUCT(S) AFFECTED:
OS X 10.7 or later
SUGGESTED TROUBLESHOOTING:
T1 troubleshooting:
If FileVault was enabled in OS X 10.7 - 10.9.5, with the option "Store the recovery key with Apple" selected Use the process described in SOP: Handling Requests to Retrieve a FileVault 2 Recovery Key to look up the customer's Recovery Key in iLog. If the customer isn't sure if they selected this option when FileVault was enabled, or they aren't sure how to locate the Record Number that is requested in iLog, complete these steps:
- Restart the computer to get to the FileVault login screen.
- Select a user, if more than one user is shown.
- Click the question mark button that appears in the Enter Password field.
- Click the button that appears next to …reset it using your Recovery Key .
- Click the question mark button that appears in the Recovery Key field.
If the recovery key was not stored with Apple, " Type the recovery key " will be displayed on-screen, without showing a Serial Number or Record Number.
If FileVault was enabled in OS X 10.10 or later, with the option " Allow my iCloud account to unlock my disk " selected Complete the steps shown under "Reset using the Reset Password assistant (FileVault must be on)" in HT202860: Change or reset the password of an OS X user account . Select the option "I forgot my password" in Reset Password assistant, to reset the password needed to unlock the disk.
If "Allow my iCloud account to unlock my disk" was not selected when FileVault was enabled, Reset Password assistant will display "You do not have iCloud FileVault recovery setup for this volume."
If neither of the options described above were selected when FileVault was enabled
- Restart the computer to get to the FileVault login screen.
- Select a user, if more than one user is shown.
- Click the question mark button that appears in the Enter Password field.
- Click the button that appears next to …reset it using your Recovery Key .
- Enter the Recovery Key that was displayed on-screen when FileVault was originally enabled.
T2 troubleshooting:
Same as T1 troubleshooting.
RTAs REQUESTED: (Y/N)
N
INFO TO GATHER BEFORE ESCALATING (IF APPLICABLE):
N/A
mail smart folder research
http://osxdaily.com/2011/03/05/how-to-move-the-iphoneipad-itunes-backup-folder-to-an-external-hard-drive/
http://www.iphoneincanada.ca/how-to/transfer-iphone-photos-mac-image-capture/
https://support.apple.com/kb/PH17894?locale=en_US
https://support.apple.com/en-us/HT204312#help
If an iTunes Store purchase unexpectedly stops downloading
https://support.apple.com/en-us/HT204312
If an iTunes Store purchase unexpectedly stops downloading
http://www.iphoneincanada.ca/how-to/transfer-iphone-photos-mac-image-capture/
https://support.apple.com/kb/PH17894?locale=en_US
https://support.apple.com/en-us/HT204312#help
If an iTunes Store purchase unexpectedly stops downloading
https://support.apple.com/en-us/HT204312
If an iTunes Store purchase unexpectedly stops downloading
photos plist
TROUBLESHOOTING:
-guided customer to remove the apple.photos container folder in library
-this seemed to work as once we restarted the system library opened with no issues
-customer is happy
symbolic links
https://www.howtogeek.com/204595/how-to-move-special-folders-on-os-x-to-cloud-storage/
https://apple.stackexchange.com/questions/115646/how-can-i-create-a-symbolic-link-in-terminal
https://gigaom.com/2011/04/27/how-to-create-and-use-symlinks-on-a-mac/
https://www.lifewire.com/aliases-symbolic-links-hard-links-mac-2260189 with definition
http://osxdaily.com/2015/08/06/make-symbolic-links-command-line-mac-os-x/
https://www.howtogeek.com/214569/how-to-move-your-apple-photos-library-to-another-location/
check encryption again
from gather
Hi Adrian Rodriguez (V)
Thank you for posting! We appreciate everyone being involved with Answers in Motion.
If the password for iTunes encryption is unknown we have the following options:
It is important to note that if the password for iTunes encryption is unknown, a workaround does not currently exist to disable this added security feature. iTunes encryption, when enabled, will always return after restoring from old iTunes / iCloud backups that contain the flag to encrypt iTunes backups. Furthermore Uninstalling / reinstalling iTunes is not a workable solution for this symptom.
Hope this explanation helps!
Please refer to the SSE issue post for more information: iOS 10: iTunes backup encryption password unknown or forgotten
This information has been provided by Site Support Engineering
ISSUE:
Customers may report that they do not know their iTunes backup encryption password or do not remember setting an encryption password.
PRODUCT(S) AFFECTED:
iOS devices with encryption enabled in iTunes
SUGGESTED TROUBLESHOOTING:
T1 troubleshooting:
Please follow HT205220
T2 troubleshooting:
Please follow HT205220
Please follow HT205220
You can check for an installed profile or device management in Settings > General toward the bottom. If a customer has a profile installed or device management, they should reach out to the person or group who administers that profile or device management system.
The internal comments of HT205220 has some additional information of how we can use Keychain Access in OS X to potentially find the password. The password may also be blank/none. Trying any known password may also be a good suggestion as the number of tries is unlimited.
If a customer can not remember what they set, have them try:
encrypted iphone backup encrypted
blank
Apple ID password
IOS device passcode
Restrictions passcode
Mac computer Admin password
logon password
empty space
Windows user password
Exchange email password
Any other email password
Any other password they have used on their computer or iPhone ever
The important thing to note is there is no limit on the password attempts they can make on an encrypted backup.
The article referenced in the original post states:
"iTunes doesn't encrypt your backups by default. To encrypt a backup in iTunes for the first time, you'll need to turn on the password-protected Encrypt Backup option. After you turn on Encrypt Backup, iTunes automatically makes encrypted backups for that device from then on."
If a customer enabled iTunes backup encryption on their first iPhone, but then backed up to iCloud, iCloud will store that encryption key. The customer will not get asked to put that password in to restore an iCloud backup to a new phone, but now their new phone has iTunes backup encryption enabled.
Now let's say this customer never encrypted the backup for THIS phone but they are also on their third iPhone 6 (having gotten two service replacements) and they have restored an iCloud backup from the old ones to the new ones. When they connect their current phone to the computer and back it up, it will be encrypted because that encryption option carried over from the iCloud backup.
It took me some time to wrap my head around this, I can only imagine how confusing this would be to customers.
Let's say a customer had an iPhone 3GS that they enabled backup encryption on. Then they used iCloud to make a backup. Then moved on to their iPhone 4. Then 4s. Then 5. Then 5s. Then 6. Then they skipped a generation, and got a 7. And they just stuck to iCloud since that 3GS, because its so much easier than connecting to iTunes all the time.
Then one day they wanted an extra backup for their iPhone 7 in iTunes(for whatever reason). So they plug it in to iTunes and click Backup. That backup will be encrypted. Is it likely they forgot that they ever enabled encryption on their 3GS? Absolutely, it was ~7 years ago. Will they say they've never used backup encryption before? Probably. But they did on an older device and just forgot about it completely.
Hypothetical customer can then do one of the following:
• Remember the password
• Restore as new, then make a new backup(restoring from the old backups will bring it back)
• Keep using only iCloud backups.
I suggest you to have a look on HT205220 - About encrypted backups in iTunes which is very helpful.
This article explains how encrypted backup system works, what to do if you forget your password and how to turn it off if needed.
The last time I had a greyed out encrypted backup it was because the customer had a Profile installed.
Please have a look under Settings > General > Profiles and Device Management.
If the password for iTunes encryption is unknown we have the following options:
It is important to note that if the password for iTunes encryption is unknown, a workaround does not currently exist to disable this added security feature. iTunes encryption, when enabled, will always return after restoring from old iTunes / iCloud backups that contain the flag to encrypt iTunes backups.
While trying to get customer to backup via icloud, noticed she had heart data. Asked customer how long has she been using the health app. Customer stated she just saw that after she recently updated a few days ago. So I got to thinking about health app data needs itunes backups to be encrypted. If that is the case I would assume itunes would prompt this and mention to create a password to encrypt backups.
I also mentioned to customer that if using a work or school email then could have a profile and that information needs to be encrypted when using itunes backup. Customer mentioned been using the work email on phone and never had a lock or encrypted password to come up until now.
I told customer to enter any passwords she can think of. She starts entering passwords and then she stated that she was able to uncheck the encrypt this backup. When she did it prompts about not being able to backup health and other data.
So If this is the case that health data or even An installed profile would cause encrypted backups, wouldn't customers be prompted the option to enter password to have to encrypt this back?
from gather
Hi Adrian Rodriguez (V)
Thank you for posting! We appreciate everyone being involved with Answers in Motion.
If the password for iTunes encryption is unknown we have the following options:
- Create an iCloud backup (if one doesn't already exist) and continue restoring from iCloud backups only
- Restore as new, then create a new backup
- On macOS we may have the option to retrieve the lost password using iCloud Keychain
It is important to note that if the password for iTunes encryption is unknown, a workaround does not currently exist to disable this added security feature. iTunes encryption, when enabled, will always return after restoring from old iTunes / iCloud backups that contain the flag to encrypt iTunes backups. Furthermore Uninstalling / reinstalling iTunes is not a workable solution for this symptom.
Hope this explanation helps!
Please refer to the SSE issue post for more information: iOS 10: iTunes backup encryption password unknown or forgotten
This information has been provided by Site Support Engineering
ISSUE:
Customers may report that they do not know their iTunes backup encryption password or do not remember setting an encryption password.
PRODUCT(S) AFFECTED:
iOS devices with encryption enabled in iTunes
SUGGESTED TROUBLESHOOTING:
T1 troubleshooting:
Please follow HT205220
T2 troubleshooting:
Please follow HT205220
Please follow HT205220
You can check for an installed profile or device management in Settings > General toward the bottom. If a customer has a profile installed or device management, they should reach out to the person or group who administers that profile or device management system.
The internal comments of HT205220 has some additional information of how we can use Keychain Access in OS X to potentially find the password. The password may also be blank/none. Trying any known password may also be a good suggestion as the number of tries is unlimited.
If a customer can not remember what they set, have them try:
encrypted iphone backup encrypted
blank
Apple ID password
IOS device passcode
Restrictions passcode
Mac computer Admin password
logon password
empty space
Windows user password
Exchange email password
Any other email password
Any other password they have used on their computer or iPhone ever
The important thing to note is there is no limit on the password attempts they can make on an encrypted backup.
The article referenced in the original post states:
"iTunes doesn't encrypt your backups by default. To encrypt a backup in iTunes for the first time, you'll need to turn on the password-protected Encrypt Backup option. After you turn on Encrypt Backup, iTunes automatically makes encrypted backups for that device from then on."
If a customer enabled iTunes backup encryption on their first iPhone, but then backed up to iCloud, iCloud will store that encryption key. The customer will not get asked to put that password in to restore an iCloud backup to a new phone, but now their new phone has iTunes backup encryption enabled.
Now let's say this customer never encrypted the backup for THIS phone but they are also on their third iPhone 6 (having gotten two service replacements) and they have restored an iCloud backup from the old ones to the new ones. When they connect their current phone to the computer and back it up, it will be encrypted because that encryption option carried over from the iCloud backup.
It took me some time to wrap my head around this, I can only imagine how confusing this would be to customers.
Let's say a customer had an iPhone 3GS that they enabled backup encryption on. Then they used iCloud to make a backup. Then moved on to their iPhone 4. Then 4s. Then 5. Then 5s. Then 6. Then they skipped a generation, and got a 7. And they just stuck to iCloud since that 3GS, because its so much easier than connecting to iTunes all the time.
Then one day they wanted an extra backup for their iPhone 7 in iTunes(for whatever reason). So they plug it in to iTunes and click Backup. That backup will be encrypted. Is it likely they forgot that they ever enabled encryption on their 3GS? Absolutely, it was ~7 years ago. Will they say they've never used backup encryption before? Probably. But they did on an older device and just forgot about it completely.
Hypothetical customer can then do one of the following:
• Remember the password
• Restore as new, then make a new backup(restoring from the old backups will bring it back)
• Keep using only iCloud backups.
I suggest you to have a look on HT205220 - About encrypted backups in iTunes which is very helpful.
This article explains how encrypted backup system works, what to do if you forget your password and how to turn it off if needed.
The last time I had a greyed out encrypted backup it was because the customer had a Profile installed.
Please have a look under Settings > General > Profiles and Device Management.
If the password for iTunes encryption is unknown we have the following options:
- Create an iCloud backup (if one doesn't already exist) and continue restoring from iCloud backups only
- Restore as new, then create a new backup
- On macOS we may have the option to retrieve the lost password using iCloud Keychain
It is important to note that if the password for iTunes encryption is unknown, a workaround does not currently exist to disable this added security feature. iTunes encryption, when enabled, will always return after restoring from old iTunes / iCloud backups that contain the flag to encrypt iTunes backups.
While trying to get customer to backup via icloud, noticed she had heart data. Asked customer how long has she been using the health app. Customer stated she just saw that after she recently updated a few days ago. So I got to thinking about health app data needs itunes backups to be encrypted. If that is the case I would assume itunes would prompt this and mention to create a password to encrypt backups.
I also mentioned to customer that if using a work or school email then could have a profile and that information needs to be encrypted when using itunes backup. Customer mentioned been using the work email on phone and never had a lock or encrypted password to come up until now.
I told customer to enter any passwords she can think of. She starts entering passwords and then she stated that she was able to uncheck the encrypt this backup. When she did it prompts about not being able to backup health and other data.
So If this is the case that health data or even An installed profile would cause encrypted backups, wouldn't customers be prompted the option to enter password to have to encrypt this back?
https://support.apple.com/en-us/HT203909
Create an ISO image for Boot Camp from Windows installation mediahttps://support.apple.com/en-us/HT201468
How to install Windows using Boot Camp
worked for my customer after reboot
100205871854
Create an ISO image for Boot Camp from Windows installation mediahttps://support.apple.com/en-us/HT201468
How to install Windows using Boot Camp
worked for my customer after reboot
100205871854
http://www.imore.com/how-update-flash-your-mac-safely-while-avoiding-malware
http://www.macworld.co.uk/how-to/mac-software/how-uninstall-flash-player-on-your-mac-or-macbook-3428948/
http://www.macworld.co.uk/how-to/mac-software/how-uninstall-flash-player-on-your-mac-or-macbook-3428948/
email link on safari toolbar
flash player on system preferences
cost of cosmetic repair
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
visual_mechanical_inspection_apple_cases_covers_ht207135.doc |
time consuming sgt
Related References
Knowledge Base ArticlesReview the following internal and customer-facing knowledge base articles mentioned in this training:
Restoring your Mac using Time Machine
Updating iOS software
Related References
Knowledge Base ArticlesReview the following internal and customer-facing knowledge base articles mentioned in this training:
- Knowledge base article CP28, "SOP: Technical Support Advisor Call Handling"
Restoring your Mac using Time Machine
- Knowledge base article HT201250, "Use Time Machine to back up or restore your Mac"
- Knowledge base article HT204157, "If you can't back up or restore your Mac using Time Machine"
- Knowledge base article HT201541, "Update the software on your Mac"
- Knowledge base article HT204350, "Move your content to a new Mac"
- Knowledge base article HT204087, "Move your data from a Windows PC to a Mac"
- Knowledge base article HT204318, "How to move your iTunes library to a new computer"
- Knowledge base article HT202867, "What is 'Other' and 'Purgeable' in About This Mac?"
- Knowledge base article HT203987, "Stop pop-up ads in Safari"
Updating iOS software
- Knowledge base article HT204204, "Update the iOS software on your iPhone, iPad, or iPod touch"
- Knowledge base article HT203225, "If you don't see your entire library after you update iTunes on your Mac or PC"
- Knowledge base article HT201352, "Get the latest version of iTunes"
- Knowledge base article HT201269, "Transfer content from your previous iOS device to your new iPhone, iPad, or iPod touch"
- Knowledge base article HT203977, "How to back up your iPhone, iPad, and iPod touch"
- Knowledge base article HT204505, "Set up your Apple Watch"
- Knowledge base article HT201272, "Download your past purchases"
- Knowledge base article HT201267, "Redownload or transfer your iTunes Store purchases from an iPhone, iPad, or iPod to a computer"
apple music missing songs
https://support.apple.com/en-us/HT204005
Automatically re-open windows, apps, and documents on your Machttp://osxdaily.com/2011/08/25/disable-reopen-windows-when-logging-back-in-in-mac-os-x-lion-completely/
https://discussions.apple.com/thread/6705006?start=0&tstart=0
Q: Stop apps from reopening on restart in Yosemite
https://superuser.com/questions/338004/prevent-mac-from-reloading-apps-after-restart
Automatically re-open windows, apps, and documents on your Machttp://osxdaily.com/2011/08/25/disable-reopen-windows-when-logging-back-in-in-mac-os-x-lion-completely/
https://discussions.apple.com/thread/6705006?start=0&tstart=0
Q: Stop apps from reopening on restart in Yosemite
https://superuser.com/questions/338004/prevent-mac-from-reloading-apps-after-restart
remove purgeable
research macbook voltages
http://www.tomsguide.com/answers/id-2705860/macbook-power-adapter-voltage-output-macbook.html
http://www.tomsguide.com/answers/id-2705860/macbook-power-adapter-voltage-output-macbook.html
http://www.idownloadblog.com/2016/02/08/how-to-move-photos-library-to-external-drive/
https://discussions.apple.com/thread/7443548?start=0&tstart=0
Do not move a photos library to the TC.. photos is designed to work from a local disk or from iCloud.
Move the library to icloud you should ask in the photos section ..
There are lots of support documents for how to do it.
iCloud Photo Library FAQ - Apple Support
You can also move the library to a USB disk you plug into the Mac.
Again there are lots of instructions about it.
How do I move my photos library to an external drive?
http://apple.stackexchange.com/questions/183318/how-to-put-photos-app-main-libra ry-on-an-external-disk
If you move photos library to the TC.. it might work for a while but due to the way the library is held open when directly editing a file inside the library.. if wireless fails it can leave the library corrupted.. Some people ignore the issue.. some people take care to use it for storage and run a small library for current material on the Mac.. and swap libraries .. which is fine.. as long as you are not editing on the network source.
Be warned.. photos are perhaps the most valuable items on your computer.. once moved to the TC you have no backup and no way Time Machine can do backups from backup network drives.. so if you do move the library to the TC.. please do continual backups either manually.. or knowing human frailty buy a tool like carbon copy cloner which is not limited like Time Machine to backup local disks only. You will need to figure out where you are going to backup to.. but if it is a USB drive on your computer then you are simply running it the wrong way around. The library should be on the local disk and the backup on the TC as it was always intended to work.
https://discussions.apple.com/thread/7443548?start=0&tstart=0
Do not move a photos library to the TC.. photos is designed to work from a local disk or from iCloud.
Move the library to icloud you should ask in the photos section ..
There are lots of support documents for how to do it.
iCloud Photo Library FAQ - Apple Support
You can also move the library to a USB disk you plug into the Mac.
Again there are lots of instructions about it.
How do I move my photos library to an external drive?
http://apple.stackexchange.com/questions/183318/how-to-put-photos-app-main-libra ry-on-an-external-disk
If you move photos library to the TC.. it might work for a while but due to the way the library is held open when directly editing a file inside the library.. if wireless fails it can leave the library corrupted.. Some people ignore the issue.. some people take care to use it for storage and run a small library for current material on the Mac.. and swap libraries .. which is fine.. as long as you are not editing on the network source.
Be warned.. photos are perhaps the most valuable items on your computer.. once moved to the TC you have no backup and no way Time Machine can do backups from backup network drives.. so if you do move the library to the TC.. please do continual backups either manually.. or knowing human frailty buy a tool like carbon copy cloner which is not limited like Time Machine to backup local disks only. You will need to figure out where you are going to backup to.. but if it is a USB drive on your computer then you are simply running it the wrong way around. The library should be on the local disk and the backup on the TC as it was always intended to work.
http://pondini.org/TM/15p1.html
traceroute emai
https://ph.godaddy.com/help/performing-a-traceroute-in-mac-os-x-3366
https://www.macissues.com/2015/07/06/fix-mail-not-sending-or-receiving-messages-after-updating-os-x/
https://ph.godaddy.com/help/performing-a-traceroute-in-mac-os-x-3366
https://www.macissues.com/2015/07/06/fix-mail-not-sending-or-receiving-messages-after-updating-os-x/
apple online store quotation aus
only happens when we already sent a push code to phone
http://www.telegraph.co.uk/technology/internet-security/11153381/How-hackers-took-over-my-computer.html
http://www.telegraph.co.uk/technology/2017/05/25/hackers-hiding-computer-viruses-film-subtitles-experts-warn/
http://www.telegraph.co.uk/technology/2017/05/25/hackers-hiding-computer-viruses-film-subtitles-experts-warn/
This information has been provided by Site Support Engineering
Under certain circumstances, a request to erase a device may not happen immediately. This is expected. The flow for erasing a device has always been:
1) Remote wipe request goes to iCloud servers, serial is flagged as Lost Mode
2) Command pends in iCloud Servers, while we look for the device
3) Once device is online and other conditions are satisfied, the erase command is sent to the device
If a customer wishes to immediately erase their device, they should not use FMIP to due so. For one, it places a serial into Lost Mode, and unless you remember to address that after the device erases, the device stays flagged as Lost. FMIP has an inherent delay, and under certain circumstances that delay can be significant.
This information has been provided by Site Support Engineering
Please note this has nothing to do with where the remote wipe is requested, as in going to iCloud.com over the iOS app or vice versa. There are other security measures in place here that are being analyzed, and in some causes resulting in a wipe that does not action immediately.
To be clear:
1) We are aware of this.
2) It's not a bug.
3) We can't go into details about the behavior, other than what we've already stated.
If the customer has access to the device and a computer and wishes to erase it immediately, they should do so using iTunes. If they don't have a computer handy then iCloud can be used, with the understanding that the erase may not happen immediately. The customer should not cancel the erase request once they've made it, else it will never erase. Direct them to erase the device, then wait until the erase completes. If the device has not erased within several hours, escalate so RTA so we can investigate further. We'd like to know the affected iCloud account, the serial of the device, the date/time/time zone that the erase was requested. Verifying ID on the account is also not a bad idea.
Under certain circumstances, a request to erase a device may not happen immediately. This is expected. The flow for erasing a device has always been:
1) Remote wipe request goes to iCloud servers, serial is flagged as Lost Mode
2) Command pends in iCloud Servers, while we look for the device
3) Once device is online and other conditions are satisfied, the erase command is sent to the device
If a customer wishes to immediately erase their device, they should not use FMIP to due so. For one, it places a serial into Lost Mode, and unless you remember to address that after the device erases, the device stays flagged as Lost. FMIP has an inherent delay, and under certain circumstances that delay can be significant.
This information has been provided by Site Support Engineering
Please note this has nothing to do with where the remote wipe is requested, as in going to iCloud.com over the iOS app or vice versa. There are other security measures in place here that are being analyzed, and in some causes resulting in a wipe that does not action immediately.
To be clear:
1) We are aware of this.
2) It's not a bug.
3) We can't go into details about the behavior, other than what we've already stated.
If the customer has access to the device and a computer and wishes to erase it immediately, they should do so using iTunes. If they don't have a computer handy then iCloud can be used, with the understanding that the erase may not happen immediately. The customer should not cancel the erase request once they've made it, else it will never erase. Direct them to erase the device, then wait until the erase completes. If the device has not erased within several hours, escalate so RTA so we can investigate further. We'd like to know the affected iCloud account, the serial of the device, the date/time/time zone that the erase was requested. Verifying ID on the account is also not a bad idea.
test the appointment website again
safe view accept then terms and conditions
no invite if the appleid of child created on iphone , invite only happens with existing apple id
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
ht203186_get_help_if_the_internal_speakers_on_your_mac_don_w_plist.doc |
can right click to get information on song date bought
can sync photo library selected albums to ipad try over the air sync too (research)
research also for ios safari and do flash too
https://support.apple.com/kb/dl1399?locale=en_US
10.6.8 combo update
10.6.8 combo update
no download button on 10.6
where to get hard disk info
customer wants to use [email protected]
this appleid not verified and was a rescue email of [email protected]’
we were able to remove this as rescue email
but still could not verify because in use as a verified in another apple id spelled as
[email protected]
could not enter [email protected] to edit it because it it asking to enter verification email
pwede pala enter any email pala lang marece
this appleid not verified and was a rescue email of [email protected]’
we were able to remove this as rescue email
but still could not verify because in use as a verified in another apple id spelled as
[email protected]
could not enter [email protected] to edit it because it it asking to enter verification email
pwede pala enter any email pala lang marece
the violet highlight means there are more messages from this person
auto generated by running wireless diagnostics
take note of the none option on appstore
audio books transfer to iphone
http://audible.custhelp.com/app/answers/detail/a_id/5061/~/how-can-i-manually-sync-audible-audiobooks-to-my-apple-device%3F
https://www.imobie.com/support/transfer-audiobook-from-itunes-to-iphone.htm
http://audible.custhelp.com/app/answers/detail/a_id/5061/~/how-can-i-manually-sync-audible-audiobooks-to-my-apple-device%3F
https://www.imobie.com/support/transfer-audiobook-from-itunes-to-iphone.htm
add to performance wix as a separate wix labelled performance
Projects: The Magnolia Residences (New Manila, QC), The Sapphire Bloc (Ortigas), Woodsville Townhouses (Paranaque)
For more details, logon to https://ecareph.concentrix.com, or download Concentrix eCARE in Google Play.
For Apple users, key in https://ecareph.concentrix.com/app to download the IOS App file on your mobile browser.
Sign in Using your Single Sign On or CES credentials
For more details, logon to https://ecareph.concentrix.com, or download Concentrix eCARE in Google Play.
For Apple users, key in https://ecareph.concentrix.com/app to download the IOS App file on your mobile browser.
Sign in Using your Single Sign On or CES credentials
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
help_customers_with_performance_or_stability_issues_on_their_mac.doc |
https://support.apple.com/en-us/HT201609
If your Mac keeps asking for the login keychain password
If your Mac keeps asking for the login keychain password
https://support.apple.com/en-ph/HT204759
Identify and report phishing emails and other suspicious messages
To report a suspicious email, forward the message to Apple with complete header information. In macOS Mail, select the message and choose Forward As Attachment from the Message menu.
These email addresses are monitored by Apple, but you might not receive a reply to your report.
Identify and report phishing emails and other suspicious messages
To report a suspicious email, forward the message to Apple with complete header information. In macOS Mail, select the message and choose Forward As Attachment from the Message menu.
These email addresses are monitored by Apple, but you might not receive a reply to your report.
- If you receive what you believe to be a phishing email that's designed to look like it’s from Apple, please send it to [email protected].
- To report spam or other suspicious emails that you receive in your iCloud.com, me.com, or mac.com Inbox, please send them to [email protected].
- To report spam or other suspicious messages that you receive through iMessage, please send them to [email protected].
- If you receive a suspicious message about your account activity in the iTunes Store, App Store, or iBooks Store, please contact iTunes Support at www.apple.com/support/itunes/store.
tapping on keyboard will show keypad with hide tapping on hide will show loudspeaker again , when showing keypad can tap on home button
https://www.digicert.com/csr-creation-ssl-installation-mac-osx-el-capitan.htm
Mac OS X El Capitan: Create CSR & Install SSL Certificate
Mac OS X El Capitan: Create CSR & Install SSL Certificate
http://www.inmotionhosting.com/support/email/mac-mail/mail-cant-verify-the-identity-of
When Mac Mail connects to your server, it by default attempts to connect using a SSL connection. On shared servers, the SSL certificate will look similar to secure108.inmotionhosting.com. Mac mail is throwing an error because it is not seeing a SSL certificate for "mail.example.com", and instead it is seeing the secure108.inmotionhosting.com certificate. This is common, and it is safe to ignore. Click "Connect" to ignore this message and continue.
To verify it is an inmotionhosting.com certificate, click "Show Certificate", and you should see it listed.
https://discussions.apple.com/thread/1666340?start=0&tstart=0
Q: Always trust an SSL certificate in Mail
https://ph.godaddy.com/help/verifying-a-certificates-validity-on-your-computer-6723
https://support.apple.com/kb/PH19182?viewlocale=en_US&locale=en_US
Mail (Yosemite): Verify an account’s outgoing mail server
https://support.apple.com/kb/PH19131?viewlocale=en_US&locale=en_US
Mail (Yosemite): certificate
https://support.apple.com/kb/PH19110?viewlocale=en_US&locale=en_US
Mail (Yosemite): Trust a certificateIf Mail can’t verify a server or a signature, you can review the certificate.
https://support.apple.com/kb/PH19185?locale=en_US
Mail (Yosemite): If Mail can’t verify a server’s certificate
When Mac Mail connects to your server, it by default attempts to connect using a SSL connection. On shared servers, the SSL certificate will look similar to secure108.inmotionhosting.com. Mac mail is throwing an error because it is not seeing a SSL certificate for "mail.example.com", and instead it is seeing the secure108.inmotionhosting.com certificate. This is common, and it is safe to ignore. Click "Connect" to ignore this message and continue.
To verify it is an inmotionhosting.com certificate, click "Show Certificate", and you should see it listed.
https://discussions.apple.com/thread/1666340?start=0&tstart=0
Q: Always trust an SSL certificate in Mail
https://ph.godaddy.com/help/verifying-a-certificates-validity-on-your-computer-6723
https://support.apple.com/kb/PH19182?viewlocale=en_US&locale=en_US
Mail (Yosemite): Verify an account’s outgoing mail server
https://support.apple.com/kb/PH19131?viewlocale=en_US&locale=en_US
Mail (Yosemite): certificate
https://support.apple.com/kb/PH19110?viewlocale=en_US&locale=en_US
Mail (Yosemite): Trust a certificateIf Mail can’t verify a server or a signature, you can review the certificate.
- In the Verify Certificate dialog, click Show Certificate.
- Review the certificate, then if you have confidence in the server or signature, select the checkbox to always trust the certificate or to acknowledge the signature is valid.
https://support.apple.com/kb/PH19185?locale=en_US
Mail (Yosemite): If Mail can’t verify a server’s certificate
![](http://www.weebly.com/weebly/images/file_icons/pdf.png)
cif_form.pdf |
![]()
|
![]()
|
![](http://www.weebly.com/weebly/images/file_icons/file.png)
cp513.webarchive |
![](http://www.weebly.com/weebly/images/file_icons/file.png)
0_full_mac_mar_8.webarchive |
![](http://www.weebly.com/weebly/images/file_icons/file.png)
0_full_ios_mar_29.webarchive |
![](http://www.weebly.com/weebly/images/file_icons/file.png)
ht202860_password.webarchive |
![](http://www.weebly.com/weebly/images/file_icons/file.png)
ht201196_move_from_android_to_iphone.webarchive |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
how_to_reinstall_macos.doc |
![](http://www.weebly.com/weebly/images/file_icons/pdf.png)
ios_security_guide_with_security_code.pdf |
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
change_or_reset_the_password_of_a_macos_user_account.doc |
mail folders missing
http://helpcenter.collaborate.ucsb.edu/content/5/79/en/archiving-mail-in-apple-mail.html
https://soundsupport.biz/2016/10/09/how-to-reveal-missing-mail-folders/
https://forums.macrumors.com/threads/mac-mail-missing-folders.1088755/
https://discussions.apple.com/thread/7251776?tstart=0
https://apple.stackexchange.com/questions/174727/mail-app-crashes-constantly-even-after-deleting-mail-profile-and-cache/174732#174732
http://www.computerworld.com/article/2476217/mac-os-x/mac-os-x-how-to-fix-apple-mail-by-rebuilding-and-reindexing-the-mailbox.html
------
missing messages
filter unread
https://www.lifewire.com/recover-email-password-from-os-x-keychain-1174067
https://support.apple.com/kb/PH22344?locale=en_US&viewlocale=en_US
Mail for Mac: If messages aren’t displayed or appear incorrect
https://support.apple.com/kb/PH22339?locale=en_US&viewlocale=en_US
Mail for Mac: Rebuild mailboxes
https://support.apple.com/kb/PH22310?locale=en_US&viewlocale=en_US
Mail for Mac: Search for messages in Mail
https://support.apple.com/kb/PH22306?locale=en_US&viewlocale=en_US
Mail for Mac: Use rules to manage your inbox
https://support.apple.com/kb/PH22338?locale=en_US&viewlocale=en_US
Mail for Mac: If messages appear to be missing
http://www.chriswrites.com/find-missing-emails-in-mac-os-xs-mail-app/
http://pondini.org/TM/A7.html
Time Machine - Troubleshooting
A7. How to Navigate to a file
smart folder to show unread email messages
http://osxdaily.com/2016/06/08/show-unread-emails-mail-mac/
http://helpcenter.collaborate.ucsb.edu/content/5/79/en/archiving-mail-in-apple-mail.html
https://soundsupport.biz/2016/10/09/how-to-reveal-missing-mail-folders/
https://forums.macrumors.com/threads/mac-mail-missing-folders.1088755/
https://discussions.apple.com/thread/7251776?tstart=0
https://apple.stackexchange.com/questions/174727/mail-app-crashes-constantly-even-after-deleting-mail-profile-and-cache/174732#174732
http://www.computerworld.com/article/2476217/mac-os-x/mac-os-x-how-to-fix-apple-mail-by-rebuilding-and-reindexing-the-mailbox.html
------
missing messages
filter unread
https://www.lifewire.com/recover-email-password-from-os-x-keychain-1174067
https://support.apple.com/kb/PH22344?locale=en_US&viewlocale=en_US
Mail for Mac: If messages aren’t displayed or appear incorrect
https://support.apple.com/kb/PH22339?locale=en_US&viewlocale=en_US
Mail for Mac: Rebuild mailboxes
https://support.apple.com/kb/PH22310?locale=en_US&viewlocale=en_US
Mail for Mac: Search for messages in Mail
https://support.apple.com/kb/PH22306?locale=en_US&viewlocale=en_US
Mail for Mac: Use rules to manage your inbox
https://support.apple.com/kb/PH22338?locale=en_US&viewlocale=en_US
Mail for Mac: If messages appear to be missing
http://www.chriswrites.com/find-missing-emails-in-mac-os-xs-mail-app/
http://pondini.org/TM/A7.html
Time Machine - Troubleshooting
A7. How to Navigate to a file
smart folder to show unread email messages
http://osxdaily.com/2016/06/08/show-unread-emails-mail-mac/
Remove and reinstall iTunes and related software components for Windows 7 and later
-------
---------
developer support
-------
get more screen disk utility
and all the procedures for disk utility
-----
em948
if a customer’s mac starts up to a black screen or a black screen with a cursor after updating to macos sierra 10.12.2
has instructions on single user mode for tier 2
black screen with cursor
1. restart in safe mode and disconnect external hardware
2. if the system starts normally in safe mode and customer able to log in but issue returns after restart, restart into safe mode and disable auto login from:
system preferences > User and groups > login options
select off from the options for automatic login.
3. the the black screen appears in safe mode, try to log in using the keyboard.
- ask the customer if the customer if computer normally starts to a login screen that displays one or multiple users when it’s working properly.
-if so, try logging in to the computer using only the keyboard. when the blank screen appears with the cursor, choose the appropriate solution below based on the customer’s normal login procedure.
- if there is normally only one user at the login screen, type the password followed by the return key to log in.
- if there is normally more than one user listed at login, you may have to first enter the first letter of the user account name followed by the return key to select that account from the screen. You then should be able to enter the corresponding user password
note: if the customer is normally prompted to type their name and password at the login scree, you’ll need to type the complete user name, press the tab key, enter the password, then press return to log in. then disable login from
system pref > users and groups > login options
select off from the options for automatic login.
4. once the customer is logged in, the issue should be resolved restart the computer normally to confirm that the issue is fixed.
5. if these steps don’t resolve the issue, warm transfer the customer to tier 2 to continue troubleshooting.
-----
ht204915
two-factor authentication for apple id
el cap only trusted device
add to two factor wix
-----
el capitan wont download on 10.6.8
https://apple.stackexchange.com/questions/208488/el-captain-update-download-doesnt-continue-after-restarting-the-mac
-------
add to internet recovery wix
https://support.apple.com/en-us/HT201314
About macOS Recovery
----
bn3167 there is a service policy (cp1576) that covers affected smart keyboards for 3 years after the first retail salve of the deviice
-----
add to header offer pop to remove apple id from phone
for Two-Factor Authentication customer who forgot apple id password
and cannot reset
also
http://www.scrubly.com/blog/how-to-mac/icloud-keychain-view-passwords-credit-cards/
view passwords of iphone and mac (keychain)
https://www.cnet.com/how-to/how-to-retrieve-icloud-keychain-passwords-on-ios/
-------
------
-----
iTunes finds the CD in the Gracenote media database on the Internetstudy icloud keychain
-----
https://support.apple.com/en-us/HT204034
Create or use your Apple ID without a payment method
https://support.apple.com/en-us/HT203905
If you can‘t choose None when you edit your Apple ID payment information
https://forums.macrumors.com/threads/cant-download-free-appstore-apps-without-credit-card-on-file.876659/
I Was Having This Problem Too, Even When The Apps Was Free They Were Still Asking For Credit/ Debit Card! So I Decided To Take A Closer Look At What They Was Askin For. When I Looked At The 'Required Fields' Alot Was Already Filled In Including A Card Number So Then I Read The Message At The Top Again, Apparently They Didn't Recognize My Phone So I Had To VERIFY My Card Info! Lol All The Aggarvation I Went Through For Nothing ### Hope This Helps
I had this problem but all you need to do is go into settings, click on ICLOUD, then click on ACCOUNT, then go onto PAYMENT INFORMATION, then where it asks what type of card you are using e.g. Visa, MasterCard, Amex ext. choose NONE then click done and you will be able to download free apps. Hope this helps
-----
https://www.lifewire.com/ipod-iphone-freezes-up-2000669
many models
----
recently published bullet news articles and procedures
apps news and emerging issues
download iOS 10.0 - iOS 10.3.1 dl1893
em747
check the identityServices logs if you can’t log in to FaceTime, iMessage or iCloud
look for
need to update to sierra
if cannot tier 2
--------------
100212039148 - customer wants replacement 3month old mac not powering on-tier 2
Advised with replacing products, we need to have a confirmed major hardware fault, and the device should first be replaced or have refusal of replacement from the original place of purchase.
--------
apple id on login can change back
behavior if using apple id as login is icloud keeps asking during login saying there was a problem loggin in to icloud
--------
time machine will not work with computer with logic board replacement same with itunes and iphone
research how to delete time mahcine backup
research how to inherit backup
----------
https://support.apple.com/en-us/HT202945
OS X: Combining PDF documents using Preview-------
study the new magic keyboard 2017
-----------
http://osxdaily.com/2012/02/22/mac-wont-remember-a-wireless-network-password-heres-how-to-fix-it/
add summary to quick fix
-------
wifi usb issue
https://support.apple.com/en-us/HT203302
best with steps and how to use itunes to verify data transfer should explain why need to verify itunes data connection and eliminate possibility of wrong 3rd party cable.
--------
https://www.lifewire.com/iphone-cant-connect-to-wifi-fix-1999602
-------
https://discussions.apple.com/thread/3118169?start=0&tstart=0
How can I set quicktime as the default application for playing mp4 video instead of itunes?
https://support.apple.com/en-us/HT201290
If an audio or video file doesn‘t play on Mac
https://discussions.apple.com/thread/3915918?tstart=0
Q: How can I set quicktime as the default application for playing mp4 video instead of itunes?
-------
best file in use by what what process is using a file ()
https://stackoverflow.com/questions/8317177/see-what-process-is-using-a-file-in-mac-os-x
------
NEED FOR IPHONE IPAD
NOT DETECTED BY ITUNES FIRST FIND OUT IF CONNECT CABLE AND CHARGING TO ELIMINATE PHYSICAL PORT PROBLEM
-----
STUDY EXTENSIVELY KEYBOARD DICTATION
CJ CASE
------
activation lock also prevents phone from calling ok for lost phone
-----
need screens for repair program for installer problem
https://support.microsoft.com/en-us/instantanswers/ce7ba88b-4e95-4354-b807-35732db36c4d/repair-or-remove-programs-in-windows-10#v1h=tab01
https://support.apple.com/en-us/HT204275
Remove and reinstall iTunes and related software components for Windows 7 and later
-----
need new link price apple care
-----
merge photo library
mac way and 3rd party way
http://www.macworld.com/article/2909654/software-photography/how-to-import-merge-and-consolidate-your-libraries-in-photos-for-os-x.html
http://www.macworld.com/article/3132980/photography/how-to-merge-iphoto-and-photo-libraries-on-a-mac.html
---------
https://www.howtogeek.com/267094/how-to-hold-a-conference-call-with-your-iphone/
http://www.dummies.com/consumer-electronics/smartphones/iphone/how-to-make-a-conference-call-on-your-iphone/
---------
ad hoc network
https://www.macobserver.com/tmo/article/how-to-create-and-use-an-ad-hoc-network-on-your-mac
http://www.delora.com/advice/networking_guide/adhoc_wifi2/
https://www.macobserver.com/tmo/article/how-to-create-and-use-an-ad-hoc-network-on-your-mac
https://apple.stackexchange.com/questions/182760/how-to-create-a-password-protected-ad-hoc-network-on-yosemite
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stop restoring phone
https://www.gottabemobile.com/how-to-stop-an-icloud-restore-that-is-stuck/
also in the same backup now screen in icloud
https://support.apple.com/en-ca/HT204184
Restore your iPhone, iPad, or iPod touch from a backup
https://support.apple.com/en-us/HT203516
If iCloud Backup couldn’t be completed or you can’t restore
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~/Library/Keychains removed duplicate files and the keychain.login
https://www.cnet.com/news/tutorial-keychain-issues-resol
https://discussions.apple.com/thread/4560610?tstart=0
http://www.macworld.com/article/2013756/how-to-manage-passwords-with-keychain-access.html
https://apple.stackexchange.com/questions/153720/how-do-i-delete-or-fix-my-keychain-after-changing-my-password
https://apple.stackexchange.com/questions/124591/osx-is-repeatedly-asking-for-login-keychain-password
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https://discussions.apple.com/thread/5472367?start=30
What is com.apple.IconServicesAgent?
https://gist.github.com/walesmd/7315613
https://kieranhealy.org/blog/archives/2014/01/07/an-issue-in-mavericks-with-com-dot-apple-dot-iconservicesagent/
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http://osxdaily.com/2014/04/03/record-sound-mac-easy-quicktime/
http://osxdaily.com/2010/06/25/disable-the-internal-microphone-on-your-mac/
----------
http://osxdaily.com/2017/02/21/detect-camera-microphone-activity-mac-oversight/
---------
https://support.apple.com/en-ca/HT203032
Make a call with Wi-Fi Calling
With Wi-Fi Calling, you can place a phone call if you have a Wi-Fi connection in an area with little or no cellular coverage. Learn how to make a voice call using Wi-Fi Calling.
for my customer restart of mac yosemite
https://support.apple.com/kb/PH25821?viewlocale=en_US&locale=fi_FI
FaceTime for Mac: Make and receive phone calls on your Mac
https://support.apple.com/kb/ph18756?locale=en_US
OS X Yosemite: Use your Mac to make and receive phone calls
https://support.apple.com/kb/PH21870?locale=en_US
OS X El Capitan: Use your Mac to make and receive phone calls
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assorted
https://www.lifewire.com/fix-mac-that-stall-on-gray-screen-at-startup-2260831
https://www.lifewire.com/safari-slow-page-loads-dns-prefetching-2259904
https://www.lifewire.com/mac-performance-tips-2260783
https://www.lifewire.com/mac-performance-tips-remove-unneeded-login-items-2260827
---------
https://support.apple.com/en-us/HT204681
Use Continuity to connect your Mac, iPhone, iPad, iPod touch, and Apple Watch
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https://support.apple.com/kb/ph18754?locale=en_US
OS X Yosemite: Pick up where you left off with Handoff
https://support.apple.com/kb/PH25169?locale=en_US
macOS Sierra: Pick up where you left off with Handoff
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Article: HT201263 copied weekly
Note: If a customer is restoring because AppleCare support has removed Activation Lock, refer to HT201441: Turn off Find My iPhone Activation Lock.
Classify the case as Backup/Update/Restore > iOS SW Update / iOS SW Restore.
If you need to use recovery mode to restore a customer’s device
If the customer sees error 1671 in iTunes, it means that iTunes is still downloading the iOS update and the customer should let iTunes finish the update before trying to restore again.
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safeview accept
apple terms agree
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how do you know there is a firmware password
you will be prompted for password when trying to boot from anything other than internal hd
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em925
iPhone iPad
messages opens to white unresponsive screen
fix: update to 10.3.2
em976
after update to 10.3 customer might notice additional 4gb of other space in capacity of iTunes also see device capacity increased by 4gb
fix: update to 10.3.2
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need faster way smc nvram safemode which to do first
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https://ccms.ultimatecsr.com
https://ccms.ultimatecsr.com/login
[email protected]
Hlsfeb2017!
Hlsmay2017!
---
purchased item can play but does not show up in
HT203167
If you see an exclamation point next to your items in iTunes
HT201625
Manage and back up your iTunes media library vgvg
HT203564
About iCloud Music Library icons and status vgvg
HT201253
Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USBWhat you can sync with iTunes
-------
folder location for iphoto library mac osx 10.6
http://www.justanswer.com/mac-computers/69hkn-photographs-disappeared-library-iphoto.html
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call forwarding carrier specific ht202176
-----
bn3178
Apple acquires beddit
email service request to [email protected]
device support http://www.beddit.com/faq
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https://discussions.apple.com/thread/5489855?tstart=0
Can't connect to a current Time Machine backup disk ERROR
http://www.victorchoi.com/2016/06/time-machine-gives-error-cant-connect.html
Time machine gives error "can't connect to a current time machine backup disk"
Folder’s Permission issue
I noticed that the time machine backup folder was not accessible. I tried to change the permission of the folder on Finder. But, it wasn’t possible. So I tried other way which is using Pathfinder app.
And I changed the permission to read the folder and owner of the folder from root to my account. After that the time machine data was finally accessible.
It was great because I could restore my backup which meant I didn’t lose my data. So if you have a problem like this, try to change the permission and the owner of the folder.
I think that if you don’t have Pathfinder app, you can use a command line tool to change them.
-------
https://support.apple.com/en-ph/HT201519
Update the software on your AirPort base station
has pics compatibility list and latest version available
------
research and arrange airport express and old airport connect to new
and range and compatibility with 802.11
------
100192015160
adriane rays sabi KO NA NGA BA CABLE (AIRPORT NA APPEAR DISAPPEAR SA AIRPORT UTILITY)
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time capsule can connect usb drive
time capsule appears as volume named "data" drive on finder
time capsule has no power off button
https://support.apple.com/en-us/HT201510Setting up Time Capsule for the first timeThis article describes one configuration option available to you. There are other options available, such adding your Time Capsule to an existing AirPort network. See the Setup Guide for more details.
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time capsule just connect wired to router should auto configure only need to enter password
can turn off wifi if requested by customer
http://www.macworld.com/article/3053642/hardware/how-to-disable-wi-fi-base-station-features-on-a-time-capsule.html
https://discussions.apple.com/thread/7258253?start=0&tstart=0
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what airport util version to use for which airport version
http://www.mac-forums.com/other-hardware-and-peripherals/337910-time-machine-unable-connect-time-capsule.html
https://support.apple.com/en-us/HT201911
How to find the serial number of your AirPort Extreme, AirPort Express, or AirPort Time Capsule
NEED SERIAL LOCATION OF AIRPORT EXPRESS TIME CAPSULE AND AIRPORT EXTREME
ALSO NEED TO VERIFY IF AIRPORT WHEN FACTORY RESET IT BROADCAST SSID OF APPLE AS AN EASY WAY TO VERIFY IT WAS FACTORY RESET
https://forums.macrumors.com/threads/1st-gen-airport-express-trouble.1553619/
also after doing the reset look at your list of available wireless networks, i don't remember exactly what the default is, but it's something like "apple network " and then 8 random characters. if you see that, you know it's broadcasting. If you want to set it up over wireless, you would have to connect to that network. On a mac, airport utility will handle that for you, not sure how it works on PC.
how to reset time capsule
http://pondini.org/TM/Troubleshooting.html
vg
https://support.apple.com/en-gb/HT201945
Resetting an AirPort base station FAQ
How do I reset my AirPort base station?
Where is the reset button on my specific AirPort base station?
https://support.apple.com/en-us/HT201155AirPort Base Station: ISP provisioning may prevent Internet connection via broadband (cable or DSL)https://www.apple.com/shop/question/answers/product/MD463LL/A/can-i-set-up-my-airport-time-capsule-direct-to-my-i-mac/QJTUF9J4CJHF2A4PA
https://www.apple.com/shop/question/answers/product/ME182LL/A/can-i-plug-my-computer-directly-into-the-time-capsule/QUA2JDA7A7YUJAJ4U
http://smallbusiness.chron.com/connect-time-capsule-mac-ethernet-cable-45415.html
https://support.apple.com/kb/PH18844?locale=en_US&viewlocale=en_US
OS X Yosemite: If Time Machine can’t find your backup disk
Click the Finder icon in the Dock to open a Finder window, then look in the Devices section. Your backup disk should be listed. If it’s not, it may be turned off, defective, or currently unavailable on the network.
from manual
https://manuals.info.apple.com/MANUALS/1000/MA1575/en_US/time_capsule_4th_gen_setup.pdf
To return your Time Capsule to the factory settings: m Use something pointed (such as a ballpoint pen) to press down and hold the reset button until the status light flashes quickly (about 5 seconds).
Your Time Capsule resets with the following settings:
 Your Time Capsule receives its IP address using DHCP.
 The network name is reset to Apple Network XXXXXX (where XXXXXX is replaced with the last six digits of the AirPort ID).
 The Time Capsule password is reset to public.
If your Time Capsule still isn’t responding, try the following:
1 Unplug your Time Capsule.
2 Use something pointed to press and hold down the reset button while you plug in your Time Capsule.
If Your Time Capsule Status Light Flashes Amber
The Ethernet cable may not be connected properly, your Time Capsule may be out of range of an AirPort network, or there may be a problem with your Internet service provider. If you’re connected to the Internet with a DSL or cable modem, the modem may have lost its connection to the network or the Internet. Even if the modem seems to be working properly, try disconnecting it from its power supply, waiting a few seconds, and then reconnecting it. Make sure your Time Capsule is connected directly to the modem via Ethernet before reconnecting power to the modem. For more information about why the light is flashing, open AirPort Utility, select your Time Capsule, and then choose Manual Setup from the Base Station menu. Click Base Station Status to display information about the flashing light. You can also select“Monitor base station for problems”in AirPort preferences. If the base station has a problem, AirPort Utility opens and walks you through solving the problem.
BEST GUIDE WITH PICTURES
https://snapguide.com/guides/extend-your-wi-fi-network-with-an-airport-express/
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ios tier 2
transfer voice memos to itunes
and transfer voice memos
---------
if icloud photo library is too slow consider using airdrop
http://www.macworld.co.uk/news/ipad/wireless-transfer-tips-how-copy-photos-iphone-iphone-or-ipad-3493316/
https://discussions.apple.com/thread/2768328?start=0&tstart=0
: Transferring photos taken with geotags to another iPhone
https://apple.stackexchange.com/questions/153771/how-to-recover-photos-from-an-iphone-3g?rq=1
How do I recover pictures from an iPhone 3G? Is there anything that can be done?
I have solved my problem!
First, I managed to get the phone to boot up by charging it straight from the wall to the device. Because Apple no longer supports the 3G, I've been unable to charge the phone through my computer (a Dell XPS 15Z laptop) for quite a long time. But when I did a basic connection to an outlet, it started charging immediately.
I have a PC, so I don't have to go through iTunes in order to access the pics on either of my iPhones; the Dell treats them essentially as an external hard drive. So I went in through the operating system: Computer --> OS (C:) --> iPhone --> Internal Storage -- > DCIM --> Folder(s) (named by the phone as a string of 7 or 8 numbers). I then opened the folder, selected my pics and movies, and drag-'n-dropped them into a new folder I created on my hard drive. I backed up the pics to my external hard drive and Google Drive and I'm all good to go!
I appreciate the assistance and helpful comments I received -- I'll definitely rec the Apple stack to friends and colleagues who use Apple products.
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https://www.eehelp.com/question/importing-photos-will-erase-current/
I want to sync the new photos from my PC to my iPhone 6 s more through iTunes but told me by doing this, all my current photos on my iPhone will be deleted and replaced with the new pictures that I'm importing. Is this true? If so why do? And how do I synchronize the new pictures with nothing clear?
Whenever you sync photos using iTunes, it sets the photos synchronized to the iPhone to match the current settings/selections on the Photos tab in iTunes. Note that it does nothing for the photos that were taken with the camera of the iPhone who are always on the iPhone - it affects only the photos that were previously synced from a computer via iTunes.
The idea of synchronization is that it resembles the current picture settings/select iTunes and adds or removes photos synchronized to the iPhone, so that photos synchronized to the phone correspond to the computer.
If you previously synchronized folder "A" of the computer and now you want to add a 'B' folder, then you will need to select both A and B in the iTunes settings when you synchronize.
If you deleted the photos previously synced from your computer, then you must add them to the computer until you synchronize if you do not want them be deleted from the phone. If the only copy is a copy previously synchronized on the phone then you should retrieve that computer before syncing. One way to do that is to send email to yourself from the phone.
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bn3177 apple store reservation china hong kong macau
before reservation MUST TURN ON 2 FACTOR AUTHENTICATION OR 2 STEP
-------
em983 DONT TRUST AN UNVERIFIABLE CERTIFICATE ADD TO SAFARI CERT
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must add to trade up ipad is qualified but must take to store for estimate of credits
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https://coolestguidesontheplanet.com/reset-forgotten-admin-password-mac-osx/
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need pics ht202860 already have .doc
Change or reset the password of a macOS user account
need the sierra pics reset password and note all in pink hilight
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filevault arts
https://vitobotta.com/2012/08/17/filevault-users-home-directory-on-an-encrypted-second-drive/
http://danfrakes.com/2015/01/04/how-to-duplicate-an-os-x-user-account/
http://www.macworld.com/article/2883401/filevault-2-encrypts-your-whole-mac-and-disk-utility-can-encrypt-parts.html
http://www.mactricksandtips.com/2014/01/check-enable-and-disable-filevault-from-terminal.html
http://www.peachpit.com/articles/article.aspx?p=2300563&seqNum=8
https://apple.stackexchange.com/questions/211391/has-el-capitan-disk-utility-removed-encryption-options
Has El Capitan Disk Utility Removed Encryption Options?No, just moved them.
Method 1:
Disk Utility > Menu > File > Unlock
(Embarrassingly I found this item after posting the question and using command line option to unlock the drive)
Method 2:
Command line, open "Terminal"
hdiutil attach /dev/diskXsY
Where X,Y are system specific numbers like 1,2,3.
You can get the button back by open the "Disk Utility" and then right click on the Toolbar in the Disk Utility window. Choose "Customize Toolbar". Now just drag and drop the "Unlock" button to a position where you want it. Click "Done" and you are ready to go again. Just mark the encrypted drive, click "Unlock" and you can either enter in your password or use a password from the keychain.
http://www.macworld.com/article/2883401/filevault-2-encrypts-your-whole-mac-and-disk-utility-can-encrypt-parts.html
https://derflounder.wordpress.com/2016/10/11/using-disk-utility-on-macos-sierra-to-unlock-filevault-2-encrypted-boot-drives/
has pics vg
Using Disk Utility on macOS Sierra to unlock FileVault 2-encrypted boot drivesAfter some investigation though, it looks like the ability to decrypt has been removed, but you can still unlock using Sierra’s Disk Utility. For more details, see below the jump.
1. Boot your Mac and hold down ⌘-R (Command –R) to boot from the Mac’s Recovery HD partition.
Note: You can also boot from and use any other 10.12.x-booting drive. As long as you have macOS Sierra’s Disk Utility, the process below should work.
2. Open Disk Utility.
3. Select your locked FileVault 2-encrypted boot drive.
4. Under the File menu, select Mount to mount the drive. The mount attempt should generate a password prompt to unlock the encrypted drive.
5. When prompted for a password, you can enter the password of any FileVault 2-enabled account on the drive.
6. Once you have unlocked the drive, you should then be able to use Disk Utility’s repair tools to hopefully fix whatever problem your Mac is having.
https://www.lifewire.com/using-finder-to-access-filevault-backups-time-machine-2260095
https://apple.stackexchange.com/questions/89991/is-there-a-way-to-recover-a-disk-when-file-vault-is-used
https://derflounder.wordpress.com/2011/11/23/using-disk-utility-to-unlock-or-decrypt-your-filevault-2-encrypted-boot-drive/
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app acceptance
search for
update software on your mac
how to reinstall apps purchased from the mac app store ht202161
address mac app store app acceptance issues ht204581
hide and unhide purchases in the mac app store ht202320
handling question about app acceptance cp1303
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loosing wifi connection after computer goes to sleep
https://discussions.apple.com/thread/5537854?tstart=0
http://osxdaily.com/2014/04/24/fix-mac-disconnect-wifi-sleep/
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google
what does itunes backup contacts
How to Back Up Your iPhone Contacts - OS X Dailyosxdaily.com/2012/06/14/how-to-back-up-your-iphone-contacts/
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no options for none on credit card
https://support.apple.com/en-us/HT203905
https://support.apple.com/en-ph/HT201266
Change or remove your Apple ID payment information
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http://www.tenorshare.com/fix-iphone/how-to-quickly-fix-not-enough-space-on-iphone-to-restore-backup.html
https://discussions.apple.com/thread/4777587?tstart=0
https://www.imobie.com/support/itunes-restore-problem-not-enough-space-on-iphone.htm
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need now and easy
flash for safari how to set
https://helpx.adobe.com/flash-player/kb/enabling-flash-player-safari.html
10.3 screens
terminal how to find if filevault on all versions
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how to see secondary video on mac
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add to header boot safe mode give chance to customer to make a time machine backup
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recovery mode or internet recovery add toget help online as a way to check internet add to header
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study permissions acl
https://discussions.apple.com/thread/4909911?tstart=0
Q: Pop message that Mac OS X needs to repair Library to run applications?
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researchsyncing with computer that a device was not synced before
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media information from ripped songs
https://support.apple.com/kb/PH19609?locale=en_US
iTunes for Mac: If you don’t see song information
iTunes finds the CD in the Gracenote media database on the Internet
https://discussions.apple.com/thread/827248?tstart=0
Are you importing commercial CDs or CD-Rs? If they are ones you made yourself the track names will be seen as Track 01, Track 02 etc. and the information has to be keyed in again by hand. For commercial CDs, you have to connect to the internet as iTunes picks up the track information from an online database. It will do this automatically if you are connected while you are importing or you can do it afterwards by connecting to the internet, highlighting the tracks and going to Advanced>Get CD Track names.
https://www.lifewire.com/when-itunes-doesnt-have-cd-names-for-music-2000484
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video card articles
https://support.apple.com/en-us/HT202053
MacBook Pro: How to determine which graphics processor is in use
https://support.apple.com/en-us/HT202043
Set graphics performance on MacBook Pro
https://support.apple.com/en-us/HT201851
MacBook Pro (15-inch, Late 2008), (17-inch, Early 2009), (15-inch and 17-inch, Mid 2009): How to set graphics performance
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best practice
forgottten apple id
autofill of google chrome
facetime contacts
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logic pro x (the music mixing application) all version 10 and above are compatible with el capitan and above
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itunes hidden song or many display
search for song needed
do same thing for mail
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install os from working computer to create a bootable os on external to copy
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RESEARCH 2 VERSIONS OF RECOVERY MODE SCREEN
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https://www.howtogeek.com/189575/8-mac-system-features-you-can-access-in-recovery-mode/
MUST ADD "get help online as a way to check internet add to header
or
https://www.howtogeek.com/189575/8-mac-system-features-you-can-access-in-recovery-mode/Use Network Tools to Troubleshoot Your Connection
Select Utilities > Network Utility to open a network diagnostic tool. This utility provides a graphical way to view your network connection information.
You can also use the netstat, ping, lookup, traceroute, whois, finger, and port scan utilities from here.
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bn3176
apple watch and beats repair or replacement
Apple Authorized Service Provider
and apple store cannot exchange or repair in store
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impt
em959
iOS 10 phone call routed to iPhone instead of bluetooth accessory
ht204220 iPhone hands free profile
ht201205 get help connecting a bluetooth accessory with you iPhone
ht203412 get help connecting your iPhone with your car stereo
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https://support.apple.com/en-ph/HT201668
If you can‘t install or update iTunes for Windows
-----
https://support.apple.com/en-ph/HT205012
How to save Visual Voicemail messages on your iPhone
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add to wiz header check version of software of iphone or ios device (issue with customer that had problem with verifying appleid on icloud))
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http://www.addictivetips.com/ios/how-to-enable-and-disable-threaded-view-in-the-mail-app-in-ios-10/
This threaded view has been migrated from the Mail app in macOS. What it essentially does is that it lets you see all emails sent and received in a single threaded conversation.
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sd card not reader not showing up in finder and disk utility
https://forums.macrumors.com/threads/sd-card-not-mounting-or-seen-in-disk-utility.1000046/
https://discussions.apple.com/thread/6128862?tstart=0
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need step by step of signing in appleid for old customer with screens
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study video filevault
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How to Downgrade to an Older Version of iOS on an iPhone or iPadhttps://www.howtogeek.com/230144/how-to-downgrade-to-an-older-version-of-ios-on-an-iphone-or-ipad/
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http://appletoolbox.com/2016/05/itunes-songs-greyed-how-to-fix/
iTunes Match stores all your music DRM-free in iCloud, including songs imported from CDs or music not purchased in the iTunes Store. With iTunes Match, all your iCloud stored music is available to you at any time on up to 10 of your devices and computers. This service should convert the majority of your protected songs, but it’s are not always 100% perfect. So be mindful before tossing away all your CDs etc.
On the other hand, Apple Music provides you access to Apple’s full music streaming catalog with no device restrictions. Play any song in Apple’s Music Catalog, whether your own it or not as long as you continue your subscription. All Apple Music is DRM-protected.
iTunes Songs Greyed Out: Check the Audio Format of the problem track
iTunes Songs Greyed Out: Check your iTunes Settings
iTunes Songs Greyed Out: Re-download the Song
delete the song and redownload it from the purchased section in iTunes.
iTunes Songs Greyed Out: ReAuthorize
ReSync Your Music
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http://osxdaily.com/2013/06/30/itunes-not-syncing-iphone-ipad-ipod-fix/
How to Fix iTunes When It’s Not Syncing with iPhone, iPad, or iPod Touch
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https://www.howtogeek.com/274863/how-to-fix-an-iphone-or-ipad-that-doesnt-show-up-in-itunes/
don't trust
Reset Your Location & Privacy SettingsIf you ever pressed “Don’t Trust” by accident, your device won’t show up in iTunes…and the message won’t pop up again. Thakfully, there’s a way to fix this.
This is stored in the “Location & Privacy” settings in iOS. You can reset them by going to Settings > General and tapping “Reset Location & Privacy”.
Next time you plug the device in, the “Trust This Computer” prompt should appear. (Note that this may also erase a few other settings–like which iOS apps are allowed to use your location–so you’ll have to deal with those prompts again too.)
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windows keyboard equivalent
https://www.google.com.ph/imgres?imgurl=https%3A%2F%2Fs-media-cache-ak0.pinimg.com%2Foriginals%2F65%2F0a%2Fc2%2F650ac20fd66c83b971241b4065235946.jpg&imgrefurl=https%3A%2F%2Fwww.pinterest.com%2Fpin%2F298574650271209523%2F&docid=iY0K1w7Uoy8voM&tbnid=Lp5safgTeT3C2M%3A&vet=10ahUKEwjv6IuepsjTAhUKVbwKHRdyDDQQMwggKAEwAQ..i&w=640&h=237&bih=756&biw=1429&q=windows%20keyboard%20mac%20equivalents&ved=0ahUKEwjv6IuepsjTAhUKVbwKHRdyDDQQMwggKAEwAQ&iact=mrc&uact=8
https://www.lifewire.com/what-are-windows-keyboard-equivalents-to-mac-2260203?utm_source=pinterest&utm_medium=social&utm_campaign=shareurlbuttons_nip
http://www.osxlatitude.com/use-a-pc-keyboard-with-your-hackintosh/
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black screen or prohibitory use option to select the hd
then still won’t boot but shows apple logo then shift
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Inserting multiple photos onto consecutive Keynote slides
https://discussions.apple.com/thread/1921524?start=0&tstart=0
http://keynoteuser.com/2009/03/02/batching-photos-into-slides-in-keynote/
http://www.macworld.com/article/1060016/software/keynoteimages.html
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express replacement full amount will be returned to customer
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smc alternative
sh ctrl option power
http://osxdaily.com/2010/03/24/when-and-how-to-reset-your-mac-system-management-controller-smc/
pictures https://www.google.com.ph/search?q=shift+control+option+power&tbm=isch&tbo=u&source=univ&sa=X&ved=0ahUKEwjm1KDCpcjTAhWKXLwKHa2MDcwQsAQIcg&biw=1429&bih=756
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show hidden files
http://osxdaily.com/2009/02/25/show-hidden-files-in-os-x/
---------
http://pondini.org/TM/A7.html
Time Machine - Troubleshooting
A7. How to Navigate to a file
----------
http://www.makeuseof.com/tag/antipop-cures-portable-macs-snap-crackle-pop-syndrome/
-------
from manual
If your iCloud documents and data aren’t the same everywhereIf you haven’t upgraded to iCloud Drive from iCloud Documents & Data, and your documents and data stored in iCloud aren’t the same on all your devices, you can reset iCloud Documents & Data. This process restores your documents and data stored in iCloud using documents and data from your devices. The process doesn’t delete documents or data and doesn’t affect document changes you’ve made.
--------------
study icloud archive
https://support.apple.com/en-us/HT204055
Archive or make copies of your iCloud datahttps://discussions.apple.com/thread/7702698?start=0&tstart=0
http://www.macworld.co.uk/how-to/iosapps/how-back-up-icloud-data-how-archive-data-stored-in-icloud-3652795/
-----------
prohibitory sign after update if you try safe mode one instance is the installer continues
------
folder location of time machine contacts
http://pondini.org/TM/28.html
https://discussions.apple.com/thread/4155097?tstart=0
https://discussions.apple.com/thread/4155097?tstart=0
How to recover the address book from Time Machine into contacts of Mountain Lion?
https://www.macobserver.com/tmo/answers/how_to_restore_os_xs_address_book_data_from_a_time_machine_backup
time machine backups are not associated anymore to computer once customer installs new os
This worked for me:
From Time Machine, restore a good backup of the entire "/Users/james/Library/Application Support/Address Book" folder to a different location, like to a folder on your desktop.
(note: the Library folder typically won't show up in Finder. To make it visible, in Terminal, issue this command:
defaults write com.apple.finder AppleShowAllFiles YES
then restart Finder: killall Finder )
Go offline. Do whatever you need to do to get completely disconnected from the internet (turn off Wireless, unplug the ethernet cable, etc.). Otherwise, iCloud will immediately overwrite your restore.
Delete the real folder: /Users/james/Library/Application Support/Address Book
Copy your restore (at the different location), to the real location ( /Users/james/Library/Application Support/Address Book )
Restart Contacts. Your restored data you want should be there. Before going online again, Export all these contacts (File - Export - etc...)
Go online again. iCloud will wipe out your Address Book with what's on iCloud. Re-import contacts as needed from your Export.
icloud can import vcard
https://support.apple.com/kb/ph3605?locale=en_US
iCloud: Import a vCard
https://support.apple.com/en-us/HT202158
Limits for iCloud Contacts, Calendars, Reminders, and Bookmarks
-----
permissions study
-----
meron bell canada concentrix
linksys
netgear
sonicwall
-----
study bookmarks some more and favorites
https://www.lifewire.com/safari-bookmarks-are-gone-fix-3971102
https://www.lifewire.com/manage-safari-bookmarks-favorites-2259958
http://appletoolbox.com/2012/10/safari-bookmarks-disappear-on-ipadiphone/
http://www.sheepsystems.com/files/support_articles/bkmx/rebuilding-icloud-bookmarks.html
-----
http://alternativeto.net/software/ibackup-extractor/
------------
really need icloud keychain reset
https://discussions.apple.com/thread/7915878?start=0&tstart=0
------
https://support.icloud.apple.com/support/client/help.html?lang=en-us#280
icloud support tool help
-----
port pictures
http://www.laptopmag.com/reviews/laptops/apple-macbook-air-13-early-2015
------
target display
https://mac-how-to.gadgethacks.com/how-to/connect-external-display-your-macbook-macbook-air-macbook-pro-0166209/
http://alvinalexander.com/apple/macbook-air-external-monitor-display-dvi-vga-connectors
--------
For you reference, review the following.
CP1243 SOP: iPad Service Strategy
CP1244 SOP: iPhone Service Strategy
CP1245 SOP: iPod and iSight Service Strategy
CP1486 SOP: Apple Watch Service Strategy
=-----------
re arrange the disk utility screens to show the one with parition information on the top
--------
http://pondini.org/TM/14.html
https://njr.sabi.net/2009/01/15/restoring-a-hard-drive-from-time-machine/
with pics
https://www.howtogeek.com/192533/how-to-back-up-your-mac-and-restore-files-with-time-machine/
-------
http://www.makeuseof.com/tag/online-resources-learn-apples-time-machine/
4 Resources to Become a Backup Master with Time Machine [Mac]
------
synced photo content from the outside will be erased when turning on icloud photo library
https://support.apple.com/en-us/HT201313
If you're syncing from Photos, only your System Photo Library is available in iTunes.
----------
-----
for disk utility have them describe the options on the left side of the box
need screens for when partition is selected
-----
photo app
copy paste photos from photo app to a different folder copies the low res version of the photos must use export.
also test if imported photos from iphone are copied to icloud or test sync
-----
add to ios webarchive
https://support.apple.com/en-ph/HT201412
If your iPhone, iPad, or iPod touch won‘t turn on
Contact Apple Support to set up service if you have any of these issues:
------
camera roll
https://support.apple.com/en-us/HT204570
What happened to the Camera Roll album on my iOS device?After you turn on iCloud Photo Library, the Camera Roll album is replaced with an All Photos album. The All Photos album gives you the same compact scroll view, now with all your photos and videos organized by the date you add them.
What happened to the My Photo Stream album?When you turn on iCloud Photo Library, all of the photos from My Photo Stream are added to the All Photos album. You won't see a separate My Photo Stream album. If you have both iCloud Photo Library and My Photo Stream turned on for your device, any new photos you add to your library or take with your iOS device can be seen in the My Photo Stream album on devices that don't have iCloud Photo Library turned on.
https://support.apple.com/en-us/HT204570
How do I remove all iCloud Photo Library content from iCloud and my devices?To turn off your iCloud Photo Library everywhere, follow these steps:
https://support.apple.com/en-us/HT204264
iCloud Photo Library faq
https://support.apple.com/en-us/HT207023
Enjoy your Memories in Photos
hidden photos
https://support.apple.com/en-us/HT205912
Get help with missing photos
------
how to insert sim card in iphone ipad need pictures of where the gold plates go
-------
https://support.apple.com/en-ph/HT204640
If your Apple Watch won‘t charge or it won‘t turn on
https://www.apple.com/watch/battery.html
General Battery Information
http://features.shopomo.com/how-tos/4-ways-to-restart-an-apple-watch-that-wont-turn-on/
-----
internet recovery 1007f
I had this same message and I realized what the problem was. Your computer is trying to get online via WIFI. If it's not connecting to the internet, you'll get this error. What was happening to me with this error. It was trying to connect to some wifi I don't use. From the desktop I delete all wifi settings I DIDN'T use, then rebooted into this recovery/erase screen, it then asked me what wifi I wanted to use, I entered the wifi key and way-lah! I was in. It started to download the information needed.
-----
on screen keyboard icon have customer describe e
------
https://support.apple.com/kb/PH21297?locale=en_US
Photos for Mac: Import photos and videos from storage mediahttps://support.apple.com/en-ph/HT201302
Import photos and videos from your iPhone, iPad, or iPod touch
-----
https://www.gadgetdaily.xyz/create-black-and-white-masterpieces/
Import media with Image Capture
-----
for cp 582 best to take a look at the webarchive it contains a table
------------
0418002 ref for sick
---------------
http://www.makeuseof.com/tag/dont-switch-international-itunes-media-app-store-youve-read/
--------
WORKFORCE TEL NO.
---
RESE
[email protected]
-------
------------------------
Article: HT201263
Note: If a customer is restoring because AppleCare support has removed Activation Lock, refer to HT201441: Turn off Find My iPhone Activation Lock.
Classify the case as Backup/Update/Restore > iOS SW Update / iOS SW Restore.
If you need to use recovery mode to restore a customer’s device
If the customer sees error 1671 in iTunes, it means that iTunes is still downloading the iOS update and the customer should let iTunes finish the update before trying to restore again.
--------
check continuity add a wix screen
text message forwarding
--------
voice over and captions are related
for customer with captions at the bottom
----------
cp1244
Carry-in is the only service option when a customer is outside the country where they purchased their device. If service is not available in the customer's location, advise them to seek service in another country.
If the customer only needs service for a damaged screen, offer mail-in repair as the first option, where available. Advise customers who have AC+ that mail-in and carry-in service have lower fees than ERS.
3. iPhone accessory service options
iPhone cases are available only as billable service parts, but manufacturing defects are covered by Apple's limited warranty and consumer law.
If a customer claims their case is defective and the failure is not due to accidental damage, send an RTA to determine how to proceed.
------
-------
syncing with computer that a device was not synced before
https://www.howtogeek.com/104298/sync-your-ios-device-with-a-new-computer-without-losing-data/
http://osxdaily.com/2015/11/01/what-erase-iphone-and-sync-with-itunes-library-message-means-and-does/
but only for itunes library
http://osxdaily.com/2012/02/29/sync-iphone-new-computer-without-losing-data/
--------
-----------
http://mir.com.ph/apple-mac-mini-a1347-unibody-all-in-1-cpu
-------------
tel no sir billy 09163721117
workforce
632 333 3426 77305
63 995 715 4934
63 995 715 4934
63 928 199 5833
63 9281995833
check overtime
------
apple watch get screens from cp1561
-----
If the customer purchased the device from an Apple Store (online or physical), ask the customer to provide an approximate date of purchase and one of the following:
-----
http://www.makeuseof.com/tag/dont-switch-international-itunes-media-app-store-youve-read/
-----
icloud keychain
13:31:17 Bien: Thanks for contacting Apple Support. My name is Bien. Please give me a moment to look over your information.
13:31:51 Bien: Hi Kim! How are you doing today?
13:32:10 [email protected]: im well thanks
13:32:26 Bien: You’re welcome! How may I help you today?
13:33:56 Bien: Are you still there?
13:33:56 Bien: Are we still connected Kim?
13:34:17 [email protected]: I am trying to log into I cloud and I keep getting a message saying i need approval from another device I have just upgraded to a i5 from an i4
13:35:01 Bien: I see. Let me help you with that. Can you tell me the iCloud ID that’s having the issue?
13:35:23 [email protected]: [email protected]
13:36:06 Bien: Thank you for that.
13:36:23 Bien: Can you tell me when did this issue started?
13:36:31 Bien: Were you able to login to include before?
13:37:13 [email protected]: it started with the new phone and yes i could log in before
13:37:58 Bien: I see.
13:38:07 [email protected]: I have tried using itunes on the laptop but have trouble there too have reset past word but could not remember security questions
13:38:50 Bien: I see.
13:39:41 Bien: Just to confirm, on the iCloud ID that you gave me
13:39:45 Bien: When you log it in
13:39:58 Bien: are you getting wrong password?
13:40:16 [email protected]: yes
13:40:44 Bien: I see. Where are you trying to log-in?
13:40:51 Bien: Is it on your iPhone or through pc?
13:40:59 [email protected]: on the phone
13:41:22 Bien: Can you give me the exact error that your getting?
13:41:36 Bien: For me to understand the issue further
13:42:24 [email protected]: ok i will type it for you ill be a minute
13:42:37 Bien: Sure! No problem Kim.
13:43:21 [email protected]: to continue using icloud on this phone approve it from one of your other devices using icloud security code
13:43:56 Bien: I see. Thank you for that Kim.
13:44:25 [email protected]: then it says slide for more
13:45:01 Bien: Do you have other iOS devices Kim?
13:46:09 [email protected]: yes an ipad
13:46:38 Bien: Do you use the same Apple ID on the iPad and the iphone?
13:46:48 [email protected]: yes
13:47:48 Bien: Can you turn on iCloud key chain on your iPad please?
13:48:03 Bien: To do this
13:48:49 [email protected]: what is key chain im in icloud devices on the ipad
13:50:07 Bien: Are you using your iPad now?
13:50:25 [email protected]: no im typing from the pc
13:51:08 Bien: iCloud Keychain is a feature that help protect your information.
13:51:21 Bien: We can try enabling it and see if the problem will be solved.
13:51:41 [email protected]: i just opened icloud on the ipad to see what devices were listed and the i5 is there Ive just turnty
13:52:25 [email protected]: trying icloud id and password in key chain now
13:52:48 Bien: Great! Where you Abe to set it up?
13:52:51 Bien: able*
13:53:49 [email protected]: yes it seems to have workrd just trying on the phone now
13:54:07 Bien: Great! Please do inform me once you’re done.
13:54:55 [email protected]: it said on the phone allow kims ipad to use icloud which we did
13:55:46 [email protected]: how do i check now to see if it is ok on the phone
13:56:00 Bien: can you try logging in your iCloud now on your phone/
13:56:46 [email protected]: will it be an app on the phone
13:57:09 Bien: Just try to log-in your Apple ID on the settings
13:57:19 Bien: Where you try to log-in before and you get an error
13:58:48 [email protected]: that was just from the message on the screen no icloud in settings
13:59:04 Bien: I see.
13:59:23 Bien: Can you go to Settings> your name>iCloud and turn on keychain too?
14:00:09 [email protected]: ok its on
14:01:02 Bien: Did it asked for a code?
14:01:15 [email protected]: no
14:02:02 Bien: I see.
14:02:09 Bien: That’s great!
14:02:21 Bien: Are you still getting the same error you were getting a while ago/
14:04:13 [email protected]: it just appears a few times a day hopefully you have fixed it for us do you want us to reboot the phone
14:04:43 Bien: Sure! Please do and let’s see if there’s still error.
14:05:31 [email protected]: doing it now really appreciate you patience
14:06:07 Bien: No problem Kim! We’re always here to help you so please feel free to contact us anytime if you need help.
14:06:39 [email protected]: have rebooted no error message at this stage.
14:06:49 Bien: Wow that’s good to know!
-----
how to remove credit card
how to bypass entering credit cardremove credit card from account
---------
force recovery alternat technique
turn off phone
press and hold home button
then connect to computer while holding down phone
iTunes should be on
-------------------
100173204373
tapping forgot code, resetting code now
finishing set up of ipad
all working now, advising on what this was
resolved
--------
-----
authorize computer
https://support.apple.com/en-us/HT201251
Authorize your computer in iTunes
---
need video dual booting
------
NEED ON WIX TO SEND TO CUSTOMER
SEE THE SECTION ENTITLED LIKE LWHEN DOWNLOADING SIERRA OR EL CAPITAN
------------
IPHONE RESTRICTIONS SYMPTOMS EFFECTS THAT RESTRICTION IS ON
SEARCH GOOGLE TURN OFF RESTRICTION, CHECK RESTRICTIONS + IPHONE, DISABLE RESTRICTION, IF RESTRICTION IS ENABLED
------
when to factory restore iphone and when not to factory restore
------
------
need instructions connecting macbook to hdmi tv (youtube video)
imac and macbook
------
combo update https://support.apple.com/kb/DL1910?locale=en_US
Download macOS Sierra 10.12.4 Combo Update
-----
show on screen keyboard ON-SCREEN KEYBOARD
https://www.engadget.com/2014/03/11/mac-101-using-the-keyboard-viewer-in-os-x-mavericks/
https://support.apple.com/kb/PH21565?locale=en_USOS X
El Capitan: Use the Keyboard Viewer
https://support.apple.com/kb/PH25242?locale=en_US
macOS Sierra: Use the Keyboard Viewer
http://www.imore.com/how-use-keyboard-viewer-your-mac
http://www.laptopmag.com/articles/show-on-screen-keyboard-macos-sierra
https://mcmw.abilitynet.org.uk/apple-os-x-10-8-mountain-lion-using-the-on-screen-keyboard/
https://support.apple.com/en-us/HT204434
important see full keyboard access can use tab
https://discussions.apple.com/thread/5408176?start=0&tstart=0
sticky keys for how to use shift for on screen keyboard
------
https://support.apple.com/kb/PH18854?locale=en_US&viewlocale=en_US
OS X Yosemite: Verify your backup disk
--------
------
----
-----
site engineers can recover files recently deleted from icloud drive
------
----
you can open service and store locator without a case number
----
study pages numbers and keynote
---
ZIMBRA.AZURE
-----
for proof of purchase
CHECK THE COUNTRY OF PURCHASE
EX CUSTOMER IS IN AUSTRALIA BUT PHONE BOUGHT IN AMERICA THE POP MUST BE FORWARDED TO AMERICA
-----
itunes can check if an appleid has an associated osx
------
study app working in safe mode MORE like the photo app where importing shared folder makes photo app quit unexpectedly
----------------
MAGIC MOUSE 2 COMPATIBILITY only works with el capitanmouse magic charge
------------------
still need the format for afp://192.168.0.1
------------
STILL NEED THE INTERNATIONAL WARRANTY
--------------
need web server on apple to share webarchive
--------------
longest filename in apple
---------------
RESEARCH ICLOUD DRIVE DOCUMENTS AND DESKTOP
--------------
CONSOLIDATE ALL SOLUTIONS OF NO RINGTONE
--------
-------
windows keys on mac easy way to test
option apple logo for system information
command + comma finder pref
----------
safety told
store has to reach out to acs apple channel support (this is the stores own support line)
for reimbursements
-------
apple robina
policy on mac bought at police aution wanting to remove filevault or firmware lock
-----
disk utility with partition highlighted saysthis partition contains a locked disk
https://discussions.apple.com/thread/4163063?tstart=0
has picture of exactly what my customer sees
https://derflounder.wordpress.com/2011/11/23/using-disk-utility-to-unlock-or-decrypt-your-filevault-2-encrypted-boot-drive/
https://forums.macrumors.com/threads/el-capitan-disk-locked.1948594/
has el capitan picture of locked disk in disk utility and discusses diskutil cs delete "Fusion Drive"
------
http://www.imore.com/how-partition-your-mac-test-os-x-el-capitan
dual boot?
-----
http://www.stellarpartitionmanager.com/blog/partition-elcapitan-drive/
--------
create a bootable recovery on external ssd
-----
ANO INSTANCES REFUND NG TIER 2 AT ANO ANG SAKOP NG CUSTOMER RELATIONS
-----
need to share with customer on wix time machine how to need ht
-------
https://support.apple.com/kb/PH15140?locale=en_US
https://support.apple.com/kb/PH21306?locale=en_US
--------
https://computers.tutsplus.com/tutorials/everything-you-need-to-know-about-your-macs-hard-drive--mac-45157
-------
---------
internet recovery research
keyword
settings privacy
--------------
-------
cp1244
look for international service strategy
when having phone bought from another country but fixed in another country
--------
https://support.apple.com/kb/PH18381?locale=en_US
mouse keys
https://support.apple.com/kb/PH25642?locale=en_US
macOS Sierra: Control the pointer using Mouse Keyspress Option-Command-F5
https://apple.stackexchange.com/questions/107063/how-do-you-enable-mousekeys-without-using-the-mouse
There are a lot of standard keyboard shortcuts that you can use to navigate around without the mouse:
------
http://www.apple.com/legal/sales-support/terms/iphonears/outofwarranty.html
cp582 mail in
-----
-----
https://www.lifewire.com/what-are-windows-keyboard-equivalents-to-mac-2260203
---------------
can you reset a two factor fro another device that has a different appleid signed in
-------------
missed calls handoff should be off = study handoff and effects pros and cons
missing messages apple id signed on on multiple devices used by others
iCloud ida photo library phone at photo library comp mac mallet
ano and mangyayari pat on ng photo library comp mabubura ba iCloud ng phone
------
Thanks for contacting us. We received your information but couldn’t complete your unlock request for Find My iPhone.
Product: iPhone 6s Plus
Serial number:
We need the original sales receipt to show proof of purchase of the product. To be considered valid, the receipt must include this information:
• Reseller’s name, address, and phone number or website URL
• Date of purchase when the product was originally sold
• Itemized product information, including product serial number
The serial number can be typed or handwritten. If the reseller didn’t provide the serial number on the receipt, you can write the number on the receipt before you send it. For help finding your product’s serial number, see this article:
https://support.apple.com/en-gb/HT204308
If your receipt doesn’t include this information, you can take a screenshot of your online receipt. You can also contact the authorized reseller to get a copy of your receipt.
-----
create a Two-Factor Authentication for account recovery
--------------
email Active Links:
BN3162 Setting up repairs for iPad 4th Gen.
CP939 SOP: Handling Issues with Back-Ordered or Discontinued Service Parts
------
The Apple USB SuperDrive is an optical DVD reader and recorder that connects to an Apple Mac via a USB port. It gives the Apple Mac a DVD recorder, which works in the same fashion to a Mac with a DVD drive built-in.Dec 2, 2013
-----
undelete app similar to windows
------
https://support.apple.com/kb/PH25574?locale=en_US&viewlocale=en_US
macOS Sierra: Work in multiple spaces
text edit on multiple desktops
------
base system
https://discussions.apple.com/thread/5013742?start=0&tstart=0
https://www.lifewire.com/use-disk-utility-bootable-os-x-yosemite-installer-2259935
The OS X Recovery Partition: What It Is, Why It's There and How to Remove Ithttps://computers.tutsplus.com/tutorials/the-os-x-recovery-partition-what-it-is-why-its-there-and-how-to-remove-it--mac-31796
---------
what is inside disk utility base system
--------------
you can add more to recall in ios like anti reflective coating
-----
http://www.wikihow.com/Make-a-DMG-File-on-a-Mac
------------------
https://discussions.apple.com/thread/6856556?start=0&tstart=0
flashing folder with a question mark. when i press cmd+r i get the globe spinning, but after seconds i got an error ( 2006F )
error 2006f
----------------
need apple care days valid and hanggang kailan mabibili
-------------
----
create dmg file from folder
tel no billy
create a new location wifi
first look first open
educ
in tech specs in the box
account recovery
contacts ang importante
how to recover contacts--
-----
----------
------------
contact numbers don't match means another email address (settings > mail > account , check for another account besides icloud) is storing contact information from it's own contact list into the contact application of iphone.
you can configure the email on a different phone to see the number of contacts imported (as long as you turn on contacts for that particular email)
research how to transfer all contacts into icloud
-----------
------------
email filter spam
best whitelist
https://discussions.apple.com/thread/6472071?start=0&tstart=0
https://discussions.apple.com/thread/6472071?start=0&tstart=0
best
https://discussions.apple.com/thread/5494257?start=0&tstart=0
Feb 9, 2015 4:08 AM in response to sizzlinsushi
best
https://support.apple.com/en-us/HT202315
Identify and filter junk mail in iCloudSpammers use the email image-loading feature to determine whether your email account is active. Here's how to keep images from loading automatically:
iCloud: Manage junk mail
https://9to5mac.com/2014/01/11/how-to-use-apple-mail-rules-to-automatically-filter-out-unwanted-messages/
https://support.apple.com/kb/PH2650?locale=en_US
iCloud: Filter email automatically
https://www.iphonelife.com/issues/2011May-June/HowDisableMailAcct
does not apply to alias
study alias, study email forwarding
https://support.apple.com/kb/PH2643?locale=en_US
iCloud: If you have trouble receiving email
research
test with test email and how to undo a filter
https://support.apple.com/kb/PH22334?viewlocale=en_US&locale=en_US
Mail for Mac: If junk mail filters aren’t working correctly
https://support.apple.com/kb/PH22351?locale=en_US&viewlocale=en_US
Mail for Mac: Junk Mail preferences in Mail
https://support.apple.com/kb/PH22258?locale=en_US&viewlocale=en_US
Mail for Mac: Reduce junk mail in your inboxhttps://discussions.apple.com/thread/6878383?start=0&tstart=0
Remove addresses from spam / junk mail list
https://support.apple.com/kb/PH22304?locale=en_US&viewlocale=en_US
Mail for Mac: Use events, contacts, and other items found in emailsWhen you receive emails that include invitations, dates and times, addresses, phone numbers, or other types of information, you can use that information in other apps, such as Calendar or Contacts. F
-------------
https://support.apple.com/kb/PH23643?locale=en_US&viewlocale=en_USPages for Mac: Add headers, footers, and page numbers in a Pages document
----------
----------
purchase history ios and mac
Phishing & Other Suspicious Emails
https://www.apple.com/legal/more-resources/phishing/
To report spam or other suspicious messages that you have received through iMessage, please send them to [email protected] with the requested information from:
Report iMessages that look like spam or junk
https://support.apple.com/HT202747
EM925: MESSAGES OPENS TO A WHITE SCREEN OR CRASHES
fix update if persist tier 2
need in weebly apple store pop what is needed if device bought from apple store
https://support.apple.com/en-us/HT201518
mac in lost mode gets firmware password
video overlay for mac games
how to capture game screens
https://support.apple.com/en-us/HT201609
If your Mac keeps asking for the login keychain password
http://apple.stackexchange.com/questions/153720/how-do-i-delete-or-fix-my-keychain-after-changing-my-password
app acceptance for iwork
CP1303
HT204581
------------------
need screens firmware lock
need screens filevault lock
---------------
mac wont turn on
HT204267
hold down power for 10 seconds then turn on again
need in weebly apple store pop what is needed if device bought from apple store
need cpu paano malaman na high usage pati ram and disk activity
need how to download en masse and selection specifi in icloud since i cannot download folders
ask technician what do they do if cannot backup using target disk
https://www.howtogeek.com/292197/how-to-verify-that-your-macs-time-machine-backups-are-working-properly/
target disk mode meron ba firmware dependence ano computer ang kaya target disk
update ng os kasama ba update firmware
https://support.apple.com/en-us/HT201518
About EFI and SMC firmware updates for Intel-based Mac computershttp://www.chriswrites.com/how-to-check-and-update-your-macs-firmware/
http://apple.stackexchange.com/questions/226518/how-can-i-install-the-newest-efi-firmware-upgrade-from-el-capitan
best
https://www.lifewire.com/mac-firmware-restoration-2259978
https://www.ifixit.com/Answers/View/337306/EFI+and+Firmware+update+from+4%2C1+to+5%2C1+for+Sierra+Upgrade+Solved
https://www.cnet.com/news/how-to-handle-os-x-firmware-updates-that-wont-install/
https://www.lifewire.com/mac-firmware-restoration-2259978
how to create encrypted dmg file
If Mail on your Mac keeps asking for your passwordHT204187
need icloud app for windows
https://support.google.com/accounts/answer/185833
Sign in using App PasswordsAn App password is a 16-digit passcode that gives an app or device permission to access your Google Account. If you use 2-Step-Verification and are seeing a “password incorrect” error when trying to access your Google Account, an App password may solve the problem. Most of the time, you’ll only have to enter an App password once per app or device, so don’t worry about memorizing it.
Note: If you have iOS 8.3 or greater on your iPhone or OSX 10.10.3 on your Mac, you will no longer have to use App passwords to use 2-Step Verification when using the Gmail or any Google branded Apps from iTunes. Using the Google option on the native iOS mail client also does not require App passwords.
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developer support
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get more screen disk utility
and all the procedures for disk utility
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em948
if a customer’s mac starts up to a black screen or a black screen with a cursor after updating to macos sierra 10.12.2
has instructions on single user mode for tier 2
black screen with cursor
1. restart in safe mode and disconnect external hardware
2. if the system starts normally in safe mode and customer able to log in but issue returns after restart, restart into safe mode and disable auto login from:
system preferences > User and groups > login options
select off from the options for automatic login.
3. the the black screen appears in safe mode, try to log in using the keyboard.
- ask the customer if the customer if computer normally starts to a login screen that displays one or multiple users when it’s working properly.
-if so, try logging in to the computer using only the keyboard. when the blank screen appears with the cursor, choose the appropriate solution below based on the customer’s normal login procedure.
- if there is normally only one user at the login screen, type the password followed by the return key to log in.
- if there is normally more than one user listed at login, you may have to first enter the first letter of the user account name followed by the return key to select that account from the screen. You then should be able to enter the corresponding user password
note: if the customer is normally prompted to type their name and password at the login scree, you’ll need to type the complete user name, press the tab key, enter the password, then press return to log in. then disable login from
system pref > users and groups > login options
select off from the options for automatic login.
4. once the customer is logged in, the issue should be resolved restart the computer normally to confirm that the issue is fixed.
5. if these steps don’t resolve the issue, warm transfer the customer to tier 2 to continue troubleshooting.
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ht204915
two-factor authentication for apple id
el cap only trusted device
add to two factor wix
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el capitan wont download on 10.6.8
https://apple.stackexchange.com/questions/208488/el-captain-update-download-doesnt-continue-after-restarting-the-mac
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add to internet recovery wix
https://support.apple.com/en-us/HT201314
About macOS Recovery
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bn3167 there is a service policy (cp1576) that covers affected smart keyboards for 3 years after the first retail salve of the deviice
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add to header offer pop to remove apple id from phone
for Two-Factor Authentication customer who forgot apple id password
and cannot reset
also
http://www.scrubly.com/blog/how-to-mac/icloud-keychain-view-passwords-credit-cards/
view passwords of iphone and mac (keychain)
https://www.cnet.com/how-to/how-to-retrieve-icloud-keychain-passwords-on-ios/
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iTunes finds the CD in the Gracenote media database on the Internetstudy icloud keychain
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https://support.apple.com/en-us/HT204034
Create or use your Apple ID without a payment method
https://support.apple.com/en-us/HT203905
If you can‘t choose None when you edit your Apple ID payment information
https://forums.macrumors.com/threads/cant-download-free-appstore-apps-without-credit-card-on-file.876659/
I Was Having This Problem Too, Even When The Apps Was Free They Were Still Asking For Credit/ Debit Card! So I Decided To Take A Closer Look At What They Was Askin For. When I Looked At The 'Required Fields' Alot Was Already Filled In Including A Card Number So Then I Read The Message At The Top Again, Apparently They Didn't Recognize My Phone So I Had To VERIFY My Card Info! Lol All The Aggarvation I Went Through For Nothing ### Hope This Helps
I had this problem but all you need to do is go into settings, click on ICLOUD, then click on ACCOUNT, then go onto PAYMENT INFORMATION, then where it asks what type of card you are using e.g. Visa, MasterCard, Amex ext. choose NONE then click done and you will be able to download free apps. Hope this helps
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https://www.lifewire.com/ipod-iphone-freezes-up-2000669
many models
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recently published bullet news articles and procedures
apps news and emerging issues
download iOS 10.0 - iOS 10.3.1 dl1893
em747
check the identityServices logs if you can’t log in to FaceTime, iMessage or iCloud
look for
need to update to sierra
if cannot tier 2
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100212039148 - customer wants replacement 3month old mac not powering on-tier 2
Advised with replacing products, we need to have a confirmed major hardware fault, and the device should first be replaced or have refusal of replacement from the original place of purchase.
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apple id on login can change back
behavior if using apple id as login is icloud keeps asking during login saying there was a problem loggin in to icloud
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time machine will not work with computer with logic board replacement same with itunes and iphone
research how to delete time mahcine backup
research how to inherit backup
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https://support.apple.com/en-us/HT202945
OS X: Combining PDF documents using Preview-------
study the new magic keyboard 2017
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http://osxdaily.com/2012/02/22/mac-wont-remember-a-wireless-network-password-heres-how-to-fix-it/
add summary to quick fix
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wifi usb issue
https://support.apple.com/en-us/HT203302
best with steps and how to use itunes to verify data transfer should explain why need to verify itunes data connection and eliminate possibility of wrong 3rd party cable.
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https://www.lifewire.com/iphone-cant-connect-to-wifi-fix-1999602
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https://discussions.apple.com/thread/3118169?start=0&tstart=0
How can I set quicktime as the default application for playing mp4 video instead of itunes?
https://support.apple.com/en-us/HT201290
If an audio or video file doesn‘t play on Mac
https://discussions.apple.com/thread/3915918?tstart=0
Q: How can I set quicktime as the default application for playing mp4 video instead of itunes?
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best file in use by what what process is using a file ()
https://stackoverflow.com/questions/8317177/see-what-process-is-using-a-file-in-mac-os-x
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NEED FOR IPHONE IPAD
NOT DETECTED BY ITUNES FIRST FIND OUT IF CONNECT CABLE AND CHARGING TO ELIMINATE PHYSICAL PORT PROBLEM
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STUDY EXTENSIVELY KEYBOARD DICTATION
CJ CASE
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activation lock also prevents phone from calling ok for lost phone
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need screens for repair program for installer problem
https://support.microsoft.com/en-us/instantanswers/ce7ba88b-4e95-4354-b807-35732db36c4d/repair-or-remove-programs-in-windows-10#v1h=tab01
https://support.apple.com/en-us/HT204275
Remove and reinstall iTunes and related software components for Windows 7 and later
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need new link price apple care
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merge photo library
mac way and 3rd party way
http://www.macworld.com/article/2909654/software-photography/how-to-import-merge-and-consolidate-your-libraries-in-photos-for-os-x.html
http://www.macworld.com/article/3132980/photography/how-to-merge-iphoto-and-photo-libraries-on-a-mac.html
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https://www.howtogeek.com/267094/how-to-hold-a-conference-call-with-your-iphone/
http://www.dummies.com/consumer-electronics/smartphones/iphone/how-to-make-a-conference-call-on-your-iphone/
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ad hoc network
https://www.macobserver.com/tmo/article/how-to-create-and-use-an-ad-hoc-network-on-your-mac
http://www.delora.com/advice/networking_guide/adhoc_wifi2/
https://www.macobserver.com/tmo/article/how-to-create-and-use-an-ad-hoc-network-on-your-mac
https://apple.stackexchange.com/questions/182760/how-to-create-a-password-protected-ad-hoc-network-on-yosemite
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stop restoring phone
https://www.gottabemobile.com/how-to-stop-an-icloud-restore-that-is-stuck/
also in the same backup now screen in icloud
https://support.apple.com/en-ca/HT204184
Restore your iPhone, iPad, or iPod touch from a backup
https://support.apple.com/en-us/HT203516
If iCloud Backup couldn’t be completed or you can’t restore
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~/Library/Keychains removed duplicate files and the keychain.login
https://www.cnet.com/news/tutorial-keychain-issues-resol
https://discussions.apple.com/thread/4560610?tstart=0
http://www.macworld.com/article/2013756/how-to-manage-passwords-with-keychain-access.html
https://apple.stackexchange.com/questions/153720/how-do-i-delete-or-fix-my-keychain-after-changing-my-password
https://apple.stackexchange.com/questions/124591/osx-is-repeatedly-asking-for-login-keychain-password
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https://discussions.apple.com/thread/5472367?start=30
What is com.apple.IconServicesAgent?
https://gist.github.com/walesmd/7315613
https://kieranhealy.org/blog/archives/2014/01/07/an-issue-in-mavericks-with-com-dot-apple-dot-iconservicesagent/
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http://osxdaily.com/2014/04/03/record-sound-mac-easy-quicktime/
http://osxdaily.com/2010/06/25/disable-the-internal-microphone-on-your-mac/
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http://osxdaily.com/2017/02/21/detect-camera-microphone-activity-mac-oversight/
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https://support.apple.com/en-ca/HT203032
Make a call with Wi-Fi Calling
With Wi-Fi Calling, you can place a phone call if you have a Wi-Fi connection in an area with little or no cellular coverage. Learn how to make a voice call using Wi-Fi Calling.
for my customer restart of mac yosemite
https://support.apple.com/kb/PH25821?viewlocale=en_US&locale=fi_FI
FaceTime for Mac: Make and receive phone calls on your Mac
https://support.apple.com/kb/ph18756?locale=en_US
OS X Yosemite: Use your Mac to make and receive phone calls
https://support.apple.com/kb/PH21870?locale=en_US
OS X El Capitan: Use your Mac to make and receive phone calls
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assorted
https://www.lifewire.com/fix-mac-that-stall-on-gray-screen-at-startup-2260831
https://www.lifewire.com/safari-slow-page-loads-dns-prefetching-2259904
https://www.lifewire.com/mac-performance-tips-2260783
https://www.lifewire.com/mac-performance-tips-remove-unneeded-login-items-2260827
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https://support.apple.com/en-us/HT204681
Use Continuity to connect your Mac, iPhone, iPad, iPod touch, and Apple Watch
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https://support.apple.com/kb/ph18754?locale=en_US
OS X Yosemite: Pick up where you left off with Handoff
https://support.apple.com/kb/PH25169?locale=en_US
macOS Sierra: Pick up where you left off with Handoff
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Article: HT201263 copied weekly
Note: If a customer is restoring because AppleCare support has removed Activation Lock, refer to HT201441: Turn off Find My iPhone Activation Lock.
Classify the case as Backup/Update/Restore > iOS SW Update / iOS SW Restore.
If you need to use recovery mode to restore a customer’s device
- Connect the customer's device to a computer and open iTunes.
- Keep the device connected and force restart it.
- When asked, be sure to choose Update—do not choose Restore—to make sure that the customer doesn't lose data. When you choose Update, it reinstalls only iOS and doesn't erase content and settings.
- If Update doesn't work, then you can choose Restore as a last resort.
If the customer sees error 1671 in iTunes, it means that iTunes is still downloading the iOS update and the customer should let iTunes finish the update before trying to restore again.
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safeview accept
apple terms agree
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how do you know there is a firmware password
you will be prompted for password when trying to boot from anything other than internal hd
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em925
iPhone iPad
messages opens to white unresponsive screen
fix: update to 10.3.2
em976
after update to 10.3 customer might notice additional 4gb of other space in capacity of iTunes also see device capacity increased by 4gb
fix: update to 10.3.2
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need faster way smc nvram safemode which to do first
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https://ccms.ultimatecsr.com
https://ccms.ultimatecsr.com/login
[email protected]
Hlsfeb2017!
Hlsmay2017!
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purchased item can play but does not show up in
HT203167
If you see an exclamation point next to your items in iTunes
HT201625
Manage and back up your iTunes media library vgvg
HT203564
About iCloud Music Library icons and status vgvg
HT201253
Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USBWhat you can sync with iTunes
- Albums, songs, playlists, movies, TV shows, books, podcasts, audiobooks, and tones.
- Photos and videos. To sync photos and videos using iTunes, you can use a supported photos app or sync from a specific folder on your computer. Learn more about how to keep your photos and videos up to date on all of your devices.
- Contacts and calendars.
- Device backups that you made using iTunes.
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folder location for iphoto library mac osx 10.6
http://www.justanswer.com/mac-computers/69hkn-photographs-disappeared-library-iphoto.html
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call forwarding carrier specific ht202176
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bn3178
Apple acquires beddit
email service request to [email protected]
device support http://www.beddit.com/faq
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https://discussions.apple.com/thread/5489855?tstart=0
Can't connect to a current Time Machine backup disk ERROR
http://www.victorchoi.com/2016/06/time-machine-gives-error-cant-connect.html
Time machine gives error "can't connect to a current time machine backup disk"
Folder’s Permission issue
I noticed that the time machine backup folder was not accessible. I tried to change the permission of the folder on Finder. But, it wasn’t possible. So I tried other way which is using Pathfinder app.
And I changed the permission to read the folder and owner of the folder from root to my account. After that the time machine data was finally accessible.
It was great because I could restore my backup which meant I didn’t lose my data. So if you have a problem like this, try to change the permission and the owner of the folder.
I think that if you don’t have Pathfinder app, you can use a command line tool to change them.
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https://support.apple.com/en-ph/HT201519
Update the software on your AirPort base station
has pics compatibility list and latest version available
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research and arrange airport express and old airport connect to new
and range and compatibility with 802.11
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100192015160
adriane rays sabi KO NA NGA BA CABLE (AIRPORT NA APPEAR DISAPPEAR SA AIRPORT UTILITY)
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time capsule can connect usb drive
time capsule appears as volume named "data" drive on finder
time capsule has no power off button
https://support.apple.com/en-us/HT201510Setting up Time Capsule for the first timeThis article describes one configuration option available to you. There are other options available, such adding your Time Capsule to an existing AirPort network. See the Setup Guide for more details.
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time capsule just connect wired to router should auto configure only need to enter password
can turn off wifi if requested by customer
http://www.macworld.com/article/3053642/hardware/how-to-disable-wi-fi-base-station-features-on-a-time-capsule.html
https://discussions.apple.com/thread/7258253?start=0&tstart=0
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what airport util version to use for which airport version
http://www.mac-forums.com/other-hardware-and-peripherals/337910-time-machine-unable-connect-time-capsule.html
https://support.apple.com/en-us/HT201911
How to find the serial number of your AirPort Extreme, AirPort Express, or AirPort Time Capsule
NEED SERIAL LOCATION OF AIRPORT EXPRESS TIME CAPSULE AND AIRPORT EXTREME
ALSO NEED TO VERIFY IF AIRPORT WHEN FACTORY RESET IT BROADCAST SSID OF APPLE AS AN EASY WAY TO VERIFY IT WAS FACTORY RESET
https://forums.macrumors.com/threads/1st-gen-airport-express-trouble.1553619/
also after doing the reset look at your list of available wireless networks, i don't remember exactly what the default is, but it's something like "apple network " and then 8 random characters. if you see that, you know it's broadcasting. If you want to set it up over wireless, you would have to connect to that network. On a mac, airport utility will handle that for you, not sure how it works on PC.
how to reset time capsule
http://pondini.org/TM/Troubleshooting.html
vg
https://support.apple.com/en-gb/HT201945
Resetting an AirPort base station FAQ
How do I reset my AirPort base station?
Where is the reset button on my specific AirPort base station?
https://support.apple.com/en-us/HT201155AirPort Base Station: ISP provisioning may prevent Internet connection via broadband (cable or DSL)https://www.apple.com/shop/question/answers/product/MD463LL/A/can-i-set-up-my-airport-time-capsule-direct-to-my-i-mac/QJTUF9J4CJHF2A4PA
https://www.apple.com/shop/question/answers/product/ME182LL/A/can-i-plug-my-computer-directly-into-the-time-capsule/QUA2JDA7A7YUJAJ4U
http://smallbusiness.chron.com/connect-time-capsule-mac-ethernet-cable-45415.html
https://support.apple.com/kb/PH18844?locale=en_US&viewlocale=en_US
OS X Yosemite: If Time Machine can’t find your backup disk
Click the Finder icon in the Dock to open a Finder window, then look in the Devices section. Your backup disk should be listed. If it’s not, it may be turned off, defective, or currently unavailable on the network.
from manual
https://manuals.info.apple.com/MANUALS/1000/MA1575/en_US/time_capsule_4th_gen_setup.pdf
To return your Time Capsule to the factory settings: m Use something pointed (such as a ballpoint pen) to press down and hold the reset button until the status light flashes quickly (about 5 seconds).
Your Time Capsule resets with the following settings:
 Your Time Capsule receives its IP address using DHCP.
 The network name is reset to Apple Network XXXXXX (where XXXXXX is replaced with the last six digits of the AirPort ID).
 The Time Capsule password is reset to public.
If your Time Capsule still isn’t responding, try the following:
1 Unplug your Time Capsule.
2 Use something pointed to press and hold down the reset button while you plug in your Time Capsule.
If Your Time Capsule Status Light Flashes Amber
The Ethernet cable may not be connected properly, your Time Capsule may be out of range of an AirPort network, or there may be a problem with your Internet service provider. If you’re connected to the Internet with a DSL or cable modem, the modem may have lost its connection to the network or the Internet. Even if the modem seems to be working properly, try disconnecting it from its power supply, waiting a few seconds, and then reconnecting it. Make sure your Time Capsule is connected directly to the modem via Ethernet before reconnecting power to the modem. For more information about why the light is flashing, open AirPort Utility, select your Time Capsule, and then choose Manual Setup from the Base Station menu. Click Base Station Status to display information about the flashing light. You can also select“Monitor base station for problems”in AirPort preferences. If the base station has a problem, AirPort Utility opens and walks you through solving the problem.
BEST GUIDE WITH PICTURES
https://snapguide.com/guides/extend-your-wi-fi-network-with-an-airport-express/
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ios tier 2
transfer voice memos to itunes
and transfer voice memos
---------
if icloud photo library is too slow consider using airdrop
http://www.macworld.co.uk/news/ipad/wireless-transfer-tips-how-copy-photos-iphone-iphone-or-ipad-3493316/
https://discussions.apple.com/thread/2768328?start=0&tstart=0
: Transferring photos taken with geotags to another iPhone
https://apple.stackexchange.com/questions/153771/how-to-recover-photos-from-an-iphone-3g?rq=1
How do I recover pictures from an iPhone 3G? Is there anything that can be done?
I have solved my problem!
First, I managed to get the phone to boot up by charging it straight from the wall to the device. Because Apple no longer supports the 3G, I've been unable to charge the phone through my computer (a Dell XPS 15Z laptop) for quite a long time. But when I did a basic connection to an outlet, it started charging immediately.
I have a PC, so I don't have to go through iTunes in order to access the pics on either of my iPhones; the Dell treats them essentially as an external hard drive. So I went in through the operating system: Computer --> OS (C:) --> iPhone --> Internal Storage -- > DCIM --> Folder(s) (named by the phone as a string of 7 or 8 numbers). I then opened the folder, selected my pics and movies, and drag-'n-dropped them into a new folder I created on my hard drive. I backed up the pics to my external hard drive and Google Drive and I'm all good to go!
I appreciate the assistance and helpful comments I received -- I'll definitely rec the Apple stack to friends and colleagues who use Apple products.
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https://www.eehelp.com/question/importing-photos-will-erase-current/
I want to sync the new photos from my PC to my iPhone 6 s more through iTunes but told me by doing this, all my current photos on my iPhone will be deleted and replaced with the new pictures that I'm importing. Is this true? If so why do? And how do I synchronize the new pictures with nothing clear?
Whenever you sync photos using iTunes, it sets the photos synchronized to the iPhone to match the current settings/selections on the Photos tab in iTunes. Note that it does nothing for the photos that were taken with the camera of the iPhone who are always on the iPhone - it affects only the photos that were previously synced from a computer via iTunes.
The idea of synchronization is that it resembles the current picture settings/select iTunes and adds or removes photos synchronized to the iPhone, so that photos synchronized to the phone correspond to the computer.
If you previously synchronized folder "A" of the computer and now you want to add a 'B' folder, then you will need to select both A and B in the iTunes settings when you synchronize.
If you deleted the photos previously synced from your computer, then you must add them to the computer until you synchronize if you do not want them be deleted from the phone. If the only copy is a copy previously synchronized on the phone then you should retrieve that computer before syncing. One way to do that is to send email to yourself from the phone.
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bn3177 apple store reservation china hong kong macau
before reservation MUST TURN ON 2 FACTOR AUTHENTICATION OR 2 STEP
-------
em983 DONT TRUST AN UNVERIFIABLE CERTIFICATE ADD TO SAFARI CERT
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must add to trade up ipad is qualified but must take to store for estimate of credits
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https://coolestguidesontheplanet.com/reset-forgotten-admin-password-mac-osx/
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need pics ht202860 already have .doc
Change or reset the password of a macOS user account
need the sierra pics reset password and note all in pink hilight
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filevault arts
https://vitobotta.com/2012/08/17/filevault-users-home-directory-on-an-encrypted-second-drive/
http://danfrakes.com/2015/01/04/how-to-duplicate-an-os-x-user-account/
http://www.macworld.com/article/2883401/filevault-2-encrypts-your-whole-mac-and-disk-utility-can-encrypt-parts.html
http://www.mactricksandtips.com/2014/01/check-enable-and-disable-filevault-from-terminal.html
http://www.peachpit.com/articles/article.aspx?p=2300563&seqNum=8
https://apple.stackexchange.com/questions/211391/has-el-capitan-disk-utility-removed-encryption-options
Has El Capitan Disk Utility Removed Encryption Options?No, just moved them.
Method 1:
Disk Utility > Menu > File > Unlock
(Embarrassingly I found this item after posting the question and using command line option to unlock the drive)
Method 2:
Command line, open "Terminal"
hdiutil attach /dev/diskXsY
Where X,Y are system specific numbers like 1,2,3.
You can get the button back by open the "Disk Utility" and then right click on the Toolbar in the Disk Utility window. Choose "Customize Toolbar". Now just drag and drop the "Unlock" button to a position where you want it. Click "Done" and you are ready to go again. Just mark the encrypted drive, click "Unlock" and you can either enter in your password or use a password from the keychain.
http://www.macworld.com/article/2883401/filevault-2-encrypts-your-whole-mac-and-disk-utility-can-encrypt-parts.html
https://derflounder.wordpress.com/2016/10/11/using-disk-utility-on-macos-sierra-to-unlock-filevault-2-encrypted-boot-drives/
has pics vg
Using Disk Utility on macOS Sierra to unlock FileVault 2-encrypted boot drivesAfter some investigation though, it looks like the ability to decrypt has been removed, but you can still unlock using Sierra’s Disk Utility. For more details, see below the jump.
1. Boot your Mac and hold down ⌘-R (Command –R) to boot from the Mac’s Recovery HD partition.
Note: You can also boot from and use any other 10.12.x-booting drive. As long as you have macOS Sierra’s Disk Utility, the process below should work.
2. Open Disk Utility.
3. Select your locked FileVault 2-encrypted boot drive.
4. Under the File menu, select Mount to mount the drive. The mount attempt should generate a password prompt to unlock the encrypted drive.
5. When prompted for a password, you can enter the password of any FileVault 2-enabled account on the drive.
6. Once you have unlocked the drive, you should then be able to use Disk Utility’s repair tools to hopefully fix whatever problem your Mac is having.
https://www.lifewire.com/using-finder-to-access-filevault-backups-time-machine-2260095
https://apple.stackexchange.com/questions/89991/is-there-a-way-to-recover-a-disk-when-file-vault-is-used
https://derflounder.wordpress.com/2011/11/23/using-disk-utility-to-unlock-or-decrypt-your-filevault-2-encrypted-boot-drive/
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app acceptance
search for
update software on your mac
how to reinstall apps purchased from the mac app store ht202161
address mac app store app acceptance issues ht204581
hide and unhide purchases in the mac app store ht202320
handling question about app acceptance cp1303
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loosing wifi connection after computer goes to sleep
https://discussions.apple.com/thread/5537854?tstart=0
http://osxdaily.com/2014/04/24/fix-mac-disconnect-wifi-sleep/
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what does itunes backup contacts
How to Back Up Your iPhone Contacts - OS X Dailyosxdaily.com/2012/06/14/how-to-back-up-your-iphone-contacts/
-----
no options for none on credit card
https://support.apple.com/en-us/HT203905
https://support.apple.com/en-ph/HT201266
Change or remove your Apple ID payment information
-----
http://www.tenorshare.com/fix-iphone/how-to-quickly-fix-not-enough-space-on-iphone-to-restore-backup.html
https://discussions.apple.com/thread/4777587?tstart=0
https://www.imobie.com/support/itunes-restore-problem-not-enough-space-on-iphone.htm
-------
need now and easy
flash for safari how to set
https://helpx.adobe.com/flash-player/kb/enabling-flash-player-safari.html
10.3 screens
terminal how to find if filevault on all versions
-----
how to see secondary video on mac
------
add to header boot safe mode give chance to customer to make a time machine backup
------
recovery mode or internet recovery add toget help online as a way to check internet add to header
------
study permissions acl
https://discussions.apple.com/thread/4909911?tstart=0
Q: Pop message that Mac OS X needs to repair Library to run applications?
------
researchsyncing with computer that a device was not synced before
-----
media information from ripped songs
https://support.apple.com/kb/PH19609?locale=en_US
iTunes for Mac: If you don’t see song information
iTunes finds the CD in the Gracenote media database on the Internet
https://discussions.apple.com/thread/827248?tstart=0
Are you importing commercial CDs or CD-Rs? If they are ones you made yourself the track names will be seen as Track 01, Track 02 etc. and the information has to be keyed in again by hand. For commercial CDs, you have to connect to the internet as iTunes picks up the track information from an online database. It will do this automatically if you are connected while you are importing or you can do it afterwards by connecting to the internet, highlighting the tracks and going to Advanced>Get CD Track names.
https://www.lifewire.com/when-itunes-doesnt-have-cd-names-for-music-2000484
- Make sure you're connected to the internet
- Single click the songs you want to get information for
- Click the File menu
- Click Library
- Click Get Track Names
- iTunes will contact GraceNote. If it can match the song, it automatically adds whatever information it has. If it can't definitely match the song, a pop-up window may offer a set of choices. Select the correct one and click OK.
-------------------
video card articles
https://support.apple.com/en-us/HT202053
MacBook Pro: How to determine which graphics processor is in use
https://support.apple.com/en-us/HT202043
Set graphics performance on MacBook Pro
https://support.apple.com/en-us/HT201851
MacBook Pro (15-inch, Late 2008), (17-inch, Early 2009), (15-inch and 17-inch, Mid 2009): How to set graphics performance
---
best practice
forgottten apple id
autofill of google chrome
facetime contacts
------
logic pro x (the music mixing application) all version 10 and above are compatible with el capitan and above
-------
itunes hidden song or many display
search for song needed
do same thing for mail
-----
-------
----
install os from working computer to create a bootable os on external to copy
-----
RESEARCH 2 VERSIONS OF RECOVERY MODE SCREEN
-----
https://www.howtogeek.com/189575/8-mac-system-features-you-can-access-in-recovery-mode/
MUST ADD "get help online as a way to check internet add to header
or
https://www.howtogeek.com/189575/8-mac-system-features-you-can-access-in-recovery-mode/Use Network Tools to Troubleshoot Your Connection
Select Utilities > Network Utility to open a network diagnostic tool. This utility provides a graphical way to view your network connection information.
You can also use the netstat, ping, lookup, traceroute, whois, finger, and port scan utilities from here.
-------
bn3176
apple watch and beats repair or replacement
Apple Authorized Service Provider
and apple store cannot exchange or repair in store
------
impt
em959
iOS 10 phone call routed to iPhone instead of bluetooth accessory
ht204220 iPhone hands free profile
ht201205 get help connecting a bluetooth accessory with you iPhone
ht203412 get help connecting your iPhone with your car stereo
------
------
https://support.apple.com/en-ph/HT201668
If you can‘t install or update iTunes for Windows
-----
https://support.apple.com/en-ph/HT205012
How to save Visual Voicemail messages on your iPhone
-----
add to wiz header check version of software of iphone or ios device (issue with customer that had problem with verifying appleid on icloud))
------
http://www.addictivetips.com/ios/how-to-enable-and-disable-threaded-view-in-the-mail-app-in-ios-10/
This threaded view has been migrated from the Mail app in macOS. What it essentially does is that it lets you see all emails sent and received in a single threaded conversation.
----
sd card not reader not showing up in finder and disk utility
https://forums.macrumors.com/threads/sd-card-not-mounting-or-seen-in-disk-utility.1000046/
https://discussions.apple.com/thread/6128862?tstart=0
----
need step by step of signing in appleid for old customer with screens
-------
study video filevault
------
-------
-----
How to Downgrade to an Older Version of iOS on an iPhone or iPadhttps://www.howtogeek.com/230144/how-to-downgrade-to-an-older-version-of-ios-on-an-iphone-or-ipad/
------
http://appletoolbox.com/2016/05/itunes-songs-greyed-how-to-fix/
iTunes Match stores all your music DRM-free in iCloud, including songs imported from CDs or music not purchased in the iTunes Store. With iTunes Match, all your iCloud stored music is available to you at any time on up to 10 of your devices and computers. This service should convert the majority of your protected songs, but it’s are not always 100% perfect. So be mindful before tossing away all your CDs etc.
On the other hand, Apple Music provides you access to Apple’s full music streaming catalog with no device restrictions. Play any song in Apple’s Music Catalog, whether your own it or not as long as you continue your subscription. All Apple Music is DRM-protected.
iTunes Songs Greyed Out: Check the Audio Format of the problem track
iTunes Songs Greyed Out: Check your iTunes Settings
iTunes Songs Greyed Out: Re-download the Song
delete the song and redownload it from the purchased section in iTunes.
iTunes Songs Greyed Out: ReAuthorize
ReSync Your Music
---------
http://osxdaily.com/2013/06/30/itunes-not-syncing-iphone-ipad-ipod-fix/
How to Fix iTunes When It’s Not Syncing with iPhone, iPad, or iPod Touch
-----
https://www.howtogeek.com/274863/how-to-fix-an-iphone-or-ipad-that-doesnt-show-up-in-itunes/
don't trust
Reset Your Location & Privacy SettingsIf you ever pressed “Don’t Trust” by accident, your device won’t show up in iTunes…and the message won’t pop up again. Thakfully, there’s a way to fix this.
This is stored in the “Location & Privacy” settings in iOS. You can reset them by going to Settings > General and tapping “Reset Location & Privacy”.
Next time you plug the device in, the “Trust This Computer” prompt should appear. (Note that this may also erase a few other settings–like which iOS apps are allowed to use your location–so you’ll have to deal with those prompts again too.)
-------
-----
windows keyboard equivalent
https://www.google.com.ph/imgres?imgurl=https%3A%2F%2Fs-media-cache-ak0.pinimg.com%2Foriginals%2F65%2F0a%2Fc2%2F650ac20fd66c83b971241b4065235946.jpg&imgrefurl=https%3A%2F%2Fwww.pinterest.com%2Fpin%2F298574650271209523%2F&docid=iY0K1w7Uoy8voM&tbnid=Lp5safgTeT3C2M%3A&vet=10ahUKEwjv6IuepsjTAhUKVbwKHRdyDDQQMwggKAEwAQ..i&w=640&h=237&bih=756&biw=1429&q=windows%20keyboard%20mac%20equivalents&ved=0ahUKEwjv6IuepsjTAhUKVbwKHRdyDDQQMwggKAEwAQ&iact=mrc&uact=8
https://www.lifewire.com/what-are-windows-keyboard-equivalents-to-mac-2260203?utm_source=pinterest&utm_medium=social&utm_campaign=shareurlbuttons_nip
http://www.osxlatitude.com/use-a-pc-keyboard-with-your-hackintosh/
------
-------
--------
black screen or prohibitory use option to select the hd
then still won’t boot but shows apple logo then shift
-------
Inserting multiple photos onto consecutive Keynote slides
https://discussions.apple.com/thread/1921524?start=0&tstart=0
http://keynoteuser.com/2009/03/02/batching-photos-into-slides-in-keynote/
http://www.macworld.com/article/1060016/software/keynoteimages.html
-------
express replacement full amount will be returned to customer
------
smc alternative
sh ctrl option power
http://osxdaily.com/2010/03/24/when-and-how-to-reset-your-mac-system-management-controller-smc/
pictures https://www.google.com.ph/search?q=shift+control+option+power&tbm=isch&tbo=u&source=univ&sa=X&ved=0ahUKEwjm1KDCpcjTAhWKXLwKHa2MDcwQsAQIcg&biw=1429&bih=756
------
show hidden files
http://osxdaily.com/2009/02/25/show-hidden-files-in-os-x/
---------
http://pondini.org/TM/A7.html
Time Machine - Troubleshooting
A7. How to Navigate to a file
----------
http://www.makeuseof.com/tag/antipop-cures-portable-macs-snap-crackle-pop-syndrome/
-------
from manual
If your iCloud documents and data aren’t the same everywhereIf you haven’t upgraded to iCloud Drive from iCloud Documents & Data, and your documents and data stored in iCloud aren’t the same on all your devices, you can reset iCloud Documents & Data. This process restores your documents and data stored in iCloud using documents and data from your devices. The process doesn’t delete documents or data and doesn’t affect document changes you’ve made.
- If you have documents that are stored in iCloud and open on any devices set up for Documents & Data, stop editing the documents, then save and close them.
- Go to Settings on iCloud.com, then click Reset Documents (in the Advanced section).
If you don’t see Reset Documents, you already upgraded to iCloud Drive and can restore recently deleted files instead. For more information, see Use iCloud Drive on iCloud.com. - Click Reset Documents and Data.
- When prompted to restart your devices, restart your iOS devices set up for iCloud Documents & Data and your Mac computers set up for iCloud Documents & Data.
--------------
study icloud archive
https://support.apple.com/en-us/HT204055
Archive or make copies of your iCloud datahttps://discussions.apple.com/thread/7702698?start=0&tstart=0
http://www.macworld.co.uk/how-to/iosapps/how-back-up-icloud-data-how-archive-data-stored-in-icloud-3652795/
-----------
prohibitory sign after update if you try safe mode one instance is the installer continues
------
folder location of time machine contacts
http://pondini.org/TM/28.html
https://discussions.apple.com/thread/4155097?tstart=0
https://discussions.apple.com/thread/4155097?tstart=0
How to recover the address book from Time Machine into contacts of Mountain Lion?
https://www.macobserver.com/tmo/answers/how_to_restore_os_xs_address_book_data_from_a_time_machine_backup
time machine backups are not associated anymore to computer once customer installs new os
This worked for me:
From Time Machine, restore a good backup of the entire "/Users/james/Library/Application Support/Address Book" folder to a different location, like to a folder on your desktop.
(note: the Library folder typically won't show up in Finder. To make it visible, in Terminal, issue this command:
defaults write com.apple.finder AppleShowAllFiles YES
then restart Finder: killall Finder )
Go offline. Do whatever you need to do to get completely disconnected from the internet (turn off Wireless, unplug the ethernet cable, etc.). Otherwise, iCloud will immediately overwrite your restore.
Delete the real folder: /Users/james/Library/Application Support/Address Book
Copy your restore (at the different location), to the real location ( /Users/james/Library/Application Support/Address Book )
Restart Contacts. Your restored data you want should be there. Before going online again, Export all these contacts (File - Export - etc...)
Go online again. iCloud will wipe out your Address Book with what's on iCloud. Re-import contacts as needed from your Export.
icloud can import vcard
https://support.apple.com/kb/ph3605?locale=en_US
iCloud: Import a vCard
https://support.apple.com/en-us/HT202158
Limits for iCloud Contacts, Calendars, Reminders, and Bookmarks
-----
permissions study
-----
meron bell canada concentrix
linksys
netgear
sonicwall
-----
study bookmarks some more and favorites
https://www.lifewire.com/safari-bookmarks-are-gone-fix-3971102
https://www.lifewire.com/manage-safari-bookmarks-favorites-2259958
http://appletoolbox.com/2012/10/safari-bookmarks-disappear-on-ipadiphone/
http://www.sheepsystems.com/files/support_articles/bkmx/rebuilding-icloud-bookmarks.html
-----
http://alternativeto.net/software/ibackup-extractor/
------------
really need icloud keychain reset
https://discussions.apple.com/thread/7915878?start=0&tstart=0
------
https://support.icloud.apple.com/support/client/help.html?lang=en-us#280
icloud support tool help
-----
port pictures
http://www.laptopmag.com/reviews/laptops/apple-macbook-air-13-early-2015
------
target display
https://mac-how-to.gadgethacks.com/how-to/connect-external-display-your-macbook-macbook-air-macbook-pro-0166209/
http://alvinalexander.com/apple/macbook-air-external-monitor-display-dvi-vga-connectors
--------
For you reference, review the following.
CP1243 SOP: iPad Service Strategy
CP1244 SOP: iPhone Service Strategy
CP1245 SOP: iPod and iSight Service Strategy
CP1486 SOP: Apple Watch Service Strategy
=-----------
re arrange the disk utility screens to show the one with parition information on the top
--------
http://pondini.org/TM/14.html
https://njr.sabi.net/2009/01/15/restoring-a-hard-drive-from-time-machine/
with pics
https://www.howtogeek.com/192533/how-to-back-up-your-mac-and-restore-files-with-time-machine/
-------
http://www.makeuseof.com/tag/online-resources-learn-apples-time-machine/
4 Resources to Become a Backup Master with Time Machine [Mac]
------
synced photo content from the outside will be erased when turning on icloud photo library
https://support.apple.com/en-us/HT201313
If you're syncing from Photos, only your System Photo Library is available in iTunes.
- iCloud Photo Library doesn't upload photos and videos you add to your device from iTunes. If you're missing photos after you turn on iCloud Photo Library, follow these steps.
----------
-----
for disk utility have them describe the options on the left side of the box
need screens for when partition is selected
-----
photo app
copy paste photos from photo app to a different folder copies the low res version of the photos must use export.
also test if imported photos from iphone are copied to icloud or test sync
-----
add to ios webarchive
https://support.apple.com/en-ph/HT201412
If your iPhone, iPad, or iPod touch won‘t turn on
Contact Apple Support to set up service if you have any of these issues:
- You still see a black screen after charging, force restarting, or following the steps in this article.
- You see a black screen, but you can hear alerts, sounds, and vibrations.
- Your screen is on, but it doesn't respond when you tap, slide, or try other gestures.
- You can't force your device to restart because your Home button or Sleep/Wake button is broken or stuck.
- Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.
------
camera roll
https://support.apple.com/en-us/HT204570
What happened to the Camera Roll album on my iOS device?After you turn on iCloud Photo Library, the Camera Roll album is replaced with an All Photos album. The All Photos album gives you the same compact scroll view, now with all your photos and videos organized by the date you add them.
What happened to the My Photo Stream album?When you turn on iCloud Photo Library, all of the photos from My Photo Stream are added to the All Photos album. You won't see a separate My Photo Stream album. If you have both iCloud Photo Library and My Photo Stream turned on for your device, any new photos you add to your library or take with your iOS device can be seen in the My Photo Stream album on devices that don't have iCloud Photo Library turned on.
https://support.apple.com/en-us/HT204570
How do I remove all iCloud Photo Library content from iCloud and my devices?To turn off your iCloud Photo Library everywhere, follow these steps:
- On your iPhone, iPad, or iPod touch:
- If you're using iOS 10.3 or later, go to Settings > [your name] > iCloud > iCloud Storage > Manage Storage > iCloud Photo Library, then select Disable and Delete.
- If you're using iOS 10.2 or earlier, go to Settings > iCloud > Storage > Manage Storage > iCloud Photo Library, then select Disable and Delete.
- On your Mac, go to Apple menu > System Preferences > iCloud. Click Manage, select Photo Library, then select Disable and delete.
https://support.apple.com/en-us/HT204264
iCloud Photo Library faq
https://support.apple.com/en-us/HT207023
Enjoy your Memories in Photos
hidden photos
https://support.apple.com/en-us/HT205912
Get help with missing photos
------
how to insert sim card in iphone ipad need pictures of where the gold plates go
-------
https://support.apple.com/en-ph/HT204640
If your Apple Watch won‘t charge or it won‘t turn on
https://www.apple.com/watch/battery.html
General Battery Information
http://features.shopomo.com/how-tos/4-ways-to-restart-an-apple-watch-that-wont-turn-on/
-----
internet recovery 1007f
I had this same message and I realized what the problem was. Your computer is trying to get online via WIFI. If it's not connecting to the internet, you'll get this error. What was happening to me with this error. It was trying to connect to some wifi I don't use. From the desktop I delete all wifi settings I DIDN'T use, then rebooted into this recovery/erase screen, it then asked me what wifi I wanted to use, I entered the wifi key and way-lah! I was in. It started to download the information needed.
-----
on screen keyboard icon have customer describe e
------
https://support.apple.com/kb/PH21297?locale=en_US
Photos for Mac: Import photos and videos from storage mediahttps://support.apple.com/en-ph/HT201302
Import photos and videos from your iPhone, iPad, or iPod touch
-----
https://www.gadgetdaily.xyz/create-black-and-white-masterpieces/
Import media with Image Capture
-----
for cp 582 best to take a look at the webarchive it contains a table
------------
0418002 ref for sick
---------------
http://www.makeuseof.com/tag/dont-switch-international-itunes-media-app-store-youve-read/
--------
WORKFORCE TEL NO.
---
RESE
[email protected]
-------
------------------------
Article: HT201263
Note: If a customer is restoring because AppleCare support has removed Activation Lock, refer to HT201441: Turn off Find My iPhone Activation Lock.
Classify the case as Backup/Update/Restore > iOS SW Update / iOS SW Restore.
If you need to use recovery mode to restore a customer’s device
- Connect the customer's device to a computer and open iTunes.
- Keep the device connected and force restart it.
- When asked, be sure to choose Update—do not choose Restore—to make sure that the customer doesn't lose data. When you choose Update, it reinstalls only iOS and doesn't erase content and settings.
- If Update doesn't work, then you can choose Restore as a last resort.
If the customer sees error 1671 in iTunes, it means that iTunes is still downloading the iOS update and the customer should let iTunes finish the update before trying to restore again.
--------
check continuity add a wix screen
text message forwarding
--------
voice over and captions are related
for customer with captions at the bottom
----------
cp1244
Carry-in is the only service option when a customer is outside the country where they purchased their device. If service is not available in the customer's location, advise them to seek service in another country.
If the customer only needs service for a damaged screen, offer mail-in repair as the first option, where available. Advise customers who have AC+ that mail-in and carry-in service have lower fees than ERS.
3. iPhone accessory service options
iPhone cases are available only as billable service parts, but manufacturing defects are covered by Apple's limited warranty and consumer law.
If a customer claims their case is defective and the failure is not due to accidental damage, send an RTA to determine how to proceed.
------
-------
syncing with computer that a device was not synced before
https://www.howtogeek.com/104298/sync-your-ios-device-with-a-new-computer-without-losing-data/
http://osxdaily.com/2015/11/01/what-erase-iphone-and-sync-with-itunes-library-message-means-and-does/
but only for itunes library
http://osxdaily.com/2012/02/29/sync-iphone-new-computer-without-losing-data/
--------
-----------
http://mir.com.ph/apple-mac-mini-a1347-unibody-all-in-1-cpu
-------------
tel no sir billy 09163721117
workforce
632 333 3426 77305
63 995 715 4934
63 995 715 4934
63 928 199 5833
63 9281995833
check overtime
------
apple watch get screens from cp1561
-----
If the customer purchased the device from an Apple Store (online or physical), ask the customer to provide an approximate date of purchase and one of the following:
- Payment method
- Store location
- Receipt/web order number
-----
http://www.makeuseof.com/tag/dont-switch-international-itunes-media-app-store-youve-read/
-----
icloud keychain
13:31:17 Bien: Thanks for contacting Apple Support. My name is Bien. Please give me a moment to look over your information.
13:31:51 Bien: Hi Kim! How are you doing today?
13:32:10 [email protected]: im well thanks
13:32:26 Bien: You’re welcome! How may I help you today?
13:33:56 Bien: Are you still there?
13:33:56 Bien: Are we still connected Kim?
13:34:17 [email protected]: I am trying to log into I cloud and I keep getting a message saying i need approval from another device I have just upgraded to a i5 from an i4
13:35:01 Bien: I see. Let me help you with that. Can you tell me the iCloud ID that’s having the issue?
13:35:23 [email protected]: [email protected]
13:36:06 Bien: Thank you for that.
13:36:23 Bien: Can you tell me when did this issue started?
13:36:31 Bien: Were you able to login to include before?
13:37:13 [email protected]: it started with the new phone and yes i could log in before
13:37:58 Bien: I see.
13:38:07 [email protected]: I have tried using itunes on the laptop but have trouble there too have reset past word but could not remember security questions
13:38:50 Bien: I see.
13:39:41 Bien: Just to confirm, on the iCloud ID that you gave me
13:39:45 Bien: When you log it in
13:39:58 Bien: are you getting wrong password?
13:40:16 [email protected]: yes
13:40:44 Bien: I see. Where are you trying to log-in?
13:40:51 Bien: Is it on your iPhone or through pc?
13:40:59 [email protected]: on the phone
13:41:22 Bien: Can you give me the exact error that your getting?
13:41:36 Bien: For me to understand the issue further
13:42:24 [email protected]: ok i will type it for you ill be a minute
13:42:37 Bien: Sure! No problem Kim.
13:43:21 [email protected]: to continue using icloud on this phone approve it from one of your other devices using icloud security code
13:43:56 Bien: I see. Thank you for that Kim.
13:44:25 [email protected]: then it says slide for more
13:45:01 Bien: Do you have other iOS devices Kim?
13:46:09 [email protected]: yes an ipad
13:46:38 Bien: Do you use the same Apple ID on the iPad and the iphone?
13:46:48 [email protected]: yes
13:47:48 Bien: Can you turn on iCloud key chain on your iPad please?
13:48:03 Bien: To do this
13:48:49 [email protected]: what is key chain im in icloud devices on the ipad
13:50:07 Bien: Are you using your iPad now?
13:50:25 [email protected]: no im typing from the pc
13:51:08 Bien: iCloud Keychain is a feature that help protect your information.
13:51:21 Bien: We can try enabling it and see if the problem will be solved.
13:51:41 [email protected]: i just opened icloud on the ipad to see what devices were listed and the i5 is there Ive just turnty
13:52:25 [email protected]: trying icloud id and password in key chain now
13:52:48 Bien: Great! Where you Abe to set it up?
13:52:51 Bien: able*
13:53:49 [email protected]: yes it seems to have workrd just trying on the phone now
13:54:07 Bien: Great! Please do inform me once you’re done.
13:54:55 [email protected]: it said on the phone allow kims ipad to use icloud which we did
13:55:46 [email protected]: how do i check now to see if it is ok on the phone
13:56:00 Bien: can you try logging in your iCloud now on your phone/
13:56:46 [email protected]: will it be an app on the phone
13:57:09 Bien: Just try to log-in your Apple ID on the settings
13:57:19 Bien: Where you try to log-in before and you get an error
13:58:48 [email protected]: that was just from the message on the screen no icloud in settings
13:59:04 Bien: I see.
13:59:23 Bien: Can you go to Settings> your name>iCloud and turn on keychain too?
14:00:09 [email protected]: ok its on
14:01:02 Bien: Did it asked for a code?
14:01:15 [email protected]: no
14:02:02 Bien: I see.
14:02:09 Bien: That’s great!
14:02:21 Bien: Are you still getting the same error you were getting a while ago/
14:04:13 [email protected]: it just appears a few times a day hopefully you have fixed it for us do you want us to reboot the phone
14:04:43 Bien: Sure! Please do and let’s see if there’s still error.
14:05:31 [email protected]: doing it now really appreciate you patience
14:06:07 Bien: No problem Kim! We’re always here to help you so please feel free to contact us anytime if you need help.
14:06:39 [email protected]: have rebooted no error message at this stage.
14:06:49 Bien: Wow that’s good to know!
-----
how to remove credit card
how to bypass entering credit cardremove credit card from account
---------
force recovery alternat technique
turn off phone
press and hold home button
then connect to computer while holding down phone
iTunes should be on
-------------------
100173204373
tapping forgot code, resetting code now
finishing set up of ipad
all working now, advising on what this was
resolved
--------
-----
authorize computer
https://support.apple.com/en-us/HT201251
Authorize your computer in iTunes
---
need video dual booting
------
NEED ON WIX TO SEND TO CUSTOMER
SEE THE SECTION ENTITLED LIKE LWHEN DOWNLOADING SIERRA OR EL CAPITAN
------------
IPHONE RESTRICTIONS SYMPTOMS EFFECTS THAT RESTRICTION IS ON
SEARCH GOOGLE TURN OFF RESTRICTION, CHECK RESTRICTIONS + IPHONE, DISABLE RESTRICTION, IF RESTRICTION IS ENABLED
------
when to factory restore iphone and when not to factory restore
------
------
need instructions connecting macbook to hdmi tv (youtube video)
imac and macbook
------
combo update https://support.apple.com/kb/DL1910?locale=en_US
Download macOS Sierra 10.12.4 Combo Update
-----
show on screen keyboard ON-SCREEN KEYBOARD
https://www.engadget.com/2014/03/11/mac-101-using-the-keyboard-viewer-in-os-x-mavericks/
https://support.apple.com/kb/PH21565?locale=en_USOS X
El Capitan: Use the Keyboard Viewer
https://support.apple.com/kb/PH25242?locale=en_US
macOS Sierra: Use the Keyboard Viewer
http://www.imore.com/how-use-keyboard-viewer-your-mac
http://www.laptopmag.com/articles/show-on-screen-keyboard-macos-sierra
https://mcmw.abilitynet.org.uk/apple-os-x-10-8-mountain-lion-using-the-on-screen-keyboard/
https://support.apple.com/en-us/HT204434
important see full keyboard access can use tab
https://discussions.apple.com/thread/5408176?start=0&tstart=0
sticky keys for how to use shift for on screen keyboard
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https://support.apple.com/kb/PH18854?locale=en_US&viewlocale=en_US
OS X Yosemite: Verify your backup disk
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site engineers can recover files recently deleted from icloud drive
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you can open service and store locator without a case number
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study pages numbers and keynote
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ZIMBRA.AZURE
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for proof of purchase
CHECK THE COUNTRY OF PURCHASE
EX CUSTOMER IS IN AUSTRALIA BUT PHONE BOUGHT IN AMERICA THE POP MUST BE FORWARDED TO AMERICA
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itunes can check if an appleid has an associated osx
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study app working in safe mode MORE like the photo app where importing shared folder makes photo app quit unexpectedly
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MAGIC MOUSE 2 COMPATIBILITY only works with el capitanmouse magic charge
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still need the format for afp://192.168.0.1
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STILL NEED THE INTERNATIONAL WARRANTY
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need web server on apple to share webarchive
--------------
longest filename in apple
---------------
RESEARCH ICLOUD DRIVE DOCUMENTS AND DESKTOP
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CONSOLIDATE ALL SOLUTIONS OF NO RINGTONE
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windows keys on mac easy way to test
option apple logo for system information
command + comma finder pref
----------
safety told
store has to reach out to acs apple channel support (this is the stores own support line)
for reimbursements
-------
apple robina
policy on mac bought at police aution wanting to remove filevault or firmware lock
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disk utility with partition highlighted saysthis partition contains a locked disk
https://discussions.apple.com/thread/4163063?tstart=0
has picture of exactly what my customer sees
https://derflounder.wordpress.com/2011/11/23/using-disk-utility-to-unlock-or-decrypt-your-filevault-2-encrypted-boot-drive/
https://forums.macrumors.com/threads/el-capitan-disk-locked.1948594/
has el capitan picture of locked disk in disk utility and discusses diskutil cs delete "Fusion Drive"
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http://www.imore.com/how-partition-your-mac-test-os-x-el-capitan
dual boot?
-----
http://www.stellarpartitionmanager.com/blog/partition-elcapitan-drive/
--------
create a bootable recovery on external ssd
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ANO INSTANCES REFUND NG TIER 2 AT ANO ANG SAKOP NG CUSTOMER RELATIONS
-----
need to share with customer on wix time machine how to need ht
-------
https://support.apple.com/kb/PH15140?locale=en_US
https://support.apple.com/kb/PH21306?locale=en_US
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https://computers.tutsplus.com/tutorials/everything-you-need-to-know-about-your-macs-hard-drive--mac-45157
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internet recovery research
keyword
- Certificate-based authentication / 802.1x
settings privacy
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cp1244
look for international service strategy
when having phone bought from another country but fixed in another country
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https://support.apple.com/kb/PH18381?locale=en_US
mouse keys
https://support.apple.com/kb/PH25642?locale=en_US
macOS Sierra: Control the pointer using Mouse Keyspress Option-Command-F5
https://apple.stackexchange.com/questions/107063/how-do-you-enable-mousekeys-without-using-the-mouse
There are a lot of standard keyboard shortcuts that you can use to navigate around without the mouse:
- Ctrl + F2 to go to the Apple menu
- Arrow keys and Return to choose an item from a pull down menu
- Ctrl + F7 to cycle through the sections of a window
- Tab to cycle through the controls in a section, and Space to use the highlighted button or checkbox.
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http://www.apple.com/legal/sales-support/terms/iphonears/outofwarranty.html
cp582 mail in
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https://www.lifewire.com/what-are-windows-keyboard-equivalents-to-mac-2260203
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can you reset a two factor fro another device that has a different appleid signed in
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missed calls handoff should be off = study handoff and effects pros and cons
missing messages apple id signed on on multiple devices used by others
iCloud ida photo library phone at photo library comp mac mallet
ano and mangyayari pat on ng photo library comp mabubura ba iCloud ng phone
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Thanks for contacting us. We received your information but couldn’t complete your unlock request for Find My iPhone.
Product: iPhone 6s Plus
Serial number:
We need the original sales receipt to show proof of purchase of the product. To be considered valid, the receipt must include this information:
• Reseller’s name, address, and phone number or website URL
• Date of purchase when the product was originally sold
• Itemized product information, including product serial number
The serial number can be typed or handwritten. If the reseller didn’t provide the serial number on the receipt, you can write the number on the receipt before you send it. For help finding your product’s serial number, see this article:
https://support.apple.com/en-gb/HT204308
If your receipt doesn’t include this information, you can take a screenshot of your online receipt. You can also contact the authorized reseller to get a copy of your receipt.
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create a Two-Factor Authentication for account recovery
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email Active Links:
BN3162 Setting up repairs for iPad 4th Gen.
CP939 SOP: Handling Issues with Back-Ordered or Discontinued Service Parts
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The Apple USB SuperDrive is an optical DVD reader and recorder that connects to an Apple Mac via a USB port. It gives the Apple Mac a DVD recorder, which works in the same fashion to a Mac with a DVD drive built-in.Dec 2, 2013
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undelete app similar to windows
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https://support.apple.com/kb/PH25574?locale=en_US&viewlocale=en_US
macOS Sierra: Work in multiple spaces
text edit on multiple desktops
------
base system
https://discussions.apple.com/thread/5013742?start=0&tstart=0
https://www.lifewire.com/use-disk-utility-bootable-os-x-yosemite-installer-2259935
The OS X Recovery Partition: What It Is, Why It's There and How to Remove Ithttps://computers.tutsplus.com/tutorials/the-os-x-recovery-partition-what-it-is-why-its-there-and-how-to-remove-it--mac-31796
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what is inside disk utility base system
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you can add more to recall in ios like anti reflective coating
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http://www.wikihow.com/Make-a-DMG-File-on-a-Mac
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https://discussions.apple.com/thread/6856556?start=0&tstart=0
flashing folder with a question mark. when i press cmd+r i get the globe spinning, but after seconds i got an error ( 2006F )
error 2006f
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need apple care days valid and hanggang kailan mabibili
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create dmg file from folder
tel no billy
create a new location wifi
first look first open
educ
in tech specs in the box
account recovery
contacts ang importante
how to recover contacts--
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contact numbers don't match means another email address (settings > mail > account , check for another account besides icloud) is storing contact information from it's own contact list into the contact application of iphone.
you can configure the email on a different phone to see the number of contacts imported (as long as you turn on contacts for that particular email)
research how to transfer all contacts into icloud
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email filter spam
best whitelist
https://discussions.apple.com/thread/6472071?start=0&tstart=0
https://discussions.apple.com/thread/6472071?start=0&tstart=0
best
https://discussions.apple.com/thread/5494257?start=0&tstart=0
Feb 9, 2015 4:08 AM in response to sizzlinsushi
- Filter email automatically (this will move email to trash) http://help.apple.com/icloud/#/mm6b1a3f8a
- Setup a filter to move the unwanted email address to the Trash Folder
- Erase messages immediately and permanently (this will empty trash) https://support.apple.com/kb/PH2651?locale=en_US&viewlocale=en_US
- You can have iCloud Mail permanently and immediately erase messages when you delete them, instead of storing them in the Trash for 30 days.
- Choose Preferences from the Action pop-up menu in the sidebar.
- In the General pane, deselect “Move deleted messages to,” then click Done.
- Create a mail alias (this will cause the original sender to receive an error message, and overtime stop sending you emails)
- Setup a new rule to forward the unwanted email address to a random mail alias address eg: [email protected]
best
https://support.apple.com/en-us/HT202315
Identify and filter junk mail in iCloudSpammers use the email image-loading feature to determine whether your email account is active. Here's how to keep images from loading automatically:
- In Mail on your Mac, choose Mail > Preferences. In the Viewing tab, deselect Load remote content in messages.
- In iCloud Mail, click the Show Actions menu in the sidebar and choose Preferences. In the General tab, deselect Load images in HTML messages.
iCloud: Manage junk mail
https://9to5mac.com/2014/01/11/how-to-use-apple-mail-rules-to-automatically-filter-out-unwanted-messages/
https://support.apple.com/kb/PH2650?locale=en_US
iCloud: Filter email automatically
https://www.iphonelife.com/issues/2011May-June/HowDisableMailAcct
does not apply to alias
study alias, study email forwarding
https://support.apple.com/kb/PH2643?locale=en_US
iCloud: If you have trouble receiving email
research
test with test email and how to undo a filter
https://support.apple.com/kb/PH22334?viewlocale=en_US&locale=en_US
Mail for Mac: If junk mail filters aren’t working correctly
https://support.apple.com/kb/PH22351?locale=en_US&viewlocale=en_US
Mail for Mac: Junk Mail preferences in Mail
https://support.apple.com/kb/PH22258?locale=en_US&viewlocale=en_US
Mail for Mac: Reduce junk mail in your inboxhttps://discussions.apple.com/thread/6878383?start=0&tstart=0
Remove addresses from spam / junk mail list
https://support.apple.com/kb/PH22304?locale=en_US&viewlocale=en_US
Mail for Mac: Use events, contacts, and other items found in emailsWhen you receive emails that include invitations, dates and times, addresses, phone numbers, or other types of information, you can use that information in other apps, such as Calendar or Contacts. F
-------------
https://support.apple.com/kb/PH23643?locale=en_US&viewlocale=en_USPages for Mac: Add headers, footers, and page numbers in a Pages document
----------
----------
purchase history ios and mac
Phishing & Other Suspicious Emails
https://www.apple.com/legal/more-resources/phishing/
To report spam or other suspicious messages that you have received through iMessage, please send them to [email protected] with the requested information from:
Report iMessages that look like spam or junk
https://support.apple.com/HT202747
EM925: MESSAGES OPENS TO A WHITE SCREEN OR CRASHES
fix update if persist tier 2
need in weebly apple store pop what is needed if device bought from apple store
https://support.apple.com/en-us/HT201518
mac in lost mode gets firmware password
video overlay for mac games
how to capture game screens
https://support.apple.com/en-us/HT201609
If your Mac keeps asking for the login keychain password
http://apple.stackexchange.com/questions/153720/how-do-i-delete-or-fix-my-keychain-after-changing-my-password
app acceptance for iwork
CP1303
HT204581
------------------
need screens firmware lock
need screens filevault lock
---------------
mac wont turn on
HT204267
hold down power for 10 seconds then turn on again
need in weebly apple store pop what is needed if device bought from apple store
need cpu paano malaman na high usage pati ram and disk activity
need how to download en masse and selection specifi in icloud since i cannot download folders
ask technician what do they do if cannot backup using target disk
https://www.howtogeek.com/292197/how-to-verify-that-your-macs-time-machine-backups-are-working-properly/
target disk mode meron ba firmware dependence ano computer ang kaya target disk
update ng os kasama ba update firmware
https://support.apple.com/en-us/HT201518
About EFI and SMC firmware updates for Intel-based Mac computershttp://www.chriswrites.com/how-to-check-and-update-your-macs-firmware/
http://apple.stackexchange.com/questions/226518/how-can-i-install-the-newest-efi-firmware-upgrade-from-el-capitan
best
https://www.lifewire.com/mac-firmware-restoration-2259978
https://www.ifixit.com/Answers/View/337306/EFI+and+Firmware+update+from+4%2C1+to+5%2C1+for+Sierra+Upgrade+Solved
https://www.cnet.com/news/how-to-handle-os-x-firmware-updates-that-wont-install/
https://www.lifewire.com/mac-firmware-restoration-2259978
how to create encrypted dmg file
If Mail on your Mac keeps asking for your passwordHT204187
- Your email provider needs you to update or reset your password for security reasons. For example, if you turned on Google’s two-step verification, your Gmail account in Mail now requires the appropriate app password.
need icloud app for windows
https://support.google.com/accounts/answer/185833
Sign in using App PasswordsAn App password is a 16-digit passcode that gives an app or device permission to access your Google Account. If you use 2-Step-Verification and are seeing a “password incorrect” error when trying to access your Google Account, an App password may solve the problem. Most of the time, you’ll only have to enter an App password once per app or device, so don’t worry about memorizing it.
Note: If you have iOS 8.3 or greater on your iPhone or OSX 10.10.3 on your Mac, you will no longer have to use App passwords to use 2-Step Verification when using the Gmail or any Google branded Apps from iTunes. Using the Google option on the native iOS mail client also does not require App passwords.
SOP: Handling Calls from AppleCare for Enterprise Customers
Apple Internal Use Only - Confidential Information - Do Not Disclose ExternallyThis document describes how to handle calls from AppleCare for Enterprise Customers. It supplements standard Enterprise Advisor Call Handling.
Collapse All Sections|Expand All Sections
1. About the contract
Hardware coverage
Support
All callers with an active contract are eligible for support, regardless of their hardware support eligibility. The level of support provided is determined by the caller's role:
2. Determine if you support the customer
All Enterprise Advisors support customers with AppleCare for Enterprise contracts.
All other Advisors: Warm transfer customers to Enterprise Support.
3. Identify customers
AppleCare for Enterprise customers are provided a custom phone number and access code. iLog will display messaging based on the information the customer enters into the IVR.
Did the customer call the correct phone number and enter the correct access code?Action
YesiLog will:
NoThe customer will be routed to Tier 1 Technical Support or Enterprise Tier 1 Advisors.
Tier 1 Advisors: Warm transfer AppleCare for Enterprise customers to Enterprise support. Do not research the agreement details.
Enterprise Agreement Advisors: Ask the customer for the contract details, and determine if the customer is entitled to AppleCare for Enterprise support.
4. Log the case
A. If the IVR created a case, continue unless the customer is calling about a previous case.
B. Add the appropriate template to the beginning of your case title:
D. Log the case normally.
5. Handle the call
A. Greet the caller by stating "Welcome to AppleCare for Enterprise".
B. Handle the call based on the caller type.
Caller typeAction
Enterprise customer1) Gather the product serial number only if you believe that hardware troubleshooting is required, or if the customer insists on receiving a device from their Apple-Managed Device Inventory.
2) Follow normal call-handling guidelines.
3) If you isolate the cause of the customer's issue to an app, refer the customer to the developer or their IT department.
4) If the customer requests a replacement from Apple-Managed Device Inventory prior to troubleshooting, encourage the customer to proceed with troubleshooting first. If they insist, direct them to their company's named contact who is authorized to approve the request.
Enterprise IT contact1) Gather the product serial number only if you believe that hardware troubleshooting is required or if the customer insists on receiving a device from their Apple-Managed Device Inventory.
2) Follow normal call-handling guidelines.
IBM onsite technician1) Ask the technician for the dispatch ID associated with the repair. Use the dispatch ID to find the original case, and continue the case.
2) Assist the technician, and set up an additional dispatch if necessary.
Note: If the technician is requesting a repair that would use the Apple-Managed Device Inventory, explain that only an Enterprise IT contact can request these repairs. The customer should contact their IT department.
6. Set up a dispatch
Apple Accessories
Is the product's age within the hardware coverage period?Action
Yes1) Probe for accidental damage. If the product has been damaged, handle the case as if the product's age is beyond its coverage period.
2) If the product has not been damaged, set up a DIY repair through normal service options.
Notes:
NoProvide normal service options.Apple display, Mac
Is the product's age within the hardware coverage period?Action
Yes1) Probe for accidental damage. If the product has been damaged, handle the case as if the product's age is beyond its coverage period.
2) If the product has not been damaged, determine if IBM provides coverage for the customer's location and offer to set up an onsite repair.
Note: Customers can also request normal service options.
3) Set up the onsite repair normally, with these exceptions:
5) Explain that:
NoProvide normal service options.
Note: If the product has been damaged or is outside of its hardware coverage period, onsite service is not available.iPad, iPhone, iPod touch
Is the product's age within the hardware coverage period?Reason for repair requestIs the caller a named contact on the agreement?Action
Yes
These repairs do not count against the contract's limited Apple-Managed Device Inventory. 1) Determine if IBM provides coverage for the customer's location and offer to set up an onsite repair. [1]
Note: The customer can opt for normal service options if they are not requesting a complimentary replacement.
2) If the customer requests a complimentary replacement, log the call as follows:
3) Set up the onsite repair normally.
Notes:
4) iLog will select IBM as the onsite provider.
5) Explain that:
No1) Explain that only a named contact can request a device from the Apple Managed Device Inventory.
2) Provide the customer with their case number, and refer them to their local IT department.
No
2) Provide normal service options.
Note: If the customer is requesting a swap for a non-hardware related issue, explain that they cannot receive service for the issue. Offer to troubleshoot the issue to find a resolution.[1] If a customer has a personalized device and wants to retain the personalization, explain they can choose carry-in or Repair or Replacement service where available.
7. Escalate nontechnical issues (Tier 2 Enterprise Advisors)
Europe: All Enterprise Advisors escalate issues documented in this section.
IBM repair escalations
Reason for escalationEscalation path
SUBJECT: Formal Complaint - IBM Onsite Repair
CUSTOMER NAME:
CUSTOMER PHONE NUMBER:
CUSTOMER EMAIL:
AGREEMENT NUMBER:
APPLE PRODUCT MODEL:
PROBLEM/COMPLAINT DESCRIPTION:
DISPATCH ID:
IBM TICKET NUMBER:
2) Explain to the customer that IBM will contact them within 1 business day to resolve the issue.
2) Find the IBM ticket number in the GSX notes and log it in your case notes.
3) Call the appropriate IBM repair support phone number.
4) Enter option 1 on your phone, except for:
United States:
5) Provide the IBM Help Desk agent with the information below:
IBM TICKET NUMBER:
BUSINESS NAME:
CONTACT NAME:
CUSTOMER PHONE NUMBER:
CUSTOMER EMAIL:
6) Explain to the customer that IBM will investigate the issue and contact them within 1 business day.Missing agreements or products entitled incorrectly
Use this process when:
Note: Do not escalate if the product is covered by a previous AppleCare support agreement. Provide the service options available under that agreement.
1) Email the escalation team for your region with the details of the customer's issue, and copy the customer's Account Manager. If you are unable to locate the customer's Account Manager, copy [email protected].
3) After you have received a resolution, contact the customer and explain how the issue will be resolved.
Replacing products through the customer replacement unit (CRU) process
Use this process if you believe Apple should replace the customer's product. Do not set the customer's expectations about a replacement.
1) Escalate to the Account Management team for CRU approval, as some products may be leased from a third party.
a) Send an email to [email protected] and CC your manager.
b) Enter 'AppleCare for Enterprise CRU Inquiry; Company Name:' in the Subject field, and include the following in the body of the email:
Case number:
Reason for CRU:
Is the unit leased?: Yes/No/Unknown
The Account Management team will respond within 1 business day.
2) After the Account Management team responds, contact the customer and offer a resolution. If a CRU is approved, follow Replacing a Customer's Product.
Appendix: IBM Repair Support phone number, Sales inquiries
Recent changes
Was this article helpful?
YesNoThis feedback is not anonymous.
- Author: Sustaining Programs
- Last Modified: 2017-04-05
- Article: CP1456
- Views: 195
- Referral ID: ACKB_MWXXT
- Security: AppleCare Internal
- Country: Japan, Asia-Pacific, United States, Europe, Canada
- AppleCare Role: AppleCare
- Transaction ID: ACKB_dlvRG
Apple Internal Use Only - Confidential Information - Do Not Disclose ExternallyThis document describes how to handle calls from AppleCare for Enterprise Customers. It supplements standard Enterprise Advisor Call Handling.
Collapse All Sections|Expand All Sections
- About the contract
- Determining if you support the customer
- Identifying customers
- Logging the case
- Handling the call
- Setting up a dispatch
- Escalating nontechnical issues (Tier 2 Enterprise Advisors)
Appendix: IBM Repair Support phone numbers, Sales inquiries
1. About the contract
Hardware coverage
- Hardware coverage is provided for 2 or 3 years from the date of purchase.
- Coverage for consumed and depleted batteries is provided for all covered products.
- Mac computers that have not been damaged are eligible for next-day onsite repair. If a Mac has been damaged, the product is eligible for normal service options.
- iPad, iPhone, and iPod touch devices that have not been damaged are eligible for next-day replacement service. If the customer has not consumed all of their Apple-Managed Device Inventory, their devices are eligible for next-day replacement service regardless of the symptoms.
Support
All callers with an active contract are eligible for support, regardless of their hardware support eligibility. The level of support provided is determined by the caller's role:
- Enterprise customers with a covered product receive Enterprise-level phone support.
- Named technical and management contacts receive Alliance-level phone and email support. These contacts can also request support and replacements via email.
2. Determine if you support the customer
All Enterprise Advisors support customers with AppleCare for Enterprise contracts.
All other Advisors: Warm transfer customers to Enterprise Support.
3. Identify customers
AppleCare for Enterprise customers are provided a custom phone number and access code. iLog will display messaging based on the information the customer enters into the IVR.
Did the customer call the correct phone number and enter the correct access code?Action
YesiLog will:
- Display an overlay identifying the company the caller represents.
- Create a case that includes the company's agreement number and indicates the product type.
NoThe customer will be routed to Tier 1 Technical Support or Enterprise Tier 1 Advisors.
Tier 1 Advisors: Warm transfer AppleCare for Enterprise customers to Enterprise support. Do not research the agreement details.
Enterprise Agreement Advisors: Ask the customer for the contract details, and determine if the customer is entitled to AppleCare for Enterprise support.
4. Log the case
A. If the IVR created a case, continue unless the customer is calling about a previous case.
B. Add the appropriate template to the beginning of your case title:
- Non-technical case: ACE:NTC:
- Technical case: ACE:
D. Log the case normally.
5. Handle the call
A. Greet the caller by stating "Welcome to AppleCare for Enterprise".
B. Handle the call based on the caller type.
Caller typeAction
Enterprise customer1) Gather the product serial number only if you believe that hardware troubleshooting is required, or if the customer insists on receiving a device from their Apple-Managed Device Inventory.
2) Follow normal call-handling guidelines.
3) If you isolate the cause of the customer's issue to an app, refer the customer to the developer or their IT department.
4) If the customer requests a replacement from Apple-Managed Device Inventory prior to troubleshooting, encourage the customer to proceed with troubleshooting first. If they insist, direct them to their company's named contact who is authorized to approve the request.
Enterprise IT contact1) Gather the product serial number only if you believe that hardware troubleshooting is required or if the customer insists on receiving a device from their Apple-Managed Device Inventory.
2) Follow normal call-handling guidelines.
IBM onsite technician1) Ask the technician for the dispatch ID associated with the repair. Use the dispatch ID to find the original case, and continue the case.
2) Assist the technician, and set up an additional dispatch if necessary.
Note: If the technician is requesting a repair that would use the Apple-Managed Device Inventory, explain that only an Enterprise IT contact can request these repairs. The customer should contact their IT department.
6. Set up a dispatch
Apple Accessories
Is the product's age within the hardware coverage period?Action
Yes1) Probe for accidental damage. If the product has been damaged, handle the case as if the product's age is beyond its coverage period.
2) If the product has not been damaged, set up a DIY repair through normal service options.
Notes:
- If a DIY repair option is available in the customers region, do not set up an onsite repair for any accessory.
- If customers are unable to provide billing information for DIY repairs, create a no-part return in iLog per Setting Up Do-It-Yourself Repairs.
NoProvide normal service options.Apple display, Mac
Is the product's age within the hardware coverage period?Action
Yes1) Probe for accidental damage. If the product has been damaged, handle the case as if the product's age is beyond its coverage period.
2) If the product has not been damaged, determine if IBM provides coverage for the customer's location and offer to set up an onsite repair.
Note: Customers can also request normal service options.
3) Set up the onsite repair normally, with these exceptions:
- Select the appropriate Customer Type.
- Enter the company name in the Business field.
- Canada, United States: Select the part(s) needed for the repair.
- All other regions: The technician will determine what parts to use during the repair. List any parts you think may be affected in the Steps to Reproduce field.
5) Explain that:
- An IBM technician will contact the customer within 4 business hours to schedule the service appointment.
- The customer should back up any data before the technician arrives.
NoProvide normal service options.
Note: If the product has been damaged or is outside of its hardware coverage period, onsite service is not available.iPad, iPhone, iPod touch
Is the product's age within the hardware coverage period?Reason for repair requestIs the caller a named contact on the agreement?Action
Yes
- Functional repair
These repairs do not count against the contract's limited Apple-Managed Device Inventory. 1) Determine if IBM provides coverage for the customer's location and offer to set up an onsite repair. [1]
Note: The customer can opt for normal service options if they are not requesting a complimentary replacement.
2) If the customer requests a complimentary replacement, log the call as follows:
- Component: Physical damage
- Issue: Enterprise-entitled replacement
3) Set up the onsite repair normally.
Notes:
- Enter the company name in the Business field.
4) iLog will select IBM as the onsite provider.
5) Explain that:
- an IBM technician will contact the customer within 4 business hours to schedule the service appointment.
- The customer should back up any data before the technician arrives.
- Accidental damage
- Non-hardware related replacement request (including cosmetic damage)
No1) Explain that only a named contact can request a device from the Apple Managed Device Inventory.
2) Provide the customer with their case number, and refer them to their local IT department.
No
- Not applicable
2) Provide normal service options.
Note: If the customer is requesting a swap for a non-hardware related issue, explain that they cannot receive service for the issue. Offer to troubleshoot the issue to find a resolution.[1] If a customer has a personalized device and wants to retain the personalization, explain they can choose carry-in or Repair or Replacement service where available.
7. Escalate nontechnical issues (Tier 2 Enterprise Advisors)
Europe: All Enterprise Advisors escalate issues documented in this section.
IBM repair escalations
Reason for escalationEscalation path
- The customer has called to complain about the issue previously.
- The customer has a complaint about the technician.
SUBJECT: Formal Complaint - IBM Onsite Repair
CUSTOMER NAME:
CUSTOMER PHONE NUMBER:
CUSTOMER EMAIL:
AGREEMENT NUMBER:
APPLE PRODUCT MODEL:
PROBLEM/COMPLAINT DESCRIPTION:
DISPATCH ID:
IBM TICKET NUMBER:
2) Explain to the customer that IBM will contact them within 1 business day to resolve the issue.
- The customer wants to cancel an onsite repair.
- The customer wants to change their onsite appointment time.
- The customer wants to change their contact information.
- The technician has missed the appointment.
2) Find the IBM ticket number in the GSX notes and log it in your case notes.
3) Call the appropriate IBM repair support phone number.
4) Enter option 1 on your phone, except for:
United States:
- Enter option 2, and then 1
- Remain on the line, and then press *
- Enter option 6, and then 4
5) Provide the IBM Help Desk agent with the information below:
IBM TICKET NUMBER:
BUSINESS NAME:
CONTACT NAME:
CUSTOMER PHONE NUMBER:
CUSTOMER EMAIL:
6) Explain to the customer that IBM will investigate the issue and contact them within 1 business day.Missing agreements or products entitled incorrectly
Use this process when:
- A customer indicates their product should be covered by an AppleCare for Enterprise agreement, but iLog and GCRM do not show the appropriate coverage.
- An AppleCare agreement supersedes AppleCare for Enterprise and prevents the creation of an onsite dispatch.
Note: Do not escalate if the product is covered by a previous AppleCare support agreement. Provide the service options available under that agreement.
1) Email the escalation team for your region with the details of the customer's issue, and copy the customer's Account Manager. If you are unable to locate the customer's Account Manager, copy [email protected].
- Asia-Pacific: [email protected]
- Europe: [email protected]
- North America: [email protected]
3) After you have received a resolution, contact the customer and explain how the issue will be resolved.
Replacing products through the customer replacement unit (CRU) process
Use this process if you believe Apple should replace the customer's product. Do not set the customer's expectations about a replacement.
1) Escalate to the Account Management team for CRU approval, as some products may be leased from a third party.
a) Send an email to [email protected] and CC your manager.
b) Enter 'AppleCare for Enterprise CRU Inquiry; Company Name:' in the Subject field, and include the following in the body of the email:
Case number:
Reason for CRU:
Is the unit leased?: Yes/No/Unknown
The Account Management team will respond within 1 business day.
2) After the Account Management team responds, contact the customer and offer a resolution. If a CRU is approved, follow Replacing a Customer's Product.
Appendix: IBM Repair Support phone number, Sales inquiries
Recent changes
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Change or reset the password of a macOS user account
Products AffectedMac OS X 10.6, OS X Mavericks, macOS Sierra, OS X Mountain Lion, OS X El Capitan, OS X Yosemite, OS X Lion
The password of your macOS user account is also known as your login password. It's the password that you use to log in to your Mac and make certain changes, such as installing software.
Change your passwordIf you know your password and can use it to log in to your account, you can change your password in Users & Groups preferences:
Reset your passwordIf you don't remember your password, or it isn't working, you might be able to reset it using one of the methods described below. But first try these simpler solutions:
Create a new login keychainAfter resetting your password and logging back in to your account, you might see an alert that the system was unable to unlock your login keychain. This is expected, because the passwords for your user account and login keychain no longer match. Just click the Create New Keychain button.
If you didn't see an alert about your login keychain, or you see other messages asking for your old password, reset your keychain manually:
If you still can't log inIf you still can't log in with your password, contact Apple Support for help.
If the user can't log in with their iCloud passwordIf the customer just changed their iCloud password at appleid.apple.com, ask them to log in with their old password. If that works, they'll be prompted to enter their new iCloud password as well. After entering the new iCloud password, they should be able to log out and log back in using the new iCloud password.
If that doesn't work, try these steps:
If FileVault is enabled, the screens shown will be the same as the screens shown in the public section of this article under "Reset using the Reset Password assistant (FileVault must be on)" and under the "Reset Password assistant screens" in the internal section of this article.
If FileVault isn't enabled, Reset Password will display the following screens:
Reset based on the FileVault option that was selected (FileVault must be on) - OS X Lion v10.7 to OS X El Capitan v10.11The available methods to reset the password depend on which option was selected when FileVault was turned on.
If the “Store the recovery key with Apple” option was selected in OS X Lion v10.7 to OS X El Capitan v10.11:
Look up the customer's Recovery Key in iLog. The customer might not be sure if they selected this option when they turned on FileVault. Or they might not know how to locate the Record Number that iLog requests. In these cases, complete these steps:
If the “Allow my iCloud account to unlock my disk” option was selected in OS X Yosemite v10.10 or later:
Follow the steps in Reset using the Reset Password assistant (FileVault must be on). Select the option "I forgot my password.” If "Allow my iCloud account to unlock my disk" wasn’t selected when FileVault was turned on, the Reset Password assistant displays "You do not have iCloud FileVault recovery setup for this volume.”
If neither option was selected:
Reset using the Reset Password Utility (FileVault must be off) - OS X Lion v10.7 to OS X El Capitan v10.11If the previous solutions don't work, use the Reset Password Utility to reset the password of the user's admin account.
macOS Sierra, El Capitan, Yosemite, Mavericks, Mountain Lion, Lion
Snow Leopard
1. Choose your langauge.
2. Choose the problem you are having when logging in.
1. I forgot my password.
1. Select a user to reset the password for.
2. Sign in with your Apple ID.
(If the user enters the wrong name or password, the operation is denied.)
2. My password doesn't work when logging in.
1. Enter your password to unlock the volume:
2. Select a user to reset the password for.
3. Change your password. Don't use complex or accented characters.
(If the password was never linked to iCloud or Apple ID during FileVault setup, the user is told that they don't have iCloud FileVault recovery set up for this volume.)
3. My keyboard isn't working when typing my password to log in.
• Enter your password to disable FileVault
(The user must know their password.)
- Author: Stanton Sky
- Last Modified: 2016-12-13
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Products AffectedMac OS X 10.6, OS X Mavericks, macOS Sierra, OS X Mountain Lion, OS X El Capitan, OS X Yosemite, OS X Lion
The password of your macOS user account is also known as your login password. It's the password that you use to log in to your Mac and make certain changes, such as installing software.
Change your passwordIf you know your password and can use it to log in to your account, you can change your password in Users & Groups preferences:
- Choose System Preferences from the Apple menu, then click Users & Groups.
- Select your user name from the list of users.
- Click the Change Password button, then follow the onscreen instructions. If you're using a password hint, remember to update the hint for your new password.
Reset your passwordIf you don't remember your password, or it isn't working, you might be able to reset it using one of the methods described below. But first try these simpler solutions:
- Make sure that you're typing the correct uppercase or lowercase characters. If your keyboard has Caps Lock turned on, the password field shows a Caps Lock symbol .
- If the password field shows a question mark, click it to display a password hint that might help you to remember.
- Try to log in without a password. If that works, you can then add a password by following the steps to change your password.
- Try to log in with the Apple ID password that you use for iCloud. If you just changed that password and the new password isn't working, try the old password first. If that works, you should be able to use the new password from then on.
- Click the arrow next to the Apple ID message, then follow the onscreen instructions to enter your Apple ID and create a new password. You'll be asked to restart when done.
- Log in with your new password.
- Create a new login keychain.
- Log in with the name and password of the other admin account.
- Choose System Preferences from the Apple menu, then click Users & Groups.
- Click the Lock button , then enter the admin name and password again.
- Select your user name from the list of users.
- Click the Reset Password button, then follow the onscreen instructions to create a new password:
- Choose Log Out from the Apple menu.
- Log in to your account using your new password.
- Create a new login keychain.
- Wait up to a minute at the login screen, until you see a message saying that you can use the power button on your Mac to shut down and start up again in Recovery OS. If you don't see this message, FileVault isn't on.
- Press and hold the power button until your Mac turns off.
- Press the power button again to turn on your Mac.
- When the Reset Password window appears, follow the onscreen instructions to create a new password.
If you need to connect to Wi-Fi, move your pointer to the top of the screen and use the Wi-Fi menu to connect. To exit without resetting your password, choose Apple menu > Restart. - When done, click Restart.
- If you were able to reset your password with the Reset Password assistant, log in to your account using your new password.
- Create a new login keychain.
- At the login screen, keep entering a password until you see a message saying that you can reset your password using your Recovery Key. If you don't see the message after three attempts, FileVault isn't on.
- Click the arrow next to the message. The password field changes to a Recovery Key field.
- Enter your Recovery Key, then follow the onscreen instructions to create a new password. Click Reset Password when done.
- Create a new login keychain.
Create a new login keychainAfter resetting your password and logging back in to your account, you might see an alert that the system was unable to unlock your login keychain. This is expected, because the passwords for your user account and login keychain no longer match. Just click the Create New Keychain button.
If you didn't see an alert about your login keychain, or you see other messages asking for your old password, reset your keychain manually:
- Open Keychain Access, which is in the Utilities folder of your Applications folder.
- Choose Preferences from the Keychain Access menu, then click the Reset My Default Keychain button in the preferences window. After you enter your new password, Keychain Access creates an empty login keychain with no password. Click OK to confirm.
If you don't see a Reset My Default keychain button, close the preferences window and select the “login” keychain from the left side of the Keychain Access window. Press the Delete key, then click Delete References. - Choose Log Out from the Apple menu to return to the login screen.
- Log in to your account using your new password. Your account password and login keychain password now match again.
If you still can't log inIf you still can't log in with your password, contact Apple Support for help.
If the user can't log in with their iCloud passwordIf the customer just changed their iCloud password at appleid.apple.com, ask them to log in with their old password. If that works, they'll be prompted to enter their new iCloud password as well. After entering the new iCloud password, they should be able to log out and log back in using the new iCloud password.
If that doesn't work, try these steps:
- Disable access to the Internet.
- If using an Ethernet connection, disconnect the Ethernet cable.
- If using a Wi-Fi connection, temporarily power off the Wi-Fi router, or move the Mac out of network range.
- While still disconnected from the Internet, restart the Mac and log in with whatever password was last used successfully.
- After logging in, reconnect the Mac to the Internet.
- Open iCloud preferences, sign out of iCloud, then sign back in.
- Start up in single-user mode.
- After the scrolling text stops, enter these three commands, one at a time:
mount -uw /
rm /var/db/.AppleSetupDone
reboot - After entering the reboot command, the Mac restarts and the setup assistant appears. Use the setup assistant to create a new admin account that is different from the customer's existing account.
- You should now be able to follow the steps for resetting the password using the new admin account.
If FileVault is enabled, the screens shown will be the same as the screens shown in the public section of this article under "Reset using the Reset Password assistant (FileVault must be on)" and under the "Reset Password assistant screens" in the internal section of this article.
If FileVault isn't enabled, Reset Password will display the following screens:
Reset based on the FileVault option that was selected (FileVault must be on) - OS X Lion v10.7 to OS X El Capitan v10.11The available methods to reset the password depend on which option was selected when FileVault was turned on.
If the “Store the recovery key with Apple” option was selected in OS X Lion v10.7 to OS X El Capitan v10.11:
Look up the customer's Recovery Key in iLog. The customer might not be sure if they selected this option when they turned on FileVault. Or they might not know how to locate the Record Number that iLog requests. In these cases, complete these steps:
- Restart the computer to get to the FileVault login screen.
- Select a user, if more than one is shown.
- In the Enter Password field, click the question mark.
- Click the button next to “reset it using your Recovery Key.”
- In the Recovery Key field, click the question mark.
If the “Allow my iCloud account to unlock my disk” option was selected in OS X Yosemite v10.10 or later:
Follow the steps in Reset using the Reset Password assistant (FileVault must be on). Select the option "I forgot my password.” If "Allow my iCloud account to unlock my disk" wasn’t selected when FileVault was turned on, the Reset Password assistant displays "You do not have iCloud FileVault recovery setup for this volume.”
If neither option was selected:
- Restart the computer to get to the FileVault login screen.
- Select a user, if more than one is shown.
- In the Enter Password field, click the question mark.
- Click the button next to “reset it using your Recovery Key.”
- Enter the Recovery Key that displayed when FileVault was turned on.
Reset using the Reset Password Utility (FileVault must be off) - OS X Lion v10.7 to OS X El Capitan v10.11If the previous solutions don't work, use the Reset Password Utility to reset the password of the user's admin account.
- In OS X Lion v10.7 to OS X El Capitan v10.11:
- Start from OS X Recovery.
- Choose Utilities > Terminal, then enter the resetpassword command.
- In Mac OS X Snow Leopard v10.6 and earlier:
- Start from the Mac OS X Install disc.
- Choose Utilities > Reset Password.
- The Reset Password Utility window should appear. Complete all fields and menus, then click Save.
If you can't select the volume containing the user's account, FileVault is turned on. In that case, follow the steps for using the Reset Password assistant instead. - When you see the Login Password Reset alert, click OK.
- Restart the Mac, then log in with the new password.
- Create a new login keychain.
macOS Sierra, El Capitan, Yosemite, Mavericks, Mountain Lion, Lion
- Start the Mac in single-user mode.
- Open Terminal, then enter this command:
mount -uw / - In macOS Sierra, El Capitan or Yosemite, separately enter both of these commands:
launchctl load /System/Library/LaunchDaemons/com.apple.taskgated.plist
launchctl load /System/Library/LaunchDaemons/com.apple.opendirectoryd.plist - In Mavericks, Mountain Lion, or Lion, enter just this command:
launchctl load /System/Library/LaunchDaemons/com.apple.opendirectoryd.plist - If you don't know the user's short name, enter this command to get a list of users, with shortnames on the left and full names on the right:
dscl localonly ls /Local/Default/Users realname - Enter this command, replacing shortname with the admin user's short name (the name of their home folder):
passwd shortname - Enter the new account password when prompted. You might not see any indication that you're typing.
- Enter the reboot command to restart the Mac.
Snow Leopard
- Start the Mac in single-user mode.
- Open Terminal, then enter this command:
mount -uw / - If you don't know the user's short name, enter this command to get a list of short names:
ls /Users - Enter this command:
launchctl load /System/Library/LaunchDaemons/com.apple.DirectoryServices.plist - Enter this command, replacing shortname with the user's short name (the name of their home folder):
passwd shortname - Enter the new account password when prompted. You might not see any indication that you're typing.
- Enter the reboot command to restart the Mac.
1. Choose your langauge.
2. Choose the problem you are having when logging in.
1. I forgot my password.
1. Select a user to reset the password for.
2. Sign in with your Apple ID.
(If the user enters the wrong name or password, the operation is denied.)
2. My password doesn't work when logging in.
1. Enter your password to unlock the volume:
2. Select a user to reset the password for.
3. Change your password. Don't use complex or accented characters.
(If the password was never linked to iCloud or Apple ID during FileVault setup, the user is told that they don't have iCloud FileVault recovery set up for this volume.)
3. My keyboard isn't working when typing my password to log in.
• Enter your password to disable FileVault
(The user must know their password.)
Get help using iCloud Keychain
Products AffectediCloud
First, check the System Status page for outages, then see if iCloud Keychain is available in your country or region.
If you didn't receive the verification code via SMS
If you don't see your country code during the SMS verification step when you try to set up iCloud KeychainCheck the list of countries and regions that support SMS for iCloud Keychain. Then follow the steps to set up iCloud Keychain without an SMS-capable phone number.
If you can't set up iCloud Keychain on a new device Make sure that your new device is using the latest iOS and the latest macOS. Then make sure you have a strong cellular network connection.
If you can't sync iCloud Keychain with other devicesMake sure that your device is on a Wi-Fi or cellular network. If the connection appears strong, try these steps:
If Safari isn't asking to save credit cards, even though iCloud Keychain is onOn your iPhone, iPad, or iPod touch with iOS 9 or later:
If you forgot your iCloud Security CodeIf you forgot your iCloud Security Code, you can reset it if you can access one of your devices that has iCloud Keychain enabled.
On your iPhone, iPad, or iPod touch with iOS 8 or later:
On your iPhone, iPad, or iPod touch with iOS 8 or later:
If you don't see your iCloud Keychain items after restoring your iOS device from an iCloud BackupiCloud Keychain items aren't part of iCloud Backup. To get iCloud Keychain items, tap Settings > iCloud and turn iCloud Keychain on.
If you don't have your iCloud Keychain items anymoreIf you turned off iCloud Keychain on all your devices, your iCloud Keychain is removed from the cloud. If you chose to delete the keychain items from your devices when you turned off iCloud Keychain, your iCloud Keychain is also removed from those devices.
You'll need to set up iCloud Keychain and add items again. Apple can't recover your iCloud Keychain if you turn off iCloud Keychain on all your devices and choose to delete your iCloud Keychain locally on all your devices.
On your Mac, if you used Keychain Access to reset your Keychain, macOS will delete your iCloud Keychain items. Try choosing Keychain Access > Keychain First Aid to verify and repair keychain settings and permissions. If that doesn't help, set up iCloud Keychain again. If you need to reset your Mac Keychain again, temporarily disable iCloud Keychain in iCloud Preferences before resetting your macOS Keychain.
If you're asked to validate iCloud Keychain, but didn't set it up on your phoneIf you get a message with your validation code for iCloud Keychain, but you didn't set it up on your device, contact Apple Support for help.
For more information on iCloud Keychain issues, see this article:
CP1423 - SOP: Handling iCloud Keychain Issues
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- Author: Content Migration Admin
- Last Modified: 2017-02-03
- Article: HT203783
- Views: 10463
- Referral ID: ACKB_MWxnT
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Products AffectediCloud
First, check the System Status page for outages, then see if iCloud Keychain is available in your country or region.
If you didn't receive the verification code via SMS
- Make sure that you have a strong cellular network connection on your phone.
- Make sure that your phone number can get SMS messages. To check, ask someone to send you a text message.
- Make sure that the correct phone number is associated with your account:
- On your iPhone, iPad, or iPod touch, tap Settings > iCloud > Keychain > Advanced. Make sure the phone number under Verification Number is correct. If not, enter another phone number.
- On your Mac, choose Apple menu > System Preferences. Click iCloud, then click Options next to Keychain. (In OS X Mavericks or earlier, click iCloud, then click Account Details.) Make sure the phone number under Verification number is correct. If not, enter another phone number.
If you don't see your country code during the SMS verification step when you try to set up iCloud KeychainCheck the list of countries and regions that support SMS for iCloud Keychain. Then follow the steps to set up iCloud Keychain without an SMS-capable phone number.
If you can't set up iCloud Keychain on a new device Make sure that your new device is using the latest iOS and the latest macOS. Then make sure you have a strong cellular network connection.
If you can't sync iCloud Keychain with other devicesMake sure that your device is on a Wi-Fi or cellular network. If the connection appears strong, try these steps:
- Turn off iCloud Keychain on all devices.
- Turn on iCloud Keychain on the device that has the most up-to-date keychain items.
- Turn on iCloud Keychain on your other devices. They will be updated with your new iCloud Keychain.
- Tap Settings > Safari > Passwords.
- Use Touch ID or enter your device passcode.
- Tap a website to view your password.
- Choose Safari > Preferences, then click Passwords.
- Select a website to view your password.
- Select Show passwords for selected websites at the bottom of the window.
- Enter your Mac password.
- Tap Settings > Safari > AutoFill.
- Turn on Names and Passwords.
- Press the Home button and open Safari. If Safari is black or dark instead of white or gray, turn off Private Browsing. Safari doesn't save account names and passwords when Private Browsing is on.
- Choose Safari > Preferences, then click AutoFill.
- Select User names and passwords.
- See if Private Browsing is turned on in Yosemite or Mavericks. Safari doesn't save account names and passwords when Private Browsing is on.
- Tap Settings > Safari > AutoFill and make sure that Names and Passwords is on.
- Press the Home button and open Safari. If Safari is black or dark instead of white or gray, turn off Private Browsing. Safari doesn't save account names and passwords when Private Browsing is on.
- Choose Safari > Preferences, then click Passwords.
- Select AutoFill user names and password.
- See if Private Browsing is turned on in Yosemite or Mavericks. Safari doesn't save account names and passwords when Private Browsing is on.
If Safari isn't asking to save credit cards, even though iCloud Keychain is onOn your iPhone, iPad, or iPod touch with iOS 9 or later:
- Tap Settings > Safari > AutoFill.
- Turn on Credit Cards.
- Press the Home button and open Safari. If Safari is black or dark instead of white or gray, turn off Private Browsing. Safari doesn't save account names and passwords when Private Browsing is on.
- Choose Safari > Preferences, then click AutoFill.
- Select Credit cards.
- See if you're using Private Browsing in Yosemite or Mavericks. Safari doesn't save account names and passwords when Private Browsing is on.
- On your iPhone, iPad, or iPod touch: When you tap a credit card field in Safari, you'll see the option AutoFill Credit Card above the keyboard.
- On your Mac: When you click a credit card field in Safari, you'll be asked to choose the credit card that you want to use from your iCloud Keychain.
If you forgot your iCloud Security CodeIf you forgot your iCloud Security Code, you can reset it if you can access one of your devices that has iCloud Keychain enabled.
On your iPhone, iPad, or iPod touch with iOS 8 or later:
- Tap Settings > iCloud > Keychain > Advanced.
- Tap Change Security Code.
- Enter your Apple ID password when asked.
- Enter a new iCloud Security Code.
- Choose Apple menu > System Preferences. Click iCloud, then click Options. (In OS X Mavericks or earlier, click iCloud, then click Account Details.)
- Click Change Security Code to set a new iCloud Security Code.
On your iPhone, iPad, or iPod touch with iOS 8 or later:
- Tap Settings > iCloud > Keychain > Advanced.
- Tap Approve with Security Code.
- When asked to enter your iCloud Security Code, tap Forgot Code.
- Tap Reset iCloud Keychain to replace your iCloud Keychain in the cloud with the iCloud Keychain items on your device.
- Tap Reset to confirm. You'll be asked to create a new iCloud Security Code.
- Choose Apple menu > System Preferences. Click iCloud, then select Keychain.
- When asked to enter your iCloud Security Code, click Forgot Code.
- Click Reset Keychain to replace your iCloud Keychain in the cloud with the iCloud Keychain items on your Mac.
- Click Reset to confirm. You'll be asked to create a new iCloud Security Code.
If you don't see your iCloud Keychain items after restoring your iOS device from an iCloud BackupiCloud Keychain items aren't part of iCloud Backup. To get iCloud Keychain items, tap Settings > iCloud and turn iCloud Keychain on.
If you don't have your iCloud Keychain items anymoreIf you turned off iCloud Keychain on all your devices, your iCloud Keychain is removed from the cloud. If you chose to delete the keychain items from your devices when you turned off iCloud Keychain, your iCloud Keychain is also removed from those devices.
You'll need to set up iCloud Keychain and add items again. Apple can't recover your iCloud Keychain if you turn off iCloud Keychain on all your devices and choose to delete your iCloud Keychain locally on all your devices.
On your Mac, if you used Keychain Access to reset your Keychain, macOS will delete your iCloud Keychain items. Try choosing Keychain Access > Keychain First Aid to verify and repair keychain settings and permissions. If that doesn't help, set up iCloud Keychain again. If you need to reset your Mac Keychain again, temporarily disable iCloud Keychain in iCloud Preferences before resetting your macOS Keychain.
If you're asked to validate iCloud Keychain, but didn't set it up on your phoneIf you get a message with your validation code for iCloud Keychain, but you didn't set it up on your device, contact Apple Support for help.
For more information on iCloud Keychain issues, see this article:
CP1423 - SOP: Handling iCloud Keychain Issues
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SOP: Handling iCloud Keychain Issues
Apple Internal Use Only - Confidential Information - Do Not Disclose ExternallyThis document describes how to handle common iCloud Keychain issues.
1. About iCloud Keychain Syncing
Refer to iCloud: Frequently asked questions about iCloud Keychain for general information about iCloud Keychain.
2. Support eligibility and logging
Eligibility
Always provide support for customers who ask about iCloud Keychain. Create a support exception, if necessary.
Logging
Follow the steps below for all iCloud Keychain issues.
a) Create a technical case.
b) Select the Affected Product iCloud.
c) Select the Component Keychain.
d) Select the related Keychain issue.
3. Troubleshooting iCloud Keychain
A. Some iCloud Keychain issues can be resolved using the iCloud Support App. If you do not have access to the iCloud Support App, transfer the customer to Technical Support Tier 2.
B. Refer to Get help with iCloud Keychain for information related to iCloud Keychain troubleshooting.
Important: Do not ask customers for their iCloud account password or sign in to a customer's account on your Apple test devices. All troubleshooting must be performed by the customer on their own devices.
4. Keychain data loss
Apple does not have access to or maintain backups of iCloud Keychain information. Apple is also unable to restore iCloud Keychains that have been lost. Direct customers to Apple’s Customer Privacy Policy for more information.
5. SMS verification code not received
If a customer reports they did not receive an SMS verification code and they have another device with iCloud Keychain enabled, refer them to Get help with iCloud Keychain.
If the customer cannot access a device that has iCloud Keychain enabled, assist the customer with bypassing the verification code.
1) Locate the Apple ID in the iCloud Support App.
2) Go to the Keychain tab and click Bypass SMS Path under SMS Verification.
3) Complete the verification.
4) Enter the case number and enter a detailed comment. Click Bypass SMS Path to complete the process.
Note: The bypass is temporary. The customer must complete verification from their device by the date and time listed in the iCloud Support App.
6. Customer reaches iCloud Security Code limit
A. View the Keychain pane of the iCloud Support App for the number of remaining attempts the customer has to enter their security code.
B. If the customer unsuccessfully entered their security code five times, verify their identity, and assist the customer with setting up iCloud Keychain again.
Clear the unsuccessful attempts once the customer verifies their identity. Click the Unlock Tries link in the iCloud Support App.
C. If the customer reaches 10 unsuccessful attempts, iCloud Keychain data will be removed from iCloud servers. Refer the customer to If you enter your iCloud Security Code incorrectly too many times.
Note: Data will remain stored locally on any computer set up to sync iCloud Keychains. The customer can set up iCloud Keychain again on their iOS device or Mac.
7. Removing a registered phone number from a customer's keychain
If a customer accidentally enters another customer's phone number as their verification number, that person may contact Apple to report unsolicited SMS verification codes.
A. Inform the caller that you can remove the phone number so that it is no longer associated with the Keychain.
B. Follow the steps below to remove the registered phone number from the customer's keychain.
1) Search for the phone number in the iCloud Support App.
2) Choose Keychain > General.
3) Click Delete Phone #.
4) Click Send Code to "Send the SMS code verification to customer".
5) Confirm that the customer received the code, and enter the code in the iCloud Support App to complete the verification.
6) Click Delete Phone # to complete the removal.
Recent changes
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- Author: Sustaining Programs
- Last Modified: 2017-03-31
- Article: CP1423
- Views: 1209
- Referral ID: ACKB_MWxnT
- Security: AppleCare Internal
- Country: All Geos
- AppleCare Role: AppleCare
- Transaction ID: ACKB_FgvRG
Apple Internal Use Only - Confidential Information - Do Not Disclose ExternallyThis document describes how to handle common iCloud Keychain issues.
- About iCloud Keychain Syncing
- Support eligibility and logging
- Troubleshooting iCloud Keychain
- Keychain data loss
- iCloud Keychain Security Code
- Removing a registered phone number from a customer's keychain
1. About iCloud Keychain Syncing
Refer to iCloud: Frequently asked questions about iCloud Keychain for general information about iCloud Keychain.
2. Support eligibility and logging
Eligibility
Always provide support for customers who ask about iCloud Keychain. Create a support exception, if necessary.
Logging
Follow the steps below for all iCloud Keychain issues.
a) Create a technical case.
b) Select the Affected Product iCloud.
c) Select the Component Keychain.
d) Select the related Keychain issue.
3. Troubleshooting iCloud Keychain
A. Some iCloud Keychain issues can be resolved using the iCloud Support App. If you do not have access to the iCloud Support App, transfer the customer to Technical Support Tier 2.
B. Refer to Get help with iCloud Keychain for information related to iCloud Keychain troubleshooting.
Important: Do not ask customers for their iCloud account password or sign in to a customer's account on your Apple test devices. All troubleshooting must be performed by the customer on their own devices.
4. Keychain data loss
Apple does not have access to or maintain backups of iCloud Keychain information. Apple is also unable to restore iCloud Keychains that have been lost. Direct customers to Apple’s Customer Privacy Policy for more information.
5. SMS verification code not received
If a customer reports they did not receive an SMS verification code and they have another device with iCloud Keychain enabled, refer them to Get help with iCloud Keychain.
If the customer cannot access a device that has iCloud Keychain enabled, assist the customer with bypassing the verification code.
1) Locate the Apple ID in the iCloud Support App.
2) Go to the Keychain tab and click Bypass SMS Path under SMS Verification.
3) Complete the verification.
4) Enter the case number and enter a detailed comment. Click Bypass SMS Path to complete the process.
Note: The bypass is temporary. The customer must complete verification from their device by the date and time listed in the iCloud Support App.
6. Customer reaches iCloud Security Code limit
A. View the Keychain pane of the iCloud Support App for the number of remaining attempts the customer has to enter their security code.
B. If the customer unsuccessfully entered their security code five times, verify their identity, and assist the customer with setting up iCloud Keychain again.
Clear the unsuccessful attempts once the customer verifies their identity. Click the Unlock Tries link in the iCloud Support App.
C. If the customer reaches 10 unsuccessful attempts, iCloud Keychain data will be removed from iCloud servers. Refer the customer to If you enter your iCloud Security Code incorrectly too many times.
Note: Data will remain stored locally on any computer set up to sync iCloud Keychains. The customer can set up iCloud Keychain again on their iOS device or Mac.
7. Removing a registered phone number from a customer's keychain
If a customer accidentally enters another customer's phone number as their verification number, that person may contact Apple to report unsolicited SMS verification codes.
A. Inform the caller that you can remove the phone number so that it is no longer associated with the Keychain.
B. Follow the steps below to remove the registered phone number from the customer's keychain.
1) Search for the phone number in the iCloud Support App.
2) Choose Keychain > General.
3) Click Delete Phone #.
4) Click Send Code to "Send the SMS code verification to customer".
5) Confirm that the customer received the code, and enter the code in the iCloud Support App to complete the verification.
6) Click Delete Phone # to complete the removal.
Recent changes
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Frequently asked questions about iCloud Keychain
Products AffectediPad, iCloud, iPhone, Apple ID, Mac OSWhat is iCloud Keychain?iCloud Keychain keeps your Safari website usernames and passwords, credit card information, and Wi-Fi network information up to date across all of your approved devices that are using iOS 7.0.3 or later or OS X Mavericks 10.9 or later.
iCloud Keychain can also keep the accounts you use in Mail, Contacts, Calendar, and Messages up to date across all of your Mac computers. And when you sign in to Facebook, Twitter, LinkedIn, and your other Internet accounts, iCloud automatically adds your usernames and passwords to all of your devices.
Learn about iCloud Keychain availability by country or region.
How does iCloud Keychain protect my information?iCloud Keychain keeps the passwords and credit card information that you save up to date only on the devices that you approve. When you turn on iCloud Keychain on an additional device, your other devices that use iCloud Keychain receive a notification requesting approval for the additional device. After you approve the additional device, your iCloud Keychain automatically begins updating on that device.
iCloud Keychain is protected with industry-standard encryption techniques on all of your devices, both in transit and in the cloud.
If you use two-factor authentication, your device is trusted when you sign in. You won’t need to approve your device separately to turn on iCloud Keychain.
How do I set up iCloud Keychain?After you update your iPhone, iPad, or iPod touch to the latest iOS, the setup assistant will ask you to set up iCloud Keychain. If you skipped this step and want to set up iCloud Keychain now, follow these steps:
On your iPhone, iPad, or iPod touch with iOS 10.3 or later:
What is the iCloud Security Code?When you set up iCloud Keychain, you can create an iCloud Security Code. It can be a six-digit code, a complex alphanumeric code, or we can generate a random code for you. The iCloud Security Code is used to authorize additional devices to use your iCloud Keychain. It's also used to verify your identity so that you can perform other iCloud Keychain actions, such as recovering your iCloud Keychain if you lose all of your devices.
How do I set up iCloud Keychain on a new device without another device to approve from?If you can't access any of your other devices that are using iCloud Keychain, you can still set up iCloud Keychain on another device if you have these items:
If you use two-factor authentication with your Apple ID, enter your password and the six-digit verification code that's automatically displayed on your trusted devices and authorize the new device. Then turn on iCloud Keychain.
Can Apple recover my iCloud Security Code?No. If you enter your iCloud Security Code incorrectly too many times, you can't use that iCloud Keychain. You can contact Apple Support, who can help verify your identity so that you can try to enter your iCloud Security Code again. After a number of incorrect attempts, your iCloud Keychain is removed from Apple's servers, and you'll need to set up iCloud Keychain again.
Can I set up iCloud Keychain so that my information isn't backed up in iCloud?Yes. When you set up iCloud Keychain, you can skip the step to create an iCloud Security Code. Your keychain data is then stored locally on the device, and updates across only your approved devices.
If you don't create an iCloud Security Code, Apple can't help you recover your iCloud Keychain.
What happens when I turn off iCloud Keychain on a device?When you turn off iCloud Keychain for a device, you're asked to keep or delete the passwords and credit card information that you saved. If you choose to keep the data, it isn't deleted or updated when you make changes on other devices.
What credit card information is stored in iCloud Keychain?iCloud Keychain stores credit card numbers and expiration dates. It doesn't store or autofill your credit card security code.
Are my existing saved passwords, Wi-Fi networks, and Internet accounts included in iCloud Keychain?Yes. When you turn on iCloud Keychain, any previously-saved website usernames and passwords, Wi-Fi networks, and Internet accounts are automatically included in iCloud Keychain.
Does iCloud Keychain work with third-party apps?Yes. Developers can update their apps to work with iCloud Keychain. Passwords saved by those apps are kept up to date on all devices that use the app and are using iOS 7.0.3 and later or OS X Mavericks 10.9 and later.
Can I remove my iCloud Keychain from Apple's servers?Yes. Use these steps on your iPhone, iPad, iPod touch, or Mac using iCloud Keychain:
On your iPhone, iPad, or iPod touch with iOS 10.3 or later:
Do not move or rename the following folders, or items within these folders as part of troubleshooting:
If you encounter an issue related to the Keychain or iCloud Keychain that you can't resolve without moving or renaming these folders or their contents, follow your normal escalation path. Tier 2 Advisors should submit an escalation to Site Support Engineering (SSE).
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information. Other company and product names may be trademarks of their respective owners.
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- Author: Virginia Barry
- Last Modified: 2017-03-27
- Article: HT204085
- Views: 2326
- Referral ID: ACKB_MWxnT
- Radar Number: 22565884, 18573245 View >
- Rating:
- Transaction ID: ACKB_FgvRG
Products AffectediPad, iCloud, iPhone, Apple ID, Mac OSWhat is iCloud Keychain?iCloud Keychain keeps your Safari website usernames and passwords, credit card information, and Wi-Fi network information up to date across all of your approved devices that are using iOS 7.0.3 or later or OS X Mavericks 10.9 or later.
iCloud Keychain can also keep the accounts you use in Mail, Contacts, Calendar, and Messages up to date across all of your Mac computers. And when you sign in to Facebook, Twitter, LinkedIn, and your other Internet accounts, iCloud automatically adds your usernames and passwords to all of your devices.
Learn about iCloud Keychain availability by country or region.
How does iCloud Keychain protect my information?iCloud Keychain keeps the passwords and credit card information that you save up to date only on the devices that you approve. When you turn on iCloud Keychain on an additional device, your other devices that use iCloud Keychain receive a notification requesting approval for the additional device. After you approve the additional device, your iCloud Keychain automatically begins updating on that device.
iCloud Keychain is protected with industry-standard encryption techniques on all of your devices, both in transit and in the cloud.
If you use two-factor authentication, your device is trusted when you sign in. You won’t need to approve your device separately to turn on iCloud Keychain.
How do I set up iCloud Keychain?After you update your iPhone, iPad, or iPod touch to the latest iOS, the setup assistant will ask you to set up iCloud Keychain. If you skipped this step and want to set up iCloud Keychain now, follow these steps:
On your iPhone, iPad, or iPod touch with iOS 10.3 or later:
- Tap Settings > [your name] > iCloud.
- If you're using iOS 10.2 or earlier, tap Settings > iCloud.
- Tap Keychain and slide to turn on iCloud Keychain.
- Enter your Apple ID password.
- Follow the onscreen instructions.
- Choose Apple () menu > System Preferences, then click iCloud.
- Select Keychain. If you want to, you can set a passcode to unlock your screen after sleep or after the screen saver begins.
- Enter your Apple ID and password.
- Follow the onscreen instructions.
What is the iCloud Security Code?When you set up iCloud Keychain, you can create an iCloud Security Code. It can be a six-digit code, a complex alphanumeric code, or we can generate a random code for you. The iCloud Security Code is used to authorize additional devices to use your iCloud Keychain. It's also used to verify your identity so that you can perform other iCloud Keychain actions, such as recovering your iCloud Keychain if you lose all of your devices.
How do I set up iCloud Keychain on a new device without another device to approve from?If you can't access any of your other devices that are using iCloud Keychain, you can still set up iCloud Keychain on another device if you have these items:
- Your iCloud Security Code
- The device that is using the SMS-capable phone number you provided when you first set up iCloud Keychain. A verification code is sent via SMS to this phone number. If you can't access this number, contact Apple Support, who can verify your identity, so that you can complete setup on your new device.
If you use two-factor authentication with your Apple ID, enter your password and the six-digit verification code that's automatically displayed on your trusted devices and authorize the new device. Then turn on iCloud Keychain.
Can Apple recover my iCloud Security Code?No. If you enter your iCloud Security Code incorrectly too many times, you can't use that iCloud Keychain. You can contact Apple Support, who can help verify your identity so that you can try to enter your iCloud Security Code again. After a number of incorrect attempts, your iCloud Keychain is removed from Apple's servers, and you'll need to set up iCloud Keychain again.
Can I set up iCloud Keychain so that my information isn't backed up in iCloud?Yes. When you set up iCloud Keychain, you can skip the step to create an iCloud Security Code. Your keychain data is then stored locally on the device, and updates across only your approved devices.
If you don't create an iCloud Security Code, Apple can't help you recover your iCloud Keychain.
What happens when I turn off iCloud Keychain on a device?When you turn off iCloud Keychain for a device, you're asked to keep or delete the passwords and credit card information that you saved. If you choose to keep the data, it isn't deleted or updated when you make changes on other devices.
What credit card information is stored in iCloud Keychain?iCloud Keychain stores credit card numbers and expiration dates. It doesn't store or autofill your credit card security code.
Are my existing saved passwords, Wi-Fi networks, and Internet accounts included in iCloud Keychain?Yes. When you turn on iCloud Keychain, any previously-saved website usernames and passwords, Wi-Fi networks, and Internet accounts are automatically included in iCloud Keychain.
Does iCloud Keychain work with third-party apps?Yes. Developers can update their apps to work with iCloud Keychain. Passwords saved by those apps are kept up to date on all devices that use the app and are using iOS 7.0.3 and later or OS X Mavericks 10.9 and later.
Can I remove my iCloud Keychain from Apple's servers?Yes. Use these steps on your iPhone, iPad, iPod touch, or Mac using iCloud Keychain:
On your iPhone, iPad, or iPod touch with iOS 10.3 or later:
- Tap Settings > [your name] > iCloud.
- If you're using iOS 10.2 or earlier, tap Settings > iCloud.
- Tap Keychain > Advanced.
- Turn off Approve with Security Code.
- Go to each of your devices that are using iCloud Keychain and turn iCloud Keychain off.
- Choose Apple () menu > System Preferences. Click iCloud, then click Account details.
- Deselect Allow approving using security code.
- Go to each of your devices that are using iCloud Keychain and turn off iCloud Keychain.
Do not move or rename the following folders, or items within these folders as part of troubleshooting:
- /Library/Keychains
- ~/Library/Keychains
- /System/Library/Keychains
If you encounter an issue related to the Keychain or iCloud Keychain that you can't resolve without moving or renaming these folders or their contents, follow your normal escalation path. Tier 2 Advisors should submit an escalation to Site Support Engineering (SSE).
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information. Other company and product names may be trademarks of their respective owners.
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keyboard plist
mouse plist
If your Apple wireless mouse, keyboard, or trackpad aren't working as expected
Products AffectedMagic Keyboard, Magic Mouse 2, Apple Wireless Keyboard (2009), Apple Magic Mouse, Magic Trackpad, Keyboards, Magic Trackpad 2
Your device isn't recognized by your Mac
Your mouse, keyboard, or trackpad intermittently stops responding
Your mouse doesn't scroll up or down or side to side
Your mouse or trackpad doesn't track as expected
Your keyboard has one or more keys that don't respond
Your device isn't recognized by your MacFollow these steps if your mouse, keyboard, or trackpad isn't recognized by your Mac.
Make sure that your wireless mouse, keyboard, or trackpad is turned onThe Magic Mouse and Magic Mouse 2 have a slide switch on the bottom of the device. Slide the switch to turn on the device. On the Magic Mouse, the green LED briefly lights up. On the Magic Mouse 2, green coloring is visible beneath the switch.
The Magic Keyboard and Magic Trackpad 2 have a slide switch on the back edge of the device. Slide the switch to turn on the device (green coloring becomes visible). Earlier Apple Wireless Keyboard models have a power button on the right side of the device. Press the button and you see a green LED on the top of the device, near the button.
When you turn these devices on, they appear as Connected in the Bluetooth section of System Preferences and in the Bluetooth menu in your menu bar. If a device doesn't appear there, make sure it's charged or replace it batteries, and make sure it's been paired with your Mac.
Make sure that your device has been set up to work with your MacLearn how to pair your Magic Mouse 2, Magic Keyboard, Magic Trackpad 2—and earlier models of Apple wireless devices—with your Mac.
Make sure that Bluetooth is turned onChoose Apple menu () > System Preferences, then select Bluetooth. Make sure that Bluetooth is turned on.
Refer to the table below for more information on determining the Bluetooth status. If the Bluetooth icon doesn't appear, or if the menu bar status continues to indicate that Bluetooth is off, restart your computer and then try to turn Bluetooth on again.
Bluetooth menu iconBluetooth status
Bluetooth turned on, but there are no devices connected to the Mac. See the Make sure the wireless mouse or keyboard is turned on section of this article.
Bluetooth turned on and at least one wireless device is connected.
When this icon flashes, at least one wireless device has a low battery. Click the Bluetooth icon to identify the affected device, then recharge the device or replace its batteries.
Bluetooth is off. Click the Bluetooth icon using a USB mouse or built-in trackpad and select Turn Bluetooth On.
Bluetooth is offline or unavailable. Restart your Mac. If the Bluetooth status doesn’t change, disconnect all USB devices and restart your Mac again.Make sure that your devices are chargedMagic Mouse 2, Magic Keyboard, and Magic Trackpad 2 have built-in rechargeable batteries. You can charge these devices by connecting them to a Mac or a USB power adapter using a Lightning to USB Cable. For the fastest battery charging performance, be sure your device is switched on when connected to the Lightning to USB Cable.
To check the battery level of these devices, click the Bluetooth icon in your Mac's menu bar, then select your device by name. If the battery level of any device is low, recharge the device. If the device isn’t showing, make sure the device is turned using the steps outlined above.
Your mouse or keyboard intermittently stops respondingFollow these steps if your mouse or keyboard sometimes stops responding temporarily.
Click or press a key
Your mouse doesn't scroll up or down or side to sideIf you can't use your mouse to scroll through a web page or document, see Mac Basics: Multi-Touch gestures to make sure your Gestures are configured correctly. You can also try adjusting your scrolling speed preferences.
Your mouse or trackpad doesn't track as expectedApple Wireless Mouse, Magic Mouse, and Magic Mouse 2 can be used on most smooth surfaces; however, if tracking issues occur, try these options:
Your keyboard has one or more keys that don't respond Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.
Additional stepsFor Magic Keyboard, Magic Mouse 2, or Magic Trackpad 2, make sure that the customer is running the latest version of macOS for full support and and fixes.
If macOS is current, but issues persist, you can try this:
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mouse plist
If your Apple wireless mouse, keyboard, or trackpad aren't working as expected
- Author: Content Services
- Last Modified: 2017-03-01
- Article: HT204621
- Views: 1182
- Referral ID: ACKB_MWxnT
- Radar Number: 27256096, 30132709 View >
- Transaction ID: ACKB_FgvRG
Products AffectedMagic Keyboard, Magic Mouse 2, Apple Wireless Keyboard (2009), Apple Magic Mouse, Magic Trackpad, Keyboards, Magic Trackpad 2
Your device isn't recognized by your Mac
Your mouse, keyboard, or trackpad intermittently stops responding
Your mouse doesn't scroll up or down or side to side
Your mouse or trackpad doesn't track as expected
Your keyboard has one or more keys that don't respond
Your device isn't recognized by your MacFollow these steps if your mouse, keyboard, or trackpad isn't recognized by your Mac.
Make sure that your wireless mouse, keyboard, or trackpad is turned onThe Magic Mouse and Magic Mouse 2 have a slide switch on the bottom of the device. Slide the switch to turn on the device. On the Magic Mouse, the green LED briefly lights up. On the Magic Mouse 2, green coloring is visible beneath the switch.
The Magic Keyboard and Magic Trackpad 2 have a slide switch on the back edge of the device. Slide the switch to turn on the device (green coloring becomes visible). Earlier Apple Wireless Keyboard models have a power button on the right side of the device. Press the button and you see a green LED on the top of the device, near the button.
When you turn these devices on, they appear as Connected in the Bluetooth section of System Preferences and in the Bluetooth menu in your menu bar. If a device doesn't appear there, make sure it's charged or replace it batteries, and make sure it's been paired with your Mac.
Make sure that your device has been set up to work with your MacLearn how to pair your Magic Mouse 2, Magic Keyboard, Magic Trackpad 2—and earlier models of Apple wireless devices—with your Mac.
Make sure that Bluetooth is turned onChoose Apple menu () > System Preferences, then select Bluetooth. Make sure that Bluetooth is turned on.
Refer to the table below for more information on determining the Bluetooth status. If the Bluetooth icon doesn't appear, or if the menu bar status continues to indicate that Bluetooth is off, restart your computer and then try to turn Bluetooth on again.
Bluetooth menu iconBluetooth status
Bluetooth turned on, but there are no devices connected to the Mac. See the Make sure the wireless mouse or keyboard is turned on section of this article.
Bluetooth turned on and at least one wireless device is connected.
When this icon flashes, at least one wireless device has a low battery. Click the Bluetooth icon to identify the affected device, then recharge the device or replace its batteries.
Bluetooth is off. Click the Bluetooth icon using a USB mouse or built-in trackpad and select Turn Bluetooth On.
Bluetooth is offline or unavailable. Restart your Mac. If the Bluetooth status doesn’t change, disconnect all USB devices and restart your Mac again.Make sure that your devices are chargedMagic Mouse 2, Magic Keyboard, and Magic Trackpad 2 have built-in rechargeable batteries. You can charge these devices by connecting them to a Mac or a USB power adapter using a Lightning to USB Cable. For the fastest battery charging performance, be sure your device is switched on when connected to the Lightning to USB Cable.
To check the battery level of these devices, click the Bluetooth icon in your Mac's menu bar, then select your device by name. If the battery level of any device is low, recharge the device. If the device isn’t showing, make sure the device is turned using the steps outlined above.
Your mouse or keyboard intermittently stops respondingFollow these steps if your mouse or keyboard sometimes stops responding temporarily.
Click or press a key
- Click the mouse or trackpad or press a key on the keyboard to reconnect the device to the computer. It might take a moment for the device to respond.
- Wireless networks that operate on 2.4GHz may cause interference. Move cordless phone base stations, microwave ovens, and other 2.4GHz electrical devices away from your Mac if you suspect interference.
- Keep wireless devices within 10 meters (approximately 30 feet) of your Mac.
- Avoid putting metal objects between your wireless device and your Mac.
Your mouse doesn't scroll up or down or side to sideIf you can't use your mouse to scroll through a web page or document, see Mac Basics: Multi-Touch gestures to make sure your Gestures are configured correctly. You can also try adjusting your scrolling speed preferences.
Your mouse or trackpad doesn't track as expectedApple Wireless Mouse, Magic Mouse, and Magic Mouse 2 can be used on most smooth surfaces; however, if tracking issues occur, try these options:
- Choose Apple menu > System Preferences, then select Mouse. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
- Try using a different surface to see if the tracking improves.
- Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
- If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices can affect tracking.
Your keyboard has one or more keys that don't respond Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.
- Choose Apple menu > System Preferences, then select Language & Region.
- Click the Keyboard Preferences button.
- Click on the Input Sources tab.
- Make sure that the keyboard language that you use is listed on the left side. If it's not, click and choose from the languages that appear.
- Select the checkbox next to Show Input menu in menu bar.
- Choose Show Keyboard Viewer from the Input menu in the menu bar. The Keyboard Viewer showing the keyboard layout appears on your display.
- Type the key on the keyboard that doesn’t respond and see if the corresponding key highlights on the Keyboard Viewer. If it does, that key is functioning correctly.
- In OS X version 10.8 or later, choose Apple menu > System Preferences. Click on Accessibility, then choose Mouse & Trackpad from the list on the left side. Then deselect the Enable Mouse Keys checkbox.
- In OS X version 10.7.5 or earlier, choose Apple menu > System Preferences. Click on Universal Access, then select the Mouse & Trackpad tab. Then select the Off button next to Mouse Keys.
Additional stepsFor Magic Keyboard, Magic Mouse 2, or Magic Trackpad 2, make sure that the customer is running the latest version of macOS for full support and and fixes.
If macOS is current, but issues persist, you can try this:
- In Finder, choose the Go menu.
- Press the Option key. Library appears in the menu.
- Choose Library.
- Open the Preferences folder within the Library folder that opens.
- For Magic Trackpad 2:
com.apple.MultitouchTrackpad.plist
com.apple.driver.AppleBluetoothMultitouch.plist - For Magic Mouse 2:
com.apple.AppleMultitouchMouse.plist
com.apple.driver.AppleBluetoothMultitouch.plist - For Magic Keyboard:
com.apple.HIToolbox.plist
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package contents of library (it actually shows the jpg files)
education note
response time fmip team
get fri sat leave april 16 and 17 sun mon